iOS: Pandora Mutes Apple Maps Directions

[BigScaryQueer]

Whenever I have the Pandora app open my Apple Maps directions go from spoken audio to dings. I have my map set to normal voice audio. I have tried all different volume options, checked the general settings on both apps, and confirmed that Apple Maps is giving spoken audio directions whenever Pandora is closed. Is there a way to fix this? I can’t really listen to Pandora if I need to hear my directions! 

mod edit: changed title for clarity

[Mare22]

Has this been resolved yet? This issue is so frustrating. 

[AlyssaPandora]

Hey there, @Mare22. 👋

Sorry for any frustration this has caused.

Have you tried adjusting your audio settings for the Maps app on your iOS device?

I would recommend checking your settings first.

• You can use these steps.
• Go to Settings > Maps > Navigation & Guidance - from here you can adjust your navigation voice volume.

Let me know how it goes. 🎧

[shastanair]

This issue still persisting for me and it’s September 2021. Are y’all’s engineers going to fix it?

[AlyssaPandora]

Hi there, @shastanair. 👋

Sorry to hear that you're having trouble.

First, I would recommend checking out my post about this here. 

If the issue still persists, please provide the request information to share with our engineering team on your behalf. 

Let me know how it goes. 🎧

[B-Mobile]

Hello forum I'm having the same issues wanted to request assistance. I've deleted and reinstalled the app ios settings are a little different there isn't a navigation & guidance section but within spoken directions I enabled "directions on radio" but that didn't help to resolve the issue please advise 

IPhone: iPhone 12 Pro Max

Carrier: T-Mobile

iOS Version: 15.1 (beta)

Pandora Version: 2108.1.1

[AlyssaPandora]

Hi there, @B-Mobile. 👋

Thanks for posting about your experience on the newer iOS 15.1 beta. Based on your message, it sounds like your clicking on Settings > Maps > Spoken Directions > "Direction on Radio" (toggled on). 

Are you using CarPlay when this happens? How are you connected in your vehicle?

*Use your mobile device only when conditions allow and as permitted by applicable law.

[B-Mobile]

Hello Alyssa,

Thanks for getting back to me. I'm using CarPlay via a Belkin Lightning Audio Cable when this is happening. I found the "directions on radio" area after reviewing this forum, and looking for the correct setting. Another tidbit, in Apple Maps if I disable audio, and re-enable it: it will give me voice navigation for 1 instance (to tell me of the upcoming step to take) but will go back to no voice nav immediately after 

[TannerPandora]

Hi @B-Mobile! 

One more thing to check on is actually a setting on Maps when you've started the driving directions. You'll want to enter your directions, and then tap Go. 

When Maps begins dictating directions, you'll see a speaker icon on the right side. When you tap it, a drop down menu will appear that gives you three additional options.

You should see a speaker, a speaker with a caution icon, and a speaker with a line through it. You'll want to make sure that the first options is highlighted with the light grey. This should give verbal directions normally. The second icon, with the caution icon, gives limited verbal directions and the last option, has no verbal directions.

Let me know if that helps. If not, we can pass on your experience to our engineering team to look into. Keep in mind that betas often offer new experience that may not be fully supported yet. 

Thanks!

[B-Mobile]

Hey Tanner, 

Thanks for the info, yes the speaker icon is where I found I can disable/re-enable audio to get voice navigation for only the upcoming step but will stop again afterwards

[AlyssaPandora]

Thanks for providing those additional details, @B-Mobile.

We've shared this feedback with the appropriate party on your behalf. 🎧

[reginaldkson]

I tried again the other day.  Still not resolved.

[AlyssaPandora]

Hi there, @reginaldkson. 👋

Could you try out the following?

Click on Settings > Maps > Spoken Directions > "Direction on Radio" (toggled on). 

Are you using CarPlay when this happens? How are you connected in your vehicle?

Also, I would recommend checking out @TannerPandora's post here if you're updated to iOS 15 or later. 

Let me know how it goes. 🎧

[Jesterp18 · Accepted solution]

I’m having this exact same problem one instance of direction followed by beeps while using Pandora. Connected via Bluetooth to a 2017 jeep grand Cherokee. It worked fine until several months ago. I’ve been through all of the settings recommended in the string and the installation with no help. Failure coincided either with an update to maps or pandora. Toggling the speaker options in maps will trigger one voice instruction, then it reverts back to beeps. Voice instructions are successful when audio source is switched to radio, sourced from the Navi. 
I think the issue is with apple maps. The previous options under the speaker icon were more robust, with volume levels. 

[22554]

I beg to differ.  This is an issue with the Pandora app.  If you use Apple Maps with Apple Music, everything works as expected; the Maps voice announces directions atop the reduced volume of the music; afterwards, the original volume of the music is restored.  This behavior continues for all subsequent direction announcements without any user actions required.  However, as has already been exhaustively explained, the mute button option must first be selected in Maps for the volume of the music in Pandora to be restored.  Afterwards, the spoken audio button option is again selected in Maps but the very next voice instruction breaks everything and causes the issue herein to resume.

[Yllehs]

Mine was doing the same. The way I fixed it was by turning off “hey pandora” in my pandora settings. Go to settings> Voice assistant > turn off Listen for “hey pandora”

hope this helps! 

[reginaldkson]

Thank you.  I'll give that a whirl.  

[Jackie8]

It’s not just frustrating, it is dangerous. I can’t watch my phone and navigate downtown Seattle 

[MariaPandora]

Hi @Jackie8 , sorry for the trouble.

Can you tell me more about this? Are you using Car Play to stream Pandora when this happens? Also, do your car stereo connects to your phone through Bluetooth or USB?

Also, can you please tell me the iOS version (Settings > General > About > Version) and the Pandora version (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen) that you are using?

In the meantime, let's try some troubleshooting steps to see if we can resolve the issue.

First, I recommend to try uninstalling and reinstalling the app (not to worry, we'll keep track of your profile and collection for you).* To do that:

1. Hold down the Pandora icon on your Home screen until all the icons start "shaking."
2. Then tap - in the upper left of the Pandora icon, and confirm that you want to Delete app.
3. Then re-install Pandora via the App Store on your device.

Let me know how it goes!