Missing collection after signing into new device

[Satrull]

How do i get my thumbprint, collections, playlist & stations back after a phone upgrade? 

Moderator Edit: Edited title for clarity

[Dkr]

Bought a new phone, all my tunes are gone. I've signed out signed nothing.

[AdamPandora]

@Dkr I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[niyastankova]

My premium subscription expired because I changed my credit card. Now all my collected songs are gone. How can I get them back ? 

[GeraldPandora]

Hi @niyastankova 👋

I've moved your post onto an existing thread under Missing collection after signing into new device.

I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[stillertwin]

the station i saved are not saved when i go back on with the andriod and web version?

[AdamPandora]

@stillertwin I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[stillertwin]

Thanks. There still figuring it out

[Soutinefaccinto]

Dear Pandora, when i bought a new phone i lost my play lists and most of my downloaded songs. Can you restore them ?

[AdamPandora]

@Soutinefaccinto I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[ttc]

Just got a new phone, and transferred all my apps over to the new phone from the old one. I logged into my account and none of the stations I listen to are there. Is there a way to recover my stations that I spent years building? 

[AdamPandora]

@ttc I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[Vik]

Got new phone now almost all my stations are gone.

Still have old phone logged out of both and back in and old phone has all the stations, but new phone doesn’t.  Also pay for premium and account says premium, but heard an advertisement.

[AdamPandora]

@Vik I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[25knots]

Hello, I switched phones and lost all my thumbs up and station list. I moved from android to iPhone if that matters. Years of hard work on all those thumbs and I hate to lose them.  Thanks.

[AdamPandora]

@25knots It sounds like you are logged into the wrong account on your new phone if you are seeing a different list of stations/playlists.

I recommend signing out of Pandora, and then signing back in using the email address associated with your original Pandora account.

In the meantime, I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[lin1713]

I purchased a new phone. After downloading the app and signing in, none of my playlists or stations are in my profile/collection. How can I recover them?

[AdamPandora]

@lin1713 I do see you've submitted a message to our support team through our help page.

Please keep an eye out for their email reply, and they will be happy to further assist.

Thanks for your patience in the meantime!

[dljhsvv]

Can sign onto account on desk top but my collections are missing.  My collection is still on my iPhone.  How can they be retrieved to my computer?

[TannerPandora]

Hi @dljhsvv

Welcome to community!

I've merged your message with an existing post: Missing collection after signing into new device 

Looking closer at the account associated with your community profile, it appears that you may have another Pandora account under a different email address. The account you're writing in from has not been logged into since 2010.

I've gone ahead and escalated your post to our User Support team so that they can assist you further with this. Please be on the look out for their email.

Thanks for patience!

[Nataliedanielle]

I recently got a new phone and had to download the app and log back in. I have my email I created the account on and password. Logging in wasn't an issue but when I did login to the account I can't find any of my thumbs up songs or songs I've added to my collection, none of my old stations. A couple years ago I upgraded to pandora plus and when I logged back into my account it tried to say I didn't have that subscription. It's very frustrating, I loved all my music I had saved and now I feel like I lost that. I would appreciate any help!