Lost my music collection

[RavenRainWebber]

@AdamPandora I lost my collection and I signed in again and it was the right account but it still does not have my songs from my collection

[TannerPandora · Accepted solution]

Hi @RavenRainWebber 

Welcome to community!

I checked your account and it looks like you're fairly new to Pandora--welcome! I hope you've been enjoying the tunes.

It appears that you're on our ad supported tier, which means you'll be able to listen to Pandora Stations with ads. However, on-demand content like songs, albums and playlists are a Premium feature.

I see that you've activated a few Premium Access session recently. Once activated, you can enjoy the following Pandora Premium features:

• Play songs or albums on-demand
• Create custom playlists
• Access higher quality audio
• Receive ad-free music, additional skips and replays

Keep in mind, if you've created playlists, collected songs or albums, you'll need to be sure to activate a Premium Access session again in order to enjoy. You can learn more about Premium Access from our Help Center.

[Culpepperelizab]

I have been collecting  my music for a long while. I wroke up 2 day and all if my music is gone . I don't understand why yall took my music. I am the only one on my account.  It is under xx@.  

I want my music back. I am not happy. 

Moderator Edit: Removed Personal Info

[AdamPandora]

@Culpepperelizab I do see you have an open case with our support team regarding this issue.

If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.

Thanks for being a part of the Community!

[SillySally]

I recently had to update my billing information. I was three days late doing so after I submitted new payment information and logged into my account all my music was gone. Any suggestions on how I can get it back thank you

[MOHLovesAlaska]

@SillySally, do you remember the name of your playlist? Go to your home page on your Pandora app, and where you see Collected, click on your Playlists, Albums, Stations, Songs, and Artists. It may reappear. If not, try typing the name of your playlist in your home search bar. I have had this happen to me in the past, and these steps have helped me recover my saved Playlists. 

If all else fails, you can tag @AlyssaPandora, @TannerPandora, and @AdamPandora. One of these moderators will get you back on track.

Take care and GOD bless. 

[MOHLovesAlaska]

@SillySally, what device or devices are you using? Do you use Apple or Windows?

[MariaPandora]

Hi @SillySally , welcome to the community!

Thanks for posting, I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!