Thanks for your post, @Kookie.
Sounds like you ran through the troubleshooting steps but you're still having issues logging in. Just in case, the troubleshooting steps can be found here: iOS Troubleshooting
Could you provide more info about your device?
Are you connected to Wi-Fi or 3G/4G (cellular data) when this is happening?
Let me know. 🎧
Hi @Skippy thanks for posting to community! I moved your post to the iOS board to keep things organized.
Sorry for the trouble on your iPhone📱. Let's try uninstalling and reinstalling the app to see if this will help. If you need steps on how to do this, please visit our help page here.
Let me know how it goes. 🤖
Thanks for your post, @Kookie.
Sounds like you ran through the troubleshooting steps but you're still having issues logging in. Just in case, the troubleshooting steps can be found here: iOS Troubleshooting
Could you provide more info about your device?
Are you connected to Wi-Fi or 3G/4G (cellular data) when this is happening?
Let me know. 🎧
and to others who may be having similar concerns. (scroll past the back story (TO HERE), will appear... I was able to connect on my PC and Surface, but not on my iPhone..
I got a replacement device and found this forum yesterday, due too not being able to log into my account on this iPhone 6 S+. It was running IOS 13..., greater than 11, but don't have all the details.
Anyways, throughout this effort, I had, on the new iPhone:
* Installed the Pandora app,. uninstalled and re-installed it several times.
* Attempted several time to make changes to the login information on the iPhone while accessing the Pandora app settings. i.e. tried older email and passwords, attempted to update email or password, all were uneventful in getting it connected.
Skip ahead to (TO HERE). This is what finally got it connected, but not sure what actually solved it:
Good luck to everyone who unfortunately had to find this. (:{)
Thanks for helping out the community and trying to get concerns addressed.
Please, make sure others don't call this a rant, but see it as constructive feedback.
I've offered and extenuated to help others, and improve the Pandora product, which I still enjoy and want to keep!
Happy listening and Peace out
@Tinder16 Thank you for sharing your experience with the rest of the Community.
It sounds like you were able to find a workaround for this, and successfully access your account.
if this continues to be an issue down the line, please make sure to reply back to this thread, and myself (or one of our other moderators) will be happy to further assist.
Thanks for being a part of the Community!
After I restart my iPhone Pandora will not let me sign in again. I put in my email and password and it keeps spinning trying to start.
mod edit: changed title for clarity
Hi there, @pdhaight4. 👋
Sorry to hear that you're having trouble signing in.
Let's try running through these steps while I have a trace enabled on your Pandora account. You can find the steps here: iOS Troubleshooting
Since you've recently restarted your iPhone, I would recommend starting with uninstalling / reinstalling.
Feel free to let me know how it goes. 🎧
Uninstalling and reinstalling took care of the problem. Thanks.
@pdhaight4 Glad to hear things are back up and running again.
If this continues to be an issue down the line, please make sure to reach back out to us and let us know.
Thanks for listening!
Nothing addresses my seperate accounts so I can see which is the account that includes my Pandora plus premium and the one that does not
Hi @ahpajerry 👋
I have created a ticket with our support team for you.
They will be contacting you privately via email to help look into this further, so please keep an eye out for their message.
Thanks for your patience in the meantime!