iOS: "Your Personalized Feed Will Be Back Soon..." Error

[Pfctracer]

When selecting all stations after choosing a genre it says “your personalized feed will be back soon. We’re having trouble connecting.” Been happening for a bout a week now. 

mod edit: changed title for clarity

[AlyssaPandora]

Hi there, @Pfctracer. 👋

Sorry to hear that you're receiving this error message.

I've enabled a trace on your Pandora account. Would you mind uninstalling / reinstalling to see if this helps? You can find those steps here: iOS Troubleshooting

If this error message continues to pop up, I'll need to report this to our engineering team.

Could you tell me more about your device?

• Device & Generation: (e.g. iPhone X, iPad Air (3rd gen), etc.)
• Carrier:
• iOS version: (Settings > General > About > Version)
• Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)
• Are you connected to Wi-Fi or cellular data when this is happening?

Let me know how it goes. 🎧

[Pfctracer]

Tried the uninstall and it is still giving me the same message. 

iPhone 11- Verizon

ios 14.8.1

pandora 2108.1.1

connected to wi-fi

[TannerPandora]

Thanks for the info, @Pfctracer! I've passed this along to our engineering team for further investigation. 

Thanks for your patience in the meantime!

[Tony0982]

Been getting the same message for a while. I even reached out on Twitter to Pandora Support to no avail. It's happening on both my iPad and iPhone and it's also happening on other iOS devices in my home. Deleted the app on both iPhone and iPad but get the same error message. It's been a few months now this is happening. 

[AdamPandora]

@Tony0982 I've enabled a trace on your account to help us better understand what's happening.

For this trace to be useful, we'll need you to run through our troubleshooting steps once more: iOS Troubleshooting

If this error message continues to pop up, I'll need to report this to our engineering team.

Please make sure to grab a screenshot of the error message.

Additionally, could you tell me more about your device?

• Device & Generation: (e.g. iPhone X, iPad Air (3rd gen), etc.)
• Carrier:
• iOS version: (Settings > General > About > Version)
• Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)
• Are you connected to Wi-Fi or cellular data when this is happening?

Thanks for working with me on this. 🤝

[Tony0982]

Hi Adam @AdamPandora

Was trying to upload an image, but couldn't. The message says "Your personalized feed will be back soon. We're having trouble connecting" 

iPhone:

Carrier: T-Mobile

iOS Version: 15.0.2

Model: iPhone 12

Pandora version: 2108.1.1

It has done on both WiFi and Cellular Data. 

iPad: 

Carrier: None

iPsd Version: 15.0.2

Model: iPad (5th Generation)

Pandora Version: 2108.1.1

[AdamPandora]

Thanks for following up, @Tony0982.

I've added your feedback to the ticket we have open with the engineers who are looking into this issue.

Thanks for your patience in the meantime!

[Tony0982 · Accepted solution]

It’s been fixed for me. Thank you! 

[AlyssaPandora]

Thanks for letting us know, @Tony0982. 👍

Hope you're back to enjoying the tunes! 

[arob6210]

Hello. When we attempt to open the playlist tile we get the following error message, “Your personalized feed will be back soon we're having trouble connecting“. There is no personalized feed yet because we just subscribed to Pandora premium, we are trying to create our first playlist. I saw in the community feed that this has been an issue for other users, but there was no indication of how it was fixed. Please help!

[AdamPandora]

@arob6210 Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device?

1. If you are on a computer, are you listening from:
• A Mac or Windows computer?
• Our website, or the desktop app? If you're listening from our website, what browser are you using?
2. If you are on a device, what is the make and model (and carrier, if applicable)?
3. Can you provide me with a screenshot of what you're seeing?

Thanks for working with me on this. 🤝

[arob6210]

We are able to create a playlist via our pc, but not on the iPhone or ipad app. We listen to the music via an Apple Watch linked to the ipad, or via the ipad directly. Above is a screenshot of what we see when trying to create the playlists on the phone and ipad. 

[AdamPandora]

Thanks for following up, @arob6210.

I moved your post over to this existing thread: iOS: "Your Personalized Feed Will Be Back Soon..." Error

I've enabled a trace on your account to help us better understand what's happening.

For this trace to be useful, we'll need you to run through our troubleshooting steps once more: iOS Troubleshooting

If this error message continues to pop up, I'll need to report this to our engineering team.

Please make sure to grab a screenshot of the error message.

Additionally, could you tell me more about your device?

• Device & Generation: (e.g. iPhone X, iPad Air (3rd gen), etc.)
• Carrier:
• iOS version: (Settings > General > About > Version)
• Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)
• Are you connected to Wi-Fi or cellular data when this is happening?

Thanks again for working with me on this. 

[arob6210]

Sent from my amazing Apple watch

[AlyssaPandora]

Hi, @arob6210. 👋

Looks like your last message arrived blank.

Let us know if you're still having trouble after uninstalling / reinstalling. If so, please provide the following details so we can report this:

• Device & Generation: (e.g. iPhone X, iPad Air (3rd gen), etc.)
• Carrier:
• iOS version: (Settings > General > About > Version)
• Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)
• Are you connected to Wi-Fi or cellular data when this is happening?

Thank you for your help with this. 🎧

[arob6210]

Ipad is: Apple - 10.2-Inch iPad - (8th Generation) with Wi-Fi - 32GB - Space Gray

iPhone is: iPhone 11

Carrier: Verizon

iOS version for both ipad and iPhone: 15.5

Pandora app version on both iPads and iPhone: 2206.1

We are connected to our home wifi, the same wifi that the pc is connected to and is able to create the playlists on that pc.

We have also already done the troubleshooting recommendations before starting this support thread. We rebooted both the ipad and iPhone and deleted the app and reinstalled, but we continue to get the error when attempting to creat a playlist on those two devices. 

mod edit: merged comments

[arob6210]

We have also already done the troubleshooting recommendations before starting this support thread. We rebooted both the ipad and iPhone and deleted the app and reinstalled, but we continue to get the error when attempting to creat a playlist on those two devices. 

[AdamPandora]

@arob6210 Thanks for sending that information over.

I've sent this over to our engineers. This information is really valuable, and helps us determine what might be happening.

We really appreciate your patience in the meantime!

[arob6210]

Hello. Any update on this issue?

[AlyssaPandora]

Hi there, @arob6210. 👋

We reported this over to our engineering team on an internal ticket. However, we do not have an ETA or timeline for a fix. Our engineering team is still investigating. 

Thank you for your patience during this process. 🎧