Double charged

[failurite]

I have also been getting double charged.  The yearly charge then another 4.24 charge regularly to my apple id.

[AlyssaPandora]

Hi there, @failurite. 👋

Looks like you've reached out to our User Support team via email. Someone will be in touch with you soon to help with the double billing.

Thanks so much for your patience during this process. 🎧

[Cobra76]

Why am I being billed twice

[AdamPandora · Accepted solution]

@Cobra76 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[Elizabeth_SV]

My credit card was charged $164.89 on 9/26 and 10/3 for Pandora Premium after the 60 day trial ended.   Please provide details of refund for duplicate charge.

[AdamPandora]

@Elizabeth_SV I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[Berry]

I have been double charged by Pandora through my Google Pay app. Ever since I have signed up with Pandora they have been charging $10.71 to both my debit card and PayPal account each month.  How can I stop this and get my money back?

[AdamPandora]

@Berry I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[Plb]

I don't know why I'm being charged twice for my subscription, do not charge me for $4.99 and $9.99, I signed up for just $9.99, please refund me $4.99 for the months I was charged.

[AdamPandora]

@Plb I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[Plb]

Thank you for your prompt response

[AdamPandora]

Always happy to help, @Plb. 🤝

[Nicmac]

Hi,

I have just noticed I have been charged my monthly payment plan of $14.99 two times a month (within a span of days) for the past year. Why is this? 

[AdamPandora]

@Nicmac I do see you have an open case with our support team regarding this issue.

If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist.

Thanks for being a part of the Community!

[RV1]

I am beginning to think it is truly part of their business model. I spend weeks trying to get it cleared up. Pandora will ultimately Tell you to contact Google. Good luck with that.
I believe the best solution is to contact your bank or credit card and have the extra charges reversed. Then cancel your premium membership.

[Double-Bill]

Well, it seems to be a regularly recurring problem with Pandora. I was double billed through PayPal on Dec. 2 then 3rd 2021. I have a case started with 'support'.  They asked some odd questions which made me wonder if I was somehow being scammed.  We'll see what happens next. But, the repeated occurrences mentioned above are very disturbing.

[Trey2]

Pandora is charging me 9.99 twice a month for premium. I am trying to unsubscribe my account entirely but are unable repeatedly. Pandora will not allow me to but continues to charge me twice a month and I don't even use Pandora. How do I cancel my subscription?

[AdamPandora]

@Trey2 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

[Marvindunning]

I have two debit cards and payment is being taken from both

[AdamPandora]

@Marvindunning It sounds like you may have two accounts set up that were both upgraded.

I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!