iOS: App Crashes after 2501.1

[unixdude]

I am running the latest version of Pandora on my iPhone 14 running iOS 18.1.1.

The app crashes frequently, and by frequently, I mean "several times a day."  Usually it will play for a while (several songs) between crashes, but sometimes it just keeps crashing.  I have restarted my phone without change, and I recently deleted and reinstalled the app.  Deleting and reinstalling seems to work for a while, but that only helps for a couple days, then the app starts crashing again.

Is there anything to be done here?

[LeonPandora]

@unixdude Welcome to Community!

I moved your post to the existing thread: iOS: Crashes / Closes

I'd like to report this to our engineers team. Could you tell me more about your device?

• Carrier:
• Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)
• Are you connected to Wi-Fi or cellular data when this is happening?
• Have you identified any other patterns or notable information?

Let me know.

[unixdude]

Carrier: Visible

Pandora version: Latest one available on the app store: 2501.1

Wifi or cellular: yes -- that is, both. Either.

Other patterns: No, I have not. It crashes regardless of whether I am using Bluetooth speakers, AirPods, hearing aids, AirPlay, and the internal speaker.  It crashes on wifi. It crashes on cellular.  It just crashed just now....

It also does not matter what channel I am playing or how long the song is.  Usually it's a single crash in 30-45 minutes, but sometimes it keeps crashing repeatedly on a single song, and I have to skip that song to get it to play for a while.

[LeonPandora]

@unixdude Thanks for providing that info.

I've passed this along to the appropriate parties for further investigation.

Thanks for your patience in the meantime!

[Kntry777]

I have an IPhone 15 ProMax now but this has been an ongoing issue for at
least my last two iPhones which were the 7, 12 and now 15.

[TannerPandora]

Hi @Kntry777 

Sorry to hear that you're still experiencing this.

We try to keep things working as smoothly as possible. There may be different reasons for why the app is crashing. I'm happy to report it, but it's helpful to report your specific experience. These details can help in the investigation process and to replicate the issue. For example, does the app crash when simply listening to a station? Or when using Search to find a song or artist? Thank for any additional details you can provide.

[mealan]

My app is doing the same thing, barely plays a full song, offline mode, online, WiFi, cell, it still is crashing. How can we submit bug report or more data? iOS iPhone 15. 

[MariaPandora]

Hi @mealan , thanks for posting!

I checked the account linked to your Pandora Community profile and it looks like you contacted us through email before. 

An agent has followed up directly with you though email so please check out your inbox or maybe your SPAM and junk folders, just to make sure you don't miss any of our emails.

Thanks for your post!

[mealan]

Thank you! I ended up deleting the app and all data and reinstalling and it seems like it's behaving again. Will respond back in the ticket as well! going on 2 hours now with no crashes.

[MariaPandora]

Glad to hear that @mealan! And thanks for checking.

Please let us know if you have any further issues.