Hey there, @irish9293. 👋 Nice to see you around the community space. I'd like to take a look at exactly what you're seeing. Could you please send me a screenshot? If you have a Windows machine please try using the Snipping Tool. You can find specifics about this tool and how to use it here. ++ If you have a Mac: Hold down the Shift key and the Command key (which may have an Apple logo and/or a 'four-leaf clover' type symbol). Then, while still holding down these keys, press the 3 key. This will save the screenshot as a file on your desktop. If you hit the 4 key instead, it will give you a target allowing you to drag a box around only the item that you want to take a screenshot of. Then, you can send it in your next post on this thread. Thanks so much for your help with this! 🎧 ... View more

@0045017 I do like the song - mostly the beat. 🎧 Blueberry Faygo (Clean) by Lil Mosey ... View more

@Typicalamy Very helpful info. I checked in about your issue, and our device team has a few more questions: Is Pandora currently playing when you try to use the lock screen controls? Did you pause Pandora and try to come back in order to resume playback? If you paused Pandora, how long do you think you paused it for? Thanks again for your help!  ... View more

@Great_0n3 Thank you for following up with that information. Unfortunately, I do not have a way of forcing a station into your offline mode.  If you're able to, I would try listening to your main station online, this will help with getting it added offline on your new mobile device. If you continue to have trouble with this particular station, please let me know. 🎧 ... View more

Hi there, @messybench. 👋 Thanks for reporting this, and sorry to hear that you're having trouble. I did see another mention about syncing issues on the community recently. I completely understand how frustrating this must be. Let's try refreshing the offline content on your iPhone device to see if this helps with the content on your Apple Watch. I've also enabled a trace on your Pandora account to better understand what's happening. ++ First, I'd recommend disabling the offline listening feature and re-enabling it, which will reset the download process. Then, make sure to keep Pandora in the foreground of your iPhone device while the download completes. To do that from a mobile device: Tap the Profile tab and then the Settings gear in the top right corner. Toggle Offline Mode off, and confirm that you'd like to remove the content from your device. Toggle Offline Mode on again, to reset the download process. Keep the Pandora app in the foreground of your device while your offline stations re-download. Once this is done, I would try re-syncing your offline tunes on your Apple Watch: Download your offline content to the Pandora app on your iPhone Ensure your iPhone and Apple Watch are paired through Wi-Fi or Bluetooth Allow Pandora to refresh in the background (Go to Watch app on iPhone then General > Background App Refresh) Dock your Apple Watch on its charger to speed up downloading Let me know how it goes. 🎧 ... View more

Hi there, @sam1-.  👋 Sorry to hear you're having trouble locating the Pandora app. First, let's make sure the app has been downloaded to your Android device. You can check this by visiting this page. If you see an Open option, that means the app is currently on your device. From here, you can tap Open to be redirected to the app. Alternatively, you can return to your home screen, then tap the App Drawer icon. The Pandora app will be present within this collection. Let me know how it goes. 🎧 ... View more

Hi there, @Traveler-Music. 👋 Sorry to hear about your station. I've taken a look at your Pandora account and your Thumbprint Radio station should be available to you. You can add Thumbprint radio by clicking here.  Let me know if you're able to see it. ++ If you're referring to your My Thumbs Up playlist (not Thumbprint Radio), please let me know.    ... View more

Hi, @wholder1. 👋 Could you tell me a bit more about what is happening? With free Pandora, you can listen to your stations and podcasts. To edit which stations are played during Shuffle: Go to My Collection. Free and Pandora Plus listeners, swipe the Shuffle Stations icon bar at the top of your stations list from right to left. Then tap the Pencil that appears. Pandora Premium subscribers will need to filter My Collection further by Stations. Then tap the Pencil to the right of Shuffle stations. There, you can select or deselect which stations you'd like to appear in your Shuffle by Station or Genre. Tap Save on the top right corner of your screen when done. Let me know how I can help. 🎧 ... View more

I'm ready! @sedaliab 🎄 To get into the holiday spirit, I've been listening to Soulful Holidays Radio and Today's Christmas Radio.  Hope everyone has a nice holiday season! ... View more

Hey there, @Great_0n3. 👋 Nice to see you around the community. Offline Stations with Pandora Plus: At this time, Pandora Plus listeners cannot add, delete or swap out which stations will be available for offline listening. In the meantime, if you're wanting to have other offline stations available to you, try listening to those other stations more (ones that are currently not on your Offline station list). Since we periodically refresh the stations that are available to you offline (based on your listening habits), we may surprise you with adding them to your list. Alternatively, you may consider upgrading to Pandora Premium which allows subscribers to download any station, playlist, album or song in their collection for offline listening. ++ Trouble with your Offline Tunes: One thing to keep in mind, offline tunes are device-specific. If you have a new phone, the offline stations may not be the same. In this instance, I would recommend listening to your favorite station more and see if it appears when your offline stations are refreshed. Could you share a few more details about your offline tunes? What is the name of your main station? Also, what are the other two stations that have downloaded (that you rarely use)? Let me know. 🎧 ... View more

Hi there, @jrandallnd. 👋 Sorry to hear that you're having trouble listening. To keep the community space organized, I moved your post over to the Desktop section. Trouble Listening on Chrome: Let's try running through the standard troubleshooting steps here. Another option is to try out a different web browser like Firefox, to see if the issue persists. If the troubleshooting steps don't help, I can escalate your issue to email so that we can send over a diagnostic for your web browser. This will help us better determine what may be happening. ++ Trouble Listening on your Phone: What is the make and model of your mobile device? Have you experienced any error messages? If so, what does it say? Let me know, and I can follow up with you. 🎧       ... View more

@ddm So glad to hear that you're back to listening normally. Feel free to let us know if anything else pops up. Enjoy the tunes! 🎶 ... View more

Hi, @dyoung1930. 👋 It sounds like you've also tried out these steps: First, try restarting your Apple Watch. Press and hold the side button to power off, then do the same to power on again. If you are still having trouble, try the following steps to uninstall and reinstall the Pandora app on your watch: Go to the Watch app on your iPhone. Scroll down and find Pandora. Tap Pandora then disable the "Show App on Apple Watch" toggle. Finally, switch the toggle back on to begin reinstalling the app. ++ Thanks so much for all of the helpful information you've provided. I've shared your experience and device details on an internal ticket with our engineering team. We appreciate your patience while they look into this. 🎧 ... View more

Hi, @Typicalamy. 👋 Thanks so much for sending over that helpful screenshot. Below I've attached a screenshot of something similar that you should see from the lock screen. Are you connected to any Bluetooth devices or casting when this happens? If so, what is the make and model? Could you also share more details about your iOS device? Device & Generation: (e.g. iPhone 5c, iPod 6th gen, iPad Air2, etc.) Carrier: iOS version: (Settings > General > About > Version) Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen) Are you connected to Wi-Fi or cellular data when this is happening? Let me know. 🎧 ... View more

Hi there, @Yan7con. 👋 Looks like you were in touch with a member of our User Support team yesterday via email. If you didn't receive the email response from our team, please check your spam / junk folder to make sure it didn't end up there. Let me know if you're still having trouble with this. 🎧 ... View more

Hi there, @paulbecky. 👋 Sorry for any inconvenience this has caused. Could you try using the steps from my message here? Let me know if you're able to sign out using those steps. 🎧 ... View more