Hey there, @Spicyfries. 👋 I moved your post over to the iOS section of the community since you're using an iPhone device. I'm happy to explain more about how replays work. Replay Feature: To use the replay feature, tap the replay button (circle with back arrow) on the left end of the player controls. Ad-supported listeners will be prompted to watch a video ad to receive replays. You can then play back any song in your session history that has an active replay icon (until your replays are used up). For Pandora Plus or Pandora Premium listeners, replays are included with your subscription. You can play back any songs with an active replay icon whenever you like. Keep in mind that you may encounter some songs that aren't replay-eligible. When this happens, you should see a message letting you know the reason why, although this limitation is typically a result of a content licensing restriction. I hope this information is helpful. Hope to see you around the community more often! 🎵 ... View more

Hey there, @ffestivelizzie. 👋 Sorry to hear that your playlist changes aren't saving. Thanks so much for reporting this. Premium Sessions: It looks like you're enabling complimentary sessions of Pandora Premium. Playlists are a feature of Pandora Premium only. You can find out more about how these sessions work in this helpful article. ++ Device Information: Could you tell me more about your device? Device & Generation: (e.g. iPhone 5c, iPod 6th gen, iPad Air2, etc.) Carrier: iOS version: (Settings > General > About > Version) Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen) Are you connected to Wi-Fi only, or cellular data when this is happening? ++ Screenshot: Also, if could you post a screenshot of one of the playlists where you're noticing this? Let me know if you need instructions about how to do that. ... View more

Hey there, @carsean. 👋 Sorry to hear that you're having trouble with the alarm clock feature. I moved your post over to the iOS section of the community. Are you using the sleep timer, or playing Pandora while this is happening? Or, simply using the alarm clock feature? In the meantime, a trace has been enabled on your Pandora account to help us better understand what’s happening. For this trace to be useful, we’ll need you to run through our troubleshooting steps here. Let me know how it goes, and whether you still have trouble. I look forward to hearing back! 🎧 ... View more

Hi there, @Bully1017. 👋 Sorry to hear that you're having trouble listening from your devices. I'm happy to help troubleshoot, if you'd like.  Just let me know the make and model of your device. Also, please confirm whether you're experiencing any error messages.  ... View more

Hi there, @Scrainstjohn. 👋 Sorry to hear that you're having some trouble. I do see that your Pandora account is upgraded.  We don't share email addresses on the community in order to protect your personal information. However, I can confirm that you are upgraded to Premium. Please keep in mind, Pandora accounts follow the email address, not the device or phone number. You can sign into the same Pandora account on any computer or supported device, as long as you use the same email address and Pandora password. This applies to both free and paid Pandora accounts. ++ Your Account & Sonos: In order to receive ad-free music on your Sonos device, you will need to verify that you're logged into your upgraded account within the Sonos app. From your mobile device, open the Sonos app and go to Settings, then My Services. Select Pandora from this list and verify that you're signed in with the above email address. If not, sign out, then sign back in with the upgraded account. From a computer, go to the Sonos app and click Manage, then Service Settings. Select Pandora, then click Edit (on a Mac this is represented by a small gear), and select Change Password to confirm you are using the correct account info. If not, sign out, then sign back in with the upgraded account. ++ If you are still seeing ads after confirming you are logged in with the correct address, can you tell me a bit more about the advertising you are seeing? Is it for a specific brand or artist? Are you hearing them while listening to podcasts? Let me know. 🎧 ... View more