I changed my password and lost all my music

[Kimsuz]

I changed my password and lost all my music 

I’m being charged for premium but can’t access that account. It now gave me a new account with ads. I can’t access my old email. How do I get someone to help me?

Moderator Edit: Merged comments

[MOHLovesAlaska]

@Kimsuz If you know the name of your playlists, you can recover them by typing the name on your home page on your Pandora app and collect it from there. You could also go back into your old account and recover it that way as well...And then there is this option that I will help you with. You can tag Pandora's moderators, who will also help you with the recovery...

@AdamPandora, @TannerPandora, @AlyssaPandora, @ErickPandora, @MariaPandora...One of these moderators will help you once they see this post.

Take care, and GOD bless. 

[TannerPandora · Accepted solution]

Thanks for help, @MOHLovesAlaska! 🎶

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Hi @Kimsuz 

Welcome to community!

It looks like you’ve also reached out to our Care Team by email, and I can see you have an open support case with them. They’ll be able to take a closer look and follow up with you directly.

Please keep an eye out for their response, and thanks for your patience in the meantime!

[Kimsuz]

How long does it take to get back?

[AdamPandora]

@Kimsuz I do see you've been in correspondence with our support team since posting this message.

Please keep an eye out for their next reply and they will be happy to further assist.

Thanks for being a part of the community!