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Pandora stops playing on my iPhone 13 after about 45 seconds, have reload app, restarted phone and followed all instructions. But it still repeats the same issue, whatโs up?
Moderator Edit: Changing title for clarity
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Seems to be working fine now.
Thanks for your help!
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Hi @JC71
Welcome to community!
Did this just start happening recently? Can you tell me if you're using a home, work or cellular network?
In the meantime, I've enabled a trace on your account. Please uninstall and reinstall the app on your iPhone.
To do that*:
- Hold down the Pandora icon on your Home screen until all the icons start "shaking."
- Then tap - in the upper left of the Pandora icon, and confirm that you want to Delete app.
- Then re-install Pandora via the App Store on your device.
*Please note: This may remove your offline content, however as a Pandora Plus listener, you should receive that offline content again automatically.
Once you've reinstalled, try Pandora again and let me know the date, time, including timezone when you run into playback stopping again, and I'll have a closer look.
Thanks for your help!
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Within the past three weeks, Pandora has consistently dropped out in the middle of a song. And then starts up with another song. Or drops out completely for a little while and then comes back. I have an iPhone, which has no problems.
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Hi @Seetheobvious1 , thanks for posting.
Is this only happening on your iPhone? Are you connected to mobile data or to Wi-Fi when this happens?
In the meantime, please try out the steps described here.
Let me know how it goes!
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When I play songs on my play list it will play for about a minute or two than stop.
i need to restart and the song will play from the beginning than stops again.
very frustrating
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Hi @Sigli, welcome to the Pandora Community!
Can you tell me more about what's happening, please?
- Is this happening only with your playlists or with your stations too? Does it happen with any other type of content?
- Do you have the app backgrounded? Is the screen off? Or is the app active and open?
- Do you see an error message?
Thanks for working with me on this!
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I first experienced this issue using my AirPods. I thought they had the problem. Then I used a BOOM and the issue was still there eliminating these devices. I then played songs in my stored music on my iPhone ( not using pandora) on these devices , no problem.
I went back to playing music on pandora in any setting ( favorites, thumbs up, etc) and in all cases the music would stop playing within 1-2 min .
Thanks
Bob Lufting
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Thanks for following up, @Sigli.
Additionally, when this issue occurs:
- Is the app still open in the background where you're able to press play and resume music or do you need to close and relaunch the app to continue listening?
- Are you listening to a station, album, playlist, or podcast?
- Are you connected to Wi-Fi or cellular data? If using Wi-Fi, are you able to recover the listening session by toggling Wi-Fi off?
- Are you using a Bluetooth connection?
Additionally, please provide both your iOS and Pandora app versions:
- iOS version: (Settings > General > About > Version)
- Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)
Thanks for your help!
Adam | Community Moderator
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Is the app still open in the background where you're able to press play and resume music or do you need to close and relaunch the app to continue listening?
Yes app still open , when music stops. I hit play and the song starts from the beginning for about 1-2 minutes.
Are you listening to a station, album, playlist, or podcast? Are you connected to Wi-Fi or cellular data? If using Wi-Fi, are you able to recover the listening session by toggling Wi-Fi off? Are you using a Bluetooth connection?
Yes, listening to stations and playlist . connected to Wifi at home and cellular data outside. Happens using either.
If I toggle WiFi, song starts from beginning for 1-2 minutes.
Additionally, please provide both your iOS and Pandora app versions:
iOS version: (Settings > General > About > Version) Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)
IOS 18.1.1
Pandora version 2411.1
Thanks for your help!
Bob Lufting
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@Sigli Thanks for providing us with that additional information.
I've enabled a trace on your account to help us better understand what's happening.
For this trace to be useful, we'll need you to run through our troubleshooting steps: Troubleshooting for iOS Devices
Let me know how it goes.
Adam | Community Moderator
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Seems to be working fine now.
Thanks for your help!