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Lost my music collection

RavenRainWebber
Diamond in the Rough

@AdamPandora I lost my collection and I signed in again and it was the right account but it still does not have my songs from my collection

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TannerPandora
Moderator
Moderator

Hi @RavenRainWebber 

Welcome to community!

I checked your account and it looks like you're fairly new to Pandora--welcome! I hope you've been enjoying the tunes.

It appears that you're on our ad supported tier, which means you'll be able to listen to Pandora Stations with ads. However, on-demand content like songs, albums and playlists are a Premium feature.

I see that you've activated a few Premium Access session recently. Once activated, you can enjoy the following Pandora Premium features:

  • Play songs or albums on-demand
  • Create custom playlists
  • Access higher quality audio
  • Receive ad-free music, additional skips and replays

Keep in mind, if you've created playlists, collected songs or albums, you'll need to be sure to activate a Premium Access session again in order to enjoy. You can learn more about Premium Access from our Help Center.

 


Tanner | Community Moderator

>> Join the Challenge!
>> The Listener Lounge: February
>> Follow us on X (formerly Twitter) @PandoraSupport

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TannerPandora
Moderator
Moderator

Hi @RavenRainWebber 

Welcome to community!

I checked your account and it looks like you're fairly new to Pandora--welcome! I hope you've been enjoying the tunes.

It appears that you're on our ad supported tier, which means you'll be able to listen to Pandora Stations with ads. However, on-demand content like songs, albums and playlists are a Premium feature.

I see that you've activated a few Premium Access session recently. Once activated, you can enjoy the following Pandora Premium features:

  • Play songs or albums on-demand
  • Create custom playlists
  • Access higher quality audio
  • Receive ad-free music, additional skips and replays

Keep in mind, if you've created playlists, collected songs or albums, you'll need to be sure to activate a Premium Access session again in order to enjoy. You can learn more about Premium Access from our Help Center.

 


Tanner | Community Moderator

>> Join the Challenge!
>> The Listener Lounge: February
>> Follow us on X (formerly Twitter) @PandoraSupport
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