Web: Playback stops with "Something has gone wrong" error

[SurfCity]

The last several days music suddenly stops playing and has to be manually started again, there's no continuous playing. Some songs stop midway through and can't be restarted. Anybody notice that too?

mod edit: updated title for clarity

[Mirax]

Thanks for this info. 

[geckomama]

Well, nothing has changed. still stopping + getting the same message!!!!! Very frustrating!

[marksouthard]

I still have the same issue now no matter which desktop or laptop Im on. Ive attempted multiple browsers. This issue seems widespread doing some digging online. This is almost certainly an issue with their delivery stack - they must have changed something significant on their backend - and its not a good change. New vendor perhaps. Whatever change they made this year - its an absymal failure. 

[SWgeek]

Preface: Windows only fix

Been seeing a lot of this sorta thing and had problems myself on windows. In the console of my browser I was getting "net:ERR_NAME_NOT_RESOLVED" and "Cert date invalid"

What seemed to work for me was running an ipconfig /flushdns but also going into the WINDOWS version of internet options (inetcpl.cpl) and clicking "Clear SSL state" in the content tab. I think one of my certs expired and just needed to be cleared out because it wasn't re-acquiring a new one properly.

Hopefully this helps someone else. 

MODS, PLEASE CONSIDER ADDING THIS TO YOUR TROUBLESHOOTING WORKFLOW

[JoeD1]

Songs randomly stop either during or at end of play with "oops, something went wrong...." msg. Refresh button sometimes helps to get going again. The issue never occurs when listening to a Pandora playlist such as "60's, 70"s, 80's hits". Premium sub with MS explorer and Duck Duck o browser.

[MariaPandora]

Thanks for posting @JoeD1 !

We don't currently support those browsers. To listen to Pandora, please use one of our supported browsers like Firefox, Chrome, Safari, or Microsoft Edge (not Explorer).

We also have a desktop app available for Windows and Mac computers. 

If you're interested, you can find out more about how the desktop app works here.

Hope this helps.

[zakeryrey]

Posting to bump this issue.

I am a long time supporter of Pandora. I have had this issue for more than a few months, probably years. It has only started to irk me because I have been considering cutting Pandora loose. I haven't yet, but the problem of "Something has gone wrong. We're working on this issue, and we'll have things back to normal soon" is not helping.

I notice the problem only occurs when I listen to tracks out of order. It also occurs when I try to relisten to a song midway. The whole browser application breaks. I refresh. I change tracks. Sometimes it clears up. Sometimes I just head to youtube or somewhere else to get my fix of the song. If I play an album through, it usually plays fine. I am worried for you Pandora. I hate to see you go.

[MariaPandora]

Hi @zakeryrey , thanks for posting about this!

To help us better understand what’s happening  I've enabled a trace on your account to help us better understand what's happening. For this trace to be useful, please attempt to listen to Pandora as you normally would.

In the meantime, could you please share a bit more information with us?

• Are you receiving any error messages? If so, what exactly does it say? 
• Are you on a Mac or Windows computer?
  • If you're using Windows, which OS version are you running (Windows 10, Windows 11)?
• Are you listening through our website or the Pandora Desktop App?
  • If you're using the website, which browser and version are you using? 

Thanks so much for your help!

[zakeryrey]

I receive the "Something has gone wrong" error message frequently on my desktop. Windows 10. Website. Chrome.

[MariaPandora]

Thanks @zakeryrey , 

Lets try some general troubleshooting for Chrome:

1. Update Chrome.

2. Delete Browsing Data (including browsing history, cache and cookies):

• Click the three vertical dots in the upper right corner of the browser toolbar and select Delete Browsing Data. 

• On this screen, please select All time for the time range, and then click on Delete Data. 

• Restart the browser and go back to pandora.com.

3. Allow pop-ups for Pandora:

• Click the three vertical dots in the upper right and select Settings.

• Under Privacy and security, select Site Settings.

• Click Pop-ups and redirects.

• Under Allowed to send pop-ups and use redirects, check if pandora.com is listed. If not, click Add, enter https://www.pandora.com.

4. Turn off extensions:

• Disable HTML5 Autoplay, Adblock, and NoScript, or allow www.pandora.com within them. by visiting chrome://extensions/ on your web browser. 

5. Check your VPN settings to ensure Pandora isn’t blocked.

6. Try a different browser.

• Using a different browser such as Firefox may help.

7. Restart your computer and try Pandora again.

Let me know how it goes.