As previously posted, Pandora worked then quit working for a while then started working (and continues to work). I noticed the TV’s (QN55Q6DT) software is now 2016. I’m unsure when it auto updated from 1460 but a “Update Now” indicated the last ‘check’ was July 11
You may want to try a manual update to ensure the latest is installed.
I have been a paid subscriber to Pandora for at least 10 years. Its all i listen to. A few weeks ago we got a new 70" samsung Crystal UHD TU7000 tv and i can no longer listen to pandora at home as the app will not work on this tv. The little "eq" bar at the top dances around, but the songs never actually play. Begining and end time stays at 0:00. I have tried every single troubleshooting suggestion posted here and everywhere else ive searched on the internet, and NOTHING WORKS. This is incredibly frustrating, especially on nights like last night when we had a party and couldn't listen to music on my sound system ive spent so much money on, and instead had to play on my phone through a bluetooth speaker.
We have Samsung ModelCode: UN50TU7000FXZA
Purchased spring of 2021
Installed Pandora app today. No sound.
I unplugged TV and plugged back in. No sound. I went to Pandora Settings, went over to Content pressed enter several times. I briefly got sound from the playing channel. I have not been ably to get it to work since. I am not sure where to find TV firm aware version, but attempting to update says we are at latest.
Same problem here. I have a Samsung UN55MU800D TV. I'm currently using a Nighthawk AX 6000 CAX 80 Modem and I'm a COX gigabit customer. My other 3 Samsung TV's are not experiencing this problem.
Hi @johnveik! Thank you for your detailed post.
I've included this info on our ticket. Would you be interested in working with the Samsung team directly? If so, let me know, and I'll reach out via private message for more details.
Thanks for your patience in the meantime!
@TannerPandora my Samsung qled50 TV has a malfunctioning Pandora app on it, same as the others no sound, indicator above shows it's playing but indicator below shows that the song hasn't loaded in. I have xfinity for internet running through both an Arris router and a Google wifi router and modem. It used to work. Please help me fix it if possible.
Hi @Foindoinkle! Thanks for posting.
I'm going to send you a private message here on community to gather a few more details. You may receive an email notification about this message but please be sure to reply directly on community.