About AdamPandora

AdamPandora · ‎01-02-2024

@Jamestwatson21 I've enabled a trace on your account to help us better understand what's happening. For this trace to be useful, we'll need you to run through our troubleshooting steps: Troubleshooting for Android Devices If that does not resole your issue, can you please send me a screenshot of what you are seeing? (Please note you won't be able to attach images via email - you will need to open this Community link in a web browser in order to provide attachments) Thanks for working with me on this.

AdamPandora · ‎01-02-2024

@deadone430 I've passed your feedback along to our engineering team as well. Thanks for your patience.

AdamPandora · ‎01-01-2024

@jazzman4000 Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device? If you are on a computer, are you listening from: A Mac or Windows computer? Also, are you using the desktop app? If you're listening from our website, what browser are you using? Is there an error message? If so, what does it say? Can you provide me with a screenshot of what you're seeing? Thanks for working with me on this.

AdamPandora · ‎01-01-2024

@2brendaboston4 I am showing there is a Roku device associated with your Pandora account. Is that the device you use to stream Pandora through your TV? Let me know.

AdamPandora · ‎01-01-2024

@oooo8 Thanks for following up. I moved your post over to this existing thread: Android: Persistent player notification appears when app is closed Your feedback has now been added to the ticket we have open with our engineering team. Thanks for your patience in the meantime.

AdamPandora · ‎01-01-2024

@Keencs1 @TannerPandora provided a screenshot in his message above on how to control where playback begins. Let me know if that helps.

AdamPandora · ‎01-01-2024

@Egreen1 Since your husband is the main account holder of the Premium Family plan, please have him contact our support team directly for further assistance here. Thanks for your patience in the meantime.

AdamPandora · ‎12-31-2023

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AdamPandora · ‎12-31-2023

@Zazztionater To clarify, was there a promotion offered in that ad that you wanted to take advantage of? If so, can you please let me know the date and around what time the ad last played on your account? Let me know.

AdamPandora · ‎12-31-2023

@oooo8 We'd like to clarify if audio is actually playing from your device and you can hear sound, or if you are only noticing that the notification player is opening (with no sound playing on your device). Please check out @TannerPandora's message above and confirm with us your exact experience. Let me know.

AdamPandora · ‎12-31-2023

@Treeman Here's how to update the Pandora app on your Android device: Open the Google Play Store app. Tap your profile avatar in the top right corner. Select Manage apps & device. Then tap Manage and scroll to Pandora for updates. Tip: In some cases, you may need to restart your device to update an app. Let me know if you have any other questions.

AdamPandora · ‎12-30-2023

@coosfro Thank you for clarifying. It sounds like you are experiencing both of these issues: Android: Player controls become unresponsive Android: Playback doesn't stop after disconnecting from Bluetooth I've added your feedback to the tickets we have open with our engineering team. Thanks for your patience in the meantime.

AdamPandora · ‎12-30-2023

@Smedley I'd be happy to help with any questions you have, but I will need additional information to do so. Please check out @TannerPandora's message above and confirm with us your exact experience. We'd like to clarify if audio is actually playing from your device and you can hear sound, or if you are only noticing that the notification player is opening (with no sound playing on your device). The more details you're able to provide, the better equipped I'll be to help. I look forward to hearing back.

AdamPandora · ‎12-30-2023

@CraftyCatMom2 Thanks for reporting!

AdamPandora · ‎12-30-2023

Pandora Update (12/30/23): Hi, everyone! