cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Android: Pandora turns itself on

Prplppletr
Local Performer

My pandora turns itself on in the middle of the night. Even, after I've exited out of the app completely. Every night, it does this. Just a sudden burst of music at midnight or 1 am...etc. I'm getting ready to delete the app myself. My battery life cannot handle pandora trying to play all night because, at this point, I've had to remember to make sure my volume is down before I go to sleep or else it's a rude awakening. Please fix this idiotic issue. 

Labels (1)
45 Replies

Kskauffman
Local Performer

How can I get Pandora to stop auto starting on my Samsung Galaxy S22?  I've tried all the obvious things. I'm ready to delete the ap. 

TannerPandora
Moderator
Moderator

Hi @Prplppletr 

We're aware of this issue and believe it to be resolved with Pandora version 2308.1.1. I checked your Pandora account and it looks like you're currently on 2308.1.

I recommend updating to the latest version of Pandora and see if you continue to have trouble. You can update with the following steps:

  • Tap your profile avatar in the top right corner.
  • Select Manage apps & device.
  • Then tap Manage and scroll to Pandora for updates.

Tip: In some cases, you may need to restart your device to update an app.


Tanner | Community Moderator

> Follow us on Twitter
@PandoraSupport

0 Kudos

TannerPandora
Moderator
Moderator

Hi @Kskauffman 

Can you clarify your experience a bit more. To confirm, when you open the Pandora app on your Samsung Galaxy the music will automatically being playing a station or does music start playing randomly without your interaction?

Thanks for  the help.


Tanner | Community Moderator

> Follow us on Twitter
@PandoraSupport

0 Kudos

MusicFan5427
Underground

I'm on 2308.1.1 on a galaxy s22+ and the issue is still very much present. Sometimes it starts playing audibly, and sometimes it just turns on in the background without sound and wastes my battery. This is getting absurd. It's been doing this for months, sometimes even right after I close or force stop the app. Please fix this

Without interaction at all, even if the app has been force stopped

Moderator Edit: Format and merged posts

TannerPandora
Moderator
Moderator

Hi @MusicFan5427 Sorry to hear this is happening.

I'm happy to pass this along to our engineering team for further review and investigation. I've enabled a trace on your account to help me collect additional information about your experience. While this trace is enabled, can you please perform the following steps on your mobile device.

  1. Open your device Settings
  2. Tap Apps
  3. Scroll down to find Pandora
  4. Select Storage
  5. On the storage details page tap Clear Data.

Please note, that after completing these steps, you will be logged out and will need to log back into Pandora. Once you've logged back in try to listen to Pandora as you normally would.

I appreciate your help with this.


Tanner | Community Moderator

> Follow us on Twitter
@PandoraSupport

0 Kudos

Mjv5864
Local Performer

Have a new S23 Ultra.  Pandora v2310.1.  Pandora starts playing after I restart the phone.  Sometimes it stops after a few seconds.  Sometimes it just keeps playing.  I've forced stopped and cleared the cache.  Restarted the phone numerous times.  Where are we with a permanent fix, folks???

AdamPandora
Community Manager
Community Manager

@Mjv5864 To clarify, does sound actually play from your phone when Pandora opens? Or does the app just open automatically when you restart your phone (however no sound plays)?

In the meantime, I recommend running through the following troubleshooting steps:

  1. Open your device Settings
  2. Tap Apps
  3. Scroll down to find Pandora
  4. Select Storage
  5. On the storage details page tap Clear Data.

Please note, that after completing these steps, you will be logged out and will need to log back into Pandora. 

Thanks for working with me on this.

0 Kudos

Mjv5864
Local Performer
The app opens and music plays.

⁣Get TypeApp for Android ​

Tkilgore25
Local Performer

The same thing is happening to me as well. It's so annoying. 

