Hi there, @lstaylor015. 👋 Thanks for visiting the Pandora Community! I've removed all device associations from your Pandora account, which will immediately sign you out everywhere, including any devices you are now using, so you will need to sign in again once this change takes effect. Please be patient; this may not happen instantly. How to sign out of all devices If you're receiving a "Someone else is listening message" or would like to log out of all devices, you can now do this from a computer. To reset your password & remove devices: From a web browser, go to pandora.com and log in to your account. Then click your Profile in the top right corner of the page and select Settings. Next to Account Info click on Edit to change your password. Enter your new password into the password field and Save. You’ll be prompted to you enter your old password in order to be able to proceed with your request. Before selecting Submit, make sure to check the box to Log out of all other devices. If you’ve signed into someone else’s computer, be sure to sign out of your Pandora account once you’re finished. To only remove devices: From a web browser, go to pandora.com and log in to your account. Then click your Profile in the top right corner of the page and select Settings. Scroll down to the bottom of the page and click on Log out of all other devices. Enter your password and press Log Out. If you’ve signed into someone else’s computer, be sure to sign out of your Pandora account once you’re finished. If this happens again, and you don’t have access to a computer or need additional help, please create a new thread in the Account space and one of our moderators can help. Happy listening! 🎶 ... View more

Hi, @RagnerTheHiker @GenyaRaspberry. 👋 Each community profile is currently tied to a single Pandora account, so creating multiple profiles under the same email isn’t supported at this time. @RagnerTheHiker I’ve followed up with you via private message to help further with your profile request from another thread.  @GenyaRaspberry While that isn't a feature, we have this existing idea that you may be interested in upvoting: Ideas: Ability to remove tracks from recently played & search history Thanks to both of you for being active members of the Pandora Community, we’re glad to have you here. ... View more

Hi there, @BullJr. 👋 Thanks for your patience, and I’m sorry for any inconvenience you ran into. After reviewing your account, it shows that your upgrade to an annual Premium subscription went through successfully yesterday on the Pandora website. Because your Plus plan renewed last month, the initial Premium charge was adjusted to a prorated amount to account for the time you had already paid for. If you have any questions about the billing or need help with anything else, just let us know. Happy listening! 🎶 ... View more

Hi, @RagnerTheHiker. 👋 I'll send you a private message for more information around this, but we do not guarantee that your username will be changed. Thanks for your patience! ... View more

Hi there, @Yetta74. 👋 Sorry to hear this is happening. It sounds like your family member accepted the invite but their account is still showing ads, which definitely isn’t expected behavior. I’ve gone ahead and added both members to your account from our side. Ask them to restart the app or refresh their browser so the update comes through.  As the primary account holder you will select Manage Family to view and make any changes to your family plan. From your computer: You'll need to make sure you're logged into your Pandora account and go to your subscription details page. From your mobile device: Go to the Pandora website. Select the menu icon (three horizontal lines) in the top left. Then tap Subscription. (Log in to your account if prompted) If they’re still running into ads after that, I can escalate your issue to our team via email for further help.  I hope this information helps. ... View more