Double charged

[failurite]

I have also been getting double charged.  The yearly charge then another 4.24 charge regularly to my apple id.

[kitming138]

I was charged  $10.65 and $5.32 for my subscription  for my pandora account . Please removed the $10.65 that is being charged on my card. 

[TannerPandora]

Hi @kitming138! Thanks for posting!

Since we'll need to gather more information in order to investigate I've gone ahead and created a support ticket with our User Support team for you.

Someone from the team will be contacting you privately via email to further help. Please keep an eye out for their message, including an junk or spam folders.

Thanks for being part of community.

[Kimcranford714]

Please help I'm being billed/auto  drafted $9.9[ twice (2 times) a month. Don't know the other acct infor.atio 

[AdamPandora]

@Kimcranford714 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[llamadog]

Why am I being charged 9.99 for premium, 4.99 for plus AND another 4.99 for nothing, all monthly?!

[AdamPandora]

@llamadog I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[AdamPandora]

@llamadog I do see you have an open case with our support team regarding this issue.

Please keep an eye out for their email reply, and they will be happy to further assist.

Thanks for being a part of the Community!

[Currieash13]

I was trying to subscribe for the free trail and after using my PayPal it told me "something went wrong try again" so I did and I got the same error message. Checked my account and I was charged 1.00 twice from pandora but still no free trial 

[AdamPandora]

@Currieash13 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[Houk]

I am curious why my card was charged 52.19 on June 30th and then 5.44 on June 27th

[AdamPandora]

@Houk I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[slp1]

I am getting charged twice a month about 2 days apart.  How can this be fixed?

[AdamPandora]

@slp1 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[ruffus11]

My card on file was double charged this month ($9.99 twice - 5 days apart)

How do I go about getting a CREDIT for one of these charges?

[AdamPandora]

@ruffus11 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[bellentaco]

I have been charged two times on September 29th.  How do I get the overcharge taken off? 

[AdamPandora]

@bellentaco I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[hearts4jun]

ok so background story is i downloaded pandora (to get rewards from another game) and signed up the free trial for pandora plus. i cancelled it then the next i've been charged $4.99 twice on the same day. 

[AdamPandora]

@hearts4jun I do see you have an open case with our support team regarding this issue.

If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.

Thanks for being a part of the Community!

[Alexie]

I have two charges on my account monthly. One for 10.86 and a few days later 14.12 is charged to my card. I only have one premium account. The other is charged through iOS and I use an android. What's going on?