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Double charged

failurite
Local Performer

I have also been getting double charged.  The yearly charge then another 4.24 charge regularly to my apple id.

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56 Replies

kitming138
Local Performer

I was charged  $10.65 and $5.32 for my subscription  for my pandora account . Please removed the $10.65 that is being charged on my card. 

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TannerPandora
Moderator
Moderator

Hi @kitming138! Thanks for posting!

Since we'll need to gather more information in order to investigate I've gone ahead and created a support ticket with our User Support team for you.

Someone from the team will be contacting you privately via email to further help. Please keep an eye out for their message, including an junk or spam folders.

Thanks for being part of community.


Tanner | Community Moderator
~ Check out Tip #16 Alarm Clock from Tanner's Tips
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> > Follow us on Twitter @PandoraSupport
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Kimcranford714
Local Performer

Please help I'm being billed/auto  drafted $9.9[ twice (2 times) a month. Don't know the other acct infor.atio 

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AdamPandora
Moderator
Moderator

@Kimcranford714 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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llamadog
Local Performer

Why am I being charged 9.99 for premium, 4.99 for plus AND another 4.99 for nothing, all monthly?!

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AdamPandora
Moderator
Moderator

@llamadog I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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AdamPandora
Moderator
Moderator

@llamadog I do see you have an open case with our support team regarding this issue.

Please keep an eye out for their email reply, and they will be happy to further assist.

Thanks for being a part of the Community!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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Currieash13
Local Performer

I was trying to subscribe for the free trail and after using my PayPal it told me "something went wrong try again" so I did and I got the same error message. Checked my account and I was charged 1.00 twice from pandora but still no free trial 

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AdamPandora
Moderator
Moderator

@Currieash13 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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Houk
Local Performer

I am curious why my card was charged 52.19 on June 30th and then 5.44 on June 27th

 

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AdamPandora
Moderator
Moderator

@Houk I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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slp1
Local Performer

I am getting charged twice a month about 2 days apart.  How can this be fixed?

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AdamPandora
Moderator
Moderator

@slp1 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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ruffus11
Local Performer

My card on file was double charged this month ($9.99 twice - 5 days apart)

How do I go about getting a CREDIT for one of these charges?

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AdamPandora
Moderator
Moderator

@ruffus11 I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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bellentaco
Local Performer

I have been charged two times on September 29th.  How do I get the overcharge taken off? 

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AdamPandora
Moderator
Moderator

@bellentaco I have created a ticket with our support team for you.

They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Music + Podcasts

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