Android: Error Code 14 on Tablet Device

[Talkin]

At turn-on I get error 14 does anyone have an idea of the issue?

This has been on a working tablet for years I have deleted cookies and cleared cache.

[AlyssaPandora]

Hey there, @Talkin. 👋

Thanks so much for posting about your experience. Sorry to hear that you're having trouble with that error message.

Let's try running through the standard troubleshooting steps that I've listed below:

From your Android Settings, please try clearing the Pandora app data using the following steps (not to worry, we'll keep track of your profile and collection for you):*

• Open your device Settings
• Tap Apps
• Scroll down to find Pandora
• Select Storage
• On the storage details page tap Clear Data.

Keep in mind that the steps for each Android device is slightly different. If you have a Pixel, you can check out Google's help page for steps on how to clear space on your device.

Please note that you will be asked to log into your account after completing these steps. Let me know how it goes. 🎧

*Pandora Premium and Premium Family listeners may need to re-download some of their offline content after this. Pandora Plus users, however, should receive that offline content again automatically. If you have any trouble with your offline stations after this, please let us know.

[Talkin]

Tried this multiple times.

[Bustamantebe]

Not me

Óscar y Carmen❤️

[AlyssaPandora]

Hi, @Talkin @Bustamantebe. 👋

Could you share a bit more about your devices?

• Model:
• Carrier:
• Android version (Settings > About Phone):
• Pandora version:
  • If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.
  • If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora
• Are you connected to Wi-Fi or cellular data when this is happening?

Let me know. 🎧

[timluann]

Did not work for me. Still get error message

[AdamPandora]

@timluann Can you please do me a favor and send a screenshot of the error message you're seeing?

Thanks for working with me on this. 🤝