Streetsweeperz
Local Performer

Same it's being doing it for 2 months now on my s23 ultra it ether just starts playing music or it runs un the background 

JLL989
Local Performer

I'm having problems with the app playing at random times after closing the app. My phone doesn't need to be restarted for the app to randomly play. My phone has been on since this morning, and the app just acted playing at 9pm... no phone restart. I was scrolling Facebook. I've had it start playing loudly while I was grocery shopping and my phone was in my purse. I uninstalled and reinstalled the app... same thing. I have the updated version

0 Kudos

AdamPandora
Community Manager
Community Manager

@Streetsweeperz @JLL989 If you haven't already done so, I recommend running through the following troubleshooting steps:

  1. Open your device Settings
  2. Tap Apps
  3. Scroll down to find Pandora
  4. Select Storage
  5. On the storage details page tap Clear Data.

Please note, that after completing these steps, you will be logged out and will need to log back into Pandora. 

If that does not resolve the issue, can you please confirm if sound actually play from your phone when Pandora opens? Or does the app just open automatically when you restart your phone (however no sound plays)?

Thanks for working with me on this.

0 Kudos

Tkeman77
Local Performer

Do better pandora! Everyone is having the same issue. Fix your app. I pay u guys every month. I should not have to deal with this. Im about to cancel my subscription and go elsewhere!

And no clearing my data from storage didn't work.

Moderator Edit: Merged posts and format

pgrondin
Local Performer

I just removed Pandora from my Galaxy S21. Reason: It had this exact same problem and, according to the play store, I was running the latest version.  Obviously, based on your answer, one of two things are incorrect. Thing 1 -- the latest version of Pandora for Android did not fix the problem.  Thing 2 -- Pandora didn't put the latest version of the app into the Google Play Store.

In either case, it means that this issue is not resolved.

0 Kudos

TannerPandora
Moderator
Moderator

Hi @Tkeman77 and @pgrondin 

Welcome to community.

To clarify, the previous issue with Pandora beginning to play was specific to Android devices that were restarted. When the device was restarted, Pandora would automatically launch and begin playing audible music.

If you're experiencing an audible playback after your Android has been restarted. I'm happy to pass this along to our engineering team. This was believed to have been resolved with version 2308.1.1.

However, if you are seeing a player notification, that may or may not include track info, this is a different experience. The notification may appear while the app is open, in the background or not open at all.

If you're experiencing a player notification, we're happy to pass this along to our engineering team who are currently investigating.

Note: For free ad supported listeners, keep in mind, when launching the Pandora app, it is expected that music will begin to play at launch.


Tanner | Community Moderator

> Follow us on Twitter
@PandoraSupport

0 Kudos

MusicFan5427
Underground

I cleared the data. It's still opening itself several times a day silently, but instead of showing a song it just says "no content added." 

AdamPandora
Community Manager
Community Manager

@MusicFan5427 Can you please send us a screenshot of that error you are seeing when the app opens?

(Please note you won't be able to attach images via email - you will need to open this Community link in a web browser in order to provide attachments)

Thanks again for working with us on this.

0 Kudos

as6
Local Performer

I literally just uninstalled the app from my phone because of this. The idea that any app can just start itself without your permission is bonkers.

AdamPandora
Community Manager
Community Manager

@as6 I definitely understand your frustration.

Please check out @TannerPandora's message above and confirm with us your exact experience:

To clarify, the previous issue with Pandora beginning to play was specific to Android devices that were restarted. When the device was restarted, Pandora would automatically launch and begin playing audible music.

If you're experiencing an audible playback after your Android has been restarted. I'm happy to pass this along to our engineering team. This was believed to have been resolved with version 2308.1.1.

However, if you are seeing a player notification, that may or may not include track info, this is a different experience. The notification may appear while the app is open, in the background or not open at all.

If you're experiencing a player notification, we're happy to pass this along to our engineering team who are currently investigating.


In the meantime, I've enabled a trace on your account to help us better understand what's happening.

For this trace to be useful, we'll need you to run through the following troubleshooting steps:

I recommend running through the following troubleshooting steps:

  1. Open your device Settings
  2. Tap Apps
  3. Scroll down to find Pandora
  4. Select Storage
  5. On the storage details page tap Clear Data.

Please note, that after completing these steps, you will be logged out and will need to log back into Pandora. 

Thanks for working with me on this.

0 Kudos