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What can I do to prevent Pandora from playing automatically even if the app is closed and/or paused. I am on an IOS and Apple Watch. It seems that if I go to look at even just the time on either device the pandora app couple automatically turn on.
I would hate to delete the app but might need to if it keeps happening, especially at horrible moments.
thank you.
Hey there, @Le501. 👋
If you'd like to have more control over initiating playback when opening the Pandora app, Plus and Premium subscribers can manage their Auto-Start settings by using the following steps:
In the meantime, I've noted your feedback about this and will be sure to pass it along to the appropriate party. I hope this information is helpful. 🎧
Hey there, @Amy601. 👋
I completely understand how frustrating this must be. First, I would recommend exiting the Pandora app on your device when you're done with your listening session.
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Even if the app is paused, it shouldn't play unless prompted. Please try uninstalling / reinstalling the app using these steps.
Let me know if this helps. 🎧
This is STILL an issue and has been since the app was released. The **ahem** thing automatically starts playing as soon as I plug into a USB device! I have an iPhone and plug it in through lightning to usb on my boat radio. As soon as it plugs in Fing pandora automatically starts. Even when the app is NOT open. Many people are upset about this and have been complaining for YEARS!! I’m out! Screw you pandora for being so arrogant!
Hey there, @Le501. 👋
If you'd like to have more control over initiating playback when opening the Pandora app, Plus and Premium subscribers can manage their Auto-Start settings by using the following steps:
In the meantime, I've noted your feedback about this and will be sure to pass it along to the appropriate party. I hope this information is helpful. 🎧
This is not "solved". This has been a problem for years with no resolution. It is duplicitous of you as a company to say that. Why is this app riddled with so many unfixed bugs? It is not worth the money, and it's no wonder ppl have stopped paying. I will be uninstalling it
@thunderspeak You should be able to manage your settings to prevent Pandora from starting immediately when you launch the app.
To view your Auto-Start setting from a mobile device:
Let me know if you continue to run into issues with this.
>>Check out: The Listener Lounge: June 2024
>>Visit New Music: Picks of the Week (08.26.24)
So, is there a resolution to this? I've been looking everywhere and can find nothing. Is deleting the app the only way?
Hey, @muzacchic01. 👋
Thanks so much for posting about this. Uninstalling / reinstalling the Pandora app can help with resolving most issues.
You can manage your settings in order to prevent Pandora from starting immediately when you launch the app.
To view your Auto-Start setting from a mobile device:
If you're having trouble with this, could you send over a screenshot of what you see in your next post?
Let me know. 🎧
Deleting the app is the ONLY option. Pandora knows of the issue but REFUSES to fix it. They like to regurgitate the same old tired and UNSUCCESSFUL fixes as the one above, but no...those don't help one iota.
I have just sadly deleted the app. If they ever decide to fix it, it might be worth reinstalling, but in the meantime, I go other routes.
Hi, @LoriSalsbury. 👋
Sorry to hear that you're having trouble with this.
You enable or disable Auto-Start and Launch from Car within your settings.
Here's what it should look like if you click on Profile > ⚙️Settings > Advanced:
If you don't see these settings, or the settings don't function when disabled, please provide the following so that I can report this over to our engineering team:
Could you please clarify a bit more about what you're experiencing?
Thanks for your help with this. 🤝
This would be great but I don't have Auto-start displayed on my iphone app menu options
@ml3456 Can you please send us a screenshot of what you're seeing?
Thanks for working with us on this. 🤝
>>Check out: The Listener Lounge: June 2024
>>Visit New Music: Picks of the Week (08.26.24)
@AdamPandora @AlyssaPandora I’m guessing they’re seeing something like this:
I can answer because I am up at 3am, since Pandora decided to randomly start playing from my nightstand in the middle of the night. Y’all forgot to enable the Auto-Start toggle for free accounts… Unless this is a purposeful way to get people to pay for a subscription, which isn’t going to happen for a feature so basic it should be enabled by default on ALL accounts. You should also probably mention that before pointing people to a solution they’re not going to find.
I am having a issue where pandora plays every time I crank my truck I have done the step on the setting and it still plays everytime
Pandora is trying to claim that my problems are entirely the fault of my car but 1 million people have this car and nobody else is having this problem so I don’t believe them. It is insanely difficult to operate my phone when Pandora is constantly trying to turn on — it overrides whatever else I’m doing even when it’s something highly critical, and they need to fix the bug. Every other app that integrates with my car works just fine. Blaming the car is a joke. Their engineers should get on the stick and figure this out.
Hi @Ryanvaughn & @Unhappyuser9999
Thanks for sharing and I apologize for the inconvenience this may have caused.
It seem like you both have already tried our accepted solution for this issue, but still experiencing auto-launching when in the vehicle.
Next, I would suggest uninstall/reinstalling our app on your phones to see if this helps; as this usually helps with most issues. Please visit here for a step by step process.
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However, if you're still experiencing the issue, I would like to report this to our engineers. Could you tell me more about your device?
Are you connected to Wi-Fi or cellular data when this is happening?
Have you identified any other patterns or notable information?
Thanks for your help with this. 🤝
Fixed it. Deleted it and using Apple music and Spotify with no issues. Wasn't the car. Adios Pandora. Good riddance!!
Hi @Unhappyuser9999, Thanks for reporting that!
If you're having issues accessing that page, I'll provide instructions on how to uninstall and reinstall the app on your iOS device below.
iOS Troubleshooting:
First, I recommend rebooting the device by shutting it down entirely, then turning it back on and trying Pandora again.
If you're still having issues, try uninstalling and reinstalling the app (not to worry, we'll keep track of your profile and collection for you).* To do that:
*Please note: Pandora Premium and Premium Family listeners may need to re-download some of their offline content after reinstalling the app. Pandora Plus users, however, should receive that offline content again automatically. If you have any trouble with your offline stations after reinstalling, please let us know.
Hope this helps, let us know how it goes!
This does not work. I have followed the instructions above and the problem still persists. It is so bad that I opted to stop my subscription and delete pandora from my phone as a result of this issue. I will open pandora when I want to open pandora I shouldn’t be forced to when I plug my phone into CarPlay. When you actually fix the issue let me know and I will reconsider pandora. But for now it’s Apple Music for me.