Web: Playback stops with "Something has gone wrong" error

[JoeD1]

Songs randomly stop either during or at end of play with "oops, something went wrong...." msg. Refresh button sometimes helps to get going again. The issue never occurs when listening to a Pandora playlist such as "60's, 70"s, 80's hits". Premium sub with MS explorer and Duck Duck o browser.

[MariaPandora]

Thanks for posting @JoeD1 !

We don't currently support those browsers. To listen to Pandora, please use one of our supported browsers like Firefox, Chrome, Safari, or Microsoft Edge (not Explorer).

We also have a desktop app available for Windows and Mac computers. 

If you're interested, you can find out more about how the desktop app works here.

Hope this helps.

[zakeryrey]

Posting to bump this issue.

I am a long time supporter of Pandora. I have had this issue for more than a few months, probably years. It has only started to irk me because I have been considering cutting Pandora loose. I haven't yet, but the problem of "Something has gone wrong. We're working on this issue, and we'll have things back to normal soon" is not helping.

I notice the problem only occurs when I listen to tracks out of order. It also occurs when I try to relisten to a song midway. The whole browser application breaks. I refresh. I change tracks. Sometimes it clears up. Sometimes I just head to youtube or somewhere else to get my fix of the song. If I play an album through, it usually plays fine. I am worried for you Pandora. I hate to see you go.

[MariaPandora]

Hi @zakeryrey , thanks for posting about this!

To help us better understand what’s happening  I've enabled a trace on your account to help us better understand what's happening. For this trace to be useful, please attempt to listen to Pandora as you normally would.

In the meantime, could you please share a bit more information with us?

• Are you receiving any error messages? If so, what exactly does it say? 
• Are you on a Mac or Windows computer?
  • If you're using Windows, which OS version are you running (Windows 10, Windows 11)?
• Are you listening through our website or the Pandora Desktop App?
  • If you're using the website, which browser and version are you using? 

Thanks so much for your help!

[zakeryrey]

I receive the "Something has gone wrong" error message frequently on my desktop. Windows 10. Website. Chrome.

[MariaPandora]

Thanks @zakeryrey , 

Lets try some general troubleshooting for Chrome:

1. Update Chrome.

2. Delete Browsing Data (including browsing history, cache and cookies):

• Click the three vertical dots in the upper right corner of the browser toolbar and select Delete Browsing Data. 

• On this screen, please select All time for the time range, and then click on Delete Data. 

• Restart the browser and go back to pandora.com.

3. Allow pop-ups for Pandora:

• Click the three vertical dots in the upper right and select Settings.

• Under Privacy and security, select Site Settings.

• Click Pop-ups and redirects.

• Under Allowed to send pop-ups and use redirects, check if pandora.com is listed. If not, click Add, enter https://www.pandora.com.

4. Turn off extensions:

• Disable HTML5 Autoplay, Adblock, and NoScript, or allow www.pandora.com within them. by visiting chrome://extensions/ on your web browser. 

5. Check your VPN settings to ensure Pandora isn’t blocked.

6. Try a different browser.

• Using a different browser such as Firefox may help.

7. Restart your computer and try Pandora again.

Let me know how it goes.

[JillyR]

Same problem here, for months. Using Chrome and web browser. Shuffle stations works no issues.

The only issue is with curated playlists. Some days it will play 6 songs and then stop most days one or two and then it does not advance. I have to hit fwd button to get to the next song in the playlist.

Updated Chrome, Windows 11 desktop. No blocks from IT (also evidenced by the fact that stations or shuffle stations always works, this is limited to playlists.) Cache, etc cleared completely many times.

Large company. Fast, heavy level internet connection. 

[MariaPandora]

Hi @JillyR , thanks for posting.

Can you tell me more about this?

1. Do you see an error message when this happens?
2. Is it always the same songs?
3. Does it happens on any other devices or web browsers?

In the meantime, can you please try opening Pandora in an Incognito Window. If it works there, the issue may be caused by a browser setting or extension.

