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Payment Info Required for Trial / Gift Code

Kittyoniichan
Local Performer

I got a premium card for 3 months free. But everytime I put the redeem code in, it sends me to a page where I have to put credit/debit card info in. But I don't have that type of card yet. I just turned 14!

 

Moderator Edit: Edited title for clarity

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1 Reply

AlyssaPandora
Community Manager
Community Manager

Hey, @Kittyoniichan. 👋

I moved your post over to the Subscription space to keep the community organized.

Sorry for any confusion about payment information being required to initiate your trial.

To clarify, we require payment information to begin a trial of Pandora Plus, Pandora Premium or Pandora Premium Family because we believe that our listeners may be interested in becoming paid subscribers. This helps provide a smooth transition for those who enjoy the trial and want to continue the service. Requiring payment information to initiate a trial is a practice common among many online subscription services.

However, you will receive an email notification confirming the length and terms of your trial when you sign up, and you won't be charged until the free trial ends. In addition, you're welcome to cancel your trial at any time.

I would recommend checking in with your parents / legal guardian regarding the upgrade.

++

In the meantime, you can enable complimentary sessions of Premium.

You can find out more information about how to get them here. 🎶

Alyssa | Community Manager
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