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Synchronize Thumbs History - Web, App and Home Devices

jksiever
Opening Act

My thumbs history across the web player, app, and Alexa are not synchronized. Each shows a different number of total thumbs when I log in, and the thumbs up I made using Alexa last night are not showing up on the web player. Can something be done to synchronize these sources in real-time?

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8 Replies

AlyssaPandora
Moderator
Moderator

Hi @jksiever

I moved your post to the Other Devices board as this sounds like a troubleshooting issue.

Please keep in mind, Pandora accounts follow the email address, not the device or phone number. You can sign into the same Pandora account on any computer or supported device, as long as you use the same email address and Pandora password. This applies to both free and paid Pandora accounts. This also means that your Thumb feedback should be consistent across all of your devices if you're logged into the same account on each device. 

Could you confirm that you're logged into your correct Pandora account on each of your devices?

Let me know.

Alyssa | Community Moderator

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jksiever
Opening Act

Hi @AlyssaPandora , thanks for reaching out. I am using the same email address and password across devices.

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AlyssaPandora
Moderator
Moderator

Thanks for providing that info! @jksiever 

Just to clarify, your Thumb feedback should be synchronized in real-time. 

Someone from our User Support team will be reaching out to you via email in order to gather more information about what is happening with your Thumb feedback.

I appreciate your patience during this process.

Alyssa | Community Moderator

Let's talk music in Community Chat

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DavidKroutArt
Local Performer

So... was this ever fixed? Because there are others, like myself, with the same problem.

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TannerPandora
Moderator
Moderator

Hi @DavidKroutArt Thanks for posting. Sorry to hear you're having trouble with this.

I've asked our User Support team to enable a trace on your Pandora account to help us better understand what's happening, in case we need to report this over to our engineering team.

Could you tell me a bit more about what is happening?

  • Which devices / web browsers are you using other than your Alexa device?
  • Is there a specific station where you're noticing the difference in your Thumb feedback? If so, what is the exact station name?


Also, if you have a screenshot of one of those stations, this would be extremely helpful too.


Thanks for the help. Let me know.

Tanner | Community Moderator

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Shades21
Underground

@TannerPandora 

 

Hello, I'm having the same issue, my web, phone, and watch all sync different stations which is quite annoying. Trying to get my running playlist to work and sync so I can run with my watch only. Any help would be appreciated.

 

(I've tried uninstalling app and clearing cache and such, no luck so far)

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tpearsall
Local Performer

Same issue where my android phone has loads of thumbs up and thumbs down for a station, but the web site doesn't show any.  How do a request a "resync"?

Thanks,
Todd

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TannerPandora
Moderator
Moderator

Hey @tpearsall! Thanks for posting.

I'd like to take a closer look at the station. Can you let me know the station name?

Also, what is the model of your Android device?

Thanks!

Tanner | Community Moderator

- Let's share music in the Playlist Swap

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