RESOLVED 4/1/21: Android: User profiles don't load in Find Friends menu

[Tcichon78]

When searching for friends, the profiles won't load. Keeps saying error to all.

What's going on?

Moderator Edit: Edited title for clarity

[AdamPandora]

@Tcichon78 Nice to see you around the Community. 👋🏽

Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device?

1. If you are on a computer, are you listening from:
• A Mac or Windows computer?
• Our website, or the desktop app? If you're listening from our website, what browser are you using?
2. If you are on a device, what is the make and model (and carrier, if applicable)?
3. Is there an error message? If so, what does it say?
4. Can you provide me with a screenshot of what you're seeing?

Thanks for working with me on this. 🤝

[Tcichon78]

Hi I'm using a Google pixel xl. Up until a few days ago I could view people's profiles but now all I get is this: attached screenshot.

Thank you 

 

[AdamPandora]

@Tcichon78 Thanks for following up with that information.

I have escalated this over to our engineering team so they can further investigate.

Thank you for reporting this! 

[BlueRidge]

I'm having the same issues for 2 weeks now.  Any resolution yet?

[AdamPandora]

@BlueRidge I'd like to report your issue to our engineering team. Can you send over a bit more info about your device?

• Model:
• Carrier:
• Android version (Settings > About Phone):
• Build number (Settings > About Phone):
• Android Security Patch Level, if noted on your device (Settings > About Phone):
• Pandora version:
  • If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number.
  • If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora

Are you connected to Wi-Fi or cellular data when this is happening?

Have you identified any other patterns or notable information?

Let me know what you can find out.

[BlueRidge]

Model:  Samsung Note 5
Carrier:  Verizon
Android Version:  7.0
Build No.  NRD90M.N920VVRS3CRH1
Patch Level:  August 1, 2018
Pandora Version:  2010.1
Occurs when I am on both, data and Wi-Fi.  The same for my husband's phone and his phone is a Motorola and a newer model.
Thumbnail picture of searched friend's stopped showing up first while profile was still viewable and a few days after that the message " Error Loading Profile" appeared.  
Picture attached.

[AdamPandora]

@BlueRidge Thanks for following up with that information.

I have added your feedback to the ticket we have open with our engineers.

We appreciate your patience with this in the meantime as they work to find a fix. 🛠

[Tcichon78]

Thanks! I really enjoyed seeing what friends or other listeners listen to. Hopefully it gets fixed soon. 😊

[AdamPandora]

@Tcichon78 Always happy to help! 😎

[Tcichon78]

Bummer....still not working after several weeks. 

[BlueRidge]

Still nothing working on this end either.  Would love to see a fix!

[AdamPandora]

@Tcichon78 Our engineers are still looking into this one - thanks again for all your patience as they work to find a fix!

[AdamPandora]

@BlueRidge We appreciate your continued patience with this as our engineers further investigate this issue. 🔎

[Tcichon78]

I've tried on several different devices and it still won't work.  

[hubbardjay]

Please fix following!  When I followed my new friend, all that shows up is a gray box and bars:

Here is what their profile looks like:

[AlyssaPandora]

Hi, @hubbardjay. 👋

Thanks so much for posting those screenshots, and sorry for any inconvenience this has caused. I've shared these as well as your feedback with our engineering team on your behalf. They are aware of this issue and are currently looking into it. 🎧

[Tcichon78]

Still no fix.  I cancelled my premium subscription and will head back to Spotify.  This was a feature I really enjoyed and it appears no fix is happening. 

[AlyssaPandora]

Hi, @Tcichon78. 👋

Thank you for your feedback about this. I'm very sorry for any inconvenience this has caused. Rest assured, our engineering team is aware of this issue, and they're working on it.

At this time, I do not have an ETA of when a fix will be released. Once we receive an update, we will post in this thread. 🛠

[elenasimic]

Hello,

This issue hasn’t been resolved and it’s December 2020.