Hey there, @CR57. 👋
Thanks for reporting your experience.
Since this involves your wife's account, I did send over an email to gather her email address and provide some troubleshooting steps. To protect your privacy, we don't post or request personal information publicly on the community (ex. email addresses or phone numbers).
If you haven't received it yet, please check your spam / junk folder to make sure it didn't end up there.
Thanks for your patience during this process. 🎧
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