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iOS: "Your Personalized Feed Will Be Back Soon..." Error

Pfctracer
Local Performer

When selecting all stations after choosing a genre it says “your personalized feed will be back soon. We’re having trouble connecting.” Been happening for a bout a week now. 

 

mod edit: changed title for clarity

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9 Replies

AlyssaPandora
Moderator
Moderator

Hi there, @Pfctracer. 👋

Sorry to hear that you're receiving this error message.

I've enabled a trace on your Pandora account. Would you mind uninstalling / reinstalling to see if this helps? You can find those steps here: iOS Troubleshooting

If this error message continues to pop up, I'll need to report this to our engineering team.

Could you tell me more about your device?

  • Device & Generation: (e.g. iPhone X, iPad Air (3rd gen), etc.)
  • Carrier:
  • iOS version: (Settings > General > About > Version)
  • Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)
  • Are you connected to Wi-Fi or cellular data when this is happening?

Let me know how it goes. 🎧

Alyssa | Community Moderator

Let's talk music in Community Chat

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Pfctracer
Local Performer

Tried the uninstall and it is still giving me the same message. 

iPhone 11- Verizon

ios 14.8.1

pandora 2108.1.1

connected to wi-fi

 

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TannerPandora
Moderator
Moderator

Thanks for the info, @Pfctracer! I've passed this along to our engineering team for further investigation. 

Thanks for your patience in the meantime!

Tanner | Community Moderator

Let's share in Music + Podcasts

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Tony0982
Underground

Been getting the same message for a while. I even reached out on Twitter to Pandora Support to no avail. It's happening on both my iPad and iPhone and it's also happening on other iOS devices in my home. Deleted the app on both iPhone and iPad but get the same error message. It's been a few months now this is happening. 

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AdamPandora
Moderator
Moderator

@Tony0982 I've enabled a trace on your account to help us better understand what's happening.

For this trace to be useful, we'll need you to run through our troubleshooting steps once more: iOS Troubleshooting

If this error message continues to pop up, I'll need to report this to our engineering team.

Please make sure to grab a screenshot of the error message.

Additionally, could you tell me more about your device?

  • Device & Generation: (e.g. iPhone X, iPad Air (3rd gen), etc.)
  • Carrier:
  • iOS version: (Settings > General > About > Version)
  • Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)
  • Are you connected to Wi-Fi or cellular data when this is happening?

Thanks for working with me on this. 🤝

Adam | Community Moderator

Let's share music in the Music + Podcasts

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Tony0982
Underground

Hi Adam @AdamPandora

Was trying to upload an image, but couldn't. The message says "Your personalized feed will be back soon. We're having trouble connecting" 

iPhone:

Carrier: T-Mobile

iOS Version: 15.0.2

Model: iPhone 12

Pandora version: 2108.1.1

It has done on both WiFi and Cellular Data. 

 

iPad: 

Carrier: None

iPsd Version: 15.0.2

Model: iPad (5th Generation)

Pandora Version: 2108.1.1

 

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AdamPandora
Moderator
Moderator

Thanks for following up, @Tony0982.

I've added your feedback to the ticket we have open with the engineers who are looking into this issue.

Thanks for your patience in the meantime!

Adam | Community Moderator

Let's share music in the Music + Podcasts

Tony0982
Underground

It’s been fixed for me. Thank you! 

AlyssaPandora
Moderator
Moderator

Thanks for letting us know, @Tony0982. 👍

Hope you're back to enjoying the tunes! 

Alyssa | Community Moderator

Let's talk music in Community Chat

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