@EB_NY To clarify, are you also running into this issue with the Altice One app? Or is this only happening on your computer? Let me know. ... View more

@RubiJ Thanks for following up. To clarify, are you only experiencing this issue with Pandora? Have you tried streaming other apps such as YouTube? If not, please try launching the YouTube app and let me know if you experience similar issues there as well. Thanks for your patience. ... View more

@4AMAC4 I moved your post over to this existing thread: Access account on new device Pandora accounts follow the email address and not the device - to access your account on an iPad, just make sure to sign into the app using the email address your original Pandora account is registered with. Hope this helps! ... View more

@Kempfsc Nice to see you around the Community. 👋🏽 First let's make sure your software meets the minimum requirements: Pandora iOS version 2010.1 iOS or iPadOS 14.0 Apple Home app HomePod Software Version 14.1 +++++++++++++++++++++++++ This issue can also be specific to the network you're using to access Pandora, so let's start by rebooting your modem and router. If you're still having the same problem, then please try the following steps: Check to see if there are any updates available for your HomePod and Pandora apps. Update both as necessary. Restart your HomePod device. Try unlinking and relinking your Pandora account. To unlink, open the Home app on your iOS device: Tap the home icon at the top left of the screen Tap Home Settings Tap your iCloud avatar to view personal settings Select Pandora and then Remove Pandora from Home To re-link, open the Pandora app on your iOS device: Open the Pandora app on your iOS device. Go to Profile and tap Settings. Next select Connect with HomePod.  Then tap Use in Home. Thanks for working with me on this. 🤝 ... View more

@Sixthouknight I moved your post over to this existing thread: Skip limit on Apple Watch Could you provide me with a bit more information about your devices so I can share this with our engineering team? What iPhone model do you have? What version is your Apple Watch on? (Open the Watch app on your phone and go to General > About> Version) Thanks for working with me on this. 🤝 ... View more

@chrislee5324 Would it be possible to send a screenshot of the Now Playing screen when the Modes are not available? Thanks for working with us on this. 🤝 ... View more

@tiaradawn16 As long as the other apps you are using don't require audio, you should be able to stream Pandora simultaneously. What are the names of some of the apps you are on when Pandora stops playing? +++++++++++++++++++++++++ In the meantime, let's also have you run through some troubleshooting steps: From your Android Settings, please try clearing the Pandora app data using the following steps (not to worry, we'll keep track of your profile and collection for you):* Open your device Settings Tap Apps Scroll down to find Pandora Select Storage On the storage details page tap Clear Data. Keep in mind that the steps for each Android device is slightly different. If you have a Pixel, you can find helpful steps here. Please note that you will be asked to log into your account after completing these steps. Let me know how it goes. *Pandora Premium and Premium Family listeners may need to re-download some of their offline content after this. Pandora Plus users, however, should receive that offline content again automatically. If you have any trouble with your offline stations after this, please let us know. ... View more

@scottgriesser I'd like to report your issue to our engineering team. Can you send over a bit more info about your device? Model: Galaxy Note20 Carrier: Android version (Settings > About Phone): Build number (Settings > About Phone): Android Security Patch Level, if noted on your device (Settings > About Phone): Pandora version: If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number. If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora Are you connected to Wi-Fi or cellular data when this is happening? When you say the app shuts down, does it close completely, and you have to re-launch it to get the music playing again? Do any error messages pop up when this happens? If so, what do they say? Let me know what you can find out. ... View more

@Nikki1 It looks like you are using an older version of the app. Try updating to the latest version that has been released, and let us know if you continue to run into issues. Here's how to update the Pandora app on your Android device: Open the Google Play Store app. Touch the menu icon in the upper left and select My apps & games. Apps with available updates are labeled Update. Choose any appropriate apps and tap Update. Tip: In some cases, you may need to restart your device to update an app. ... View more

Thanks for sharing that update with the Community, @schonkeren. Unfortunately, using a VPN while trying to stream Pandora is not currently supported. We recommend checking if you can make an exception for Pandora in your VPN settings, or if you can safely disable any VPN connections while listening to Pandora. You may want to contact the support team of your VPN for further assistance. Hope this helps! ... View more

@Jlt5295 Your Pandora account was registered on 02/16/2012. It's been almost 9 years! Thanks for your continued support! 😁 ... View more

@cyo Unfortunately, that is not enough information for us to help locate the ad you heard. Do you remember what was the ad for? Do you remember the brand, product, event or website name? Do you remember anything specific that was said or offered in the ad? Let me know. ... View more

@gp I moved your post over to this existing thread: Error message when trying to create an account Someone from our support team will be contacting you privately via email to help look into this further. Please keep an eye out for their message. Thanks for your patience in the meantime! 🤝 ... View more

@mrscajun07 Check out the accepted solution to this thread for instructions on how to shuffle your stations. If you continue to run into issues with this, please send me a screenshot of what you are seeing. Thanks for working with me on this. 🤝 ... View more

@radioroompdx I went ahead and removed the Lee Greenwood seed from your Spoiled Station from 0820 station. Hope this helps! ... View more