Then we can try to troubleshoot Pandora on Chrome:

• Update Chrome to the latest version.
• Allow pop-ups for Pandora under Settings > Privacy & Security > Site Settings.
• Turn off extensions like Disable HTML5 Autoplay, Adblock, and NoScript, or allow www.pandora.com within them. You can also try checking other extensions just to make sure is not that.

[JillyR]

Chrome is updated. No pop ups are blocked. No extension blockers (and the page of Pandora is open.)

Sometimes an error message occurs saying 'something has gone wrong' but it will never self correct but the page has to be refreshed. Usually it just stops and to get to the next song in the playlist requires a manual press of the play triangle.

Tried incognito and today and thought it was working. So excited. Five songs played, then it stopped. Playback gets stuck on the existing song at the 'almost' end before transition to the next. This happens on my own curated playlists and ones I find on the site. After that one time, it would only play one song at a time.

Stations play fine. Shuffle works. This is only during playlists. This started in the summer with no changes to IT settings. FYI, Spotify works fine on playlists on my desktop 😕

[LeonPandora]

@JillyR Thanks for trying those steps.

It sounds like the issue may be related to the network you're using to connect to Pandora.

Please try connecting your device directly via an Ethernet cable and see if that helps.

If there is no change, try rebooting your connection: 

1. Shut down your device completely;
2. Unplug your modem and router, wait one full minute, and then plug them back in;
3. Wait five more minutes to allow the modem and router to fully boot back up;
4. Turn your device back on and try Pandora again.

If Pandora still isn't working, could you check if you're able to connect to your network using another streaming service, such as YouTube?

You might also try connecting your device to an entirely different network, or using a different device on your current network, to see if your streaming improves.

Let me know how it goes! 

[SamiElise]

I just replied above as well, hoping to get this fixed.

I am following up on this because it's starting to happen again. This time I was able to screen grab the error message. This has been happening on and off since at least Fall 2025. Is Pandora actually working on it?

I am using Google Chrome, it is updated. I am using the Pandora website through Google Chrome. I am using a Lenovo laptop. I have restarted the computer, restarted router, that does not fix the issue.

[JillyR]

Well at work I do not have a choice as to networks lol. I am on an ethernet cable to company wide router. Not on WiFi. They would frown on my breaking into the massive router in the closet and shutting it down for everyone. Joking. This is not the issue.

My desktop is often rebooted with updates to many programs/apps/web based services.

I can log into other coworkers stations (both desktop and laptop) and the same thing happens. We have all tried.

Spotify, YouTube everything else works. This is a Pandora issue. No one is sympathetic because I am the only one on Pandora.

Today, it played nine songs and then BAM. Froze after each one. Switched it to stations and shuffle. All good.

[JillyR]

Sami,

This IS the new normal apparently 😕

[Ex]

Yea, this is also still happening to me. About to end my subscription TBH... 

[AdamPandora · Accepted solution]

Please Note: This message has been Accepted as a Solution to flag the current status or steps. This thread will be updated with more information as it is provided to the community moderation team. Thank you for your patience!

---

Pandora Update 2/2/2026:

Thanks to everyone who has shared their experience with this issue. We know how frustrating it can be when you’re just trying to enjoy Pandora and things don’t work the way they should.

Please know that your comments and posts are actively shared with our engineering teams for further investigation. While we don’t have an exact timeline to share, your reports are helping us better understand the scope of the issue and remain an important part of the process.

If you’re new to this thread, please be sure to provide the following details to help us:

Playback Experience:

• What were you listening to when playback stopped (Station, Album, Playlist, or Podcast)?
• Were you listening through the Pandora website or the Pandora Desktop App?
• If the website, which browser were you using (Chrome, Firefox, Edge)?
• Were you able to resume playback afterward?

Device Information:

• What is the make and model of your computer?
• What operating system are you running (e.g. Windows 10, Windows 11)?

As always, the Community Team will continue to update this thread as we receive information from our internal teams. We truly appreciate everyone’s patience and support as we continue working on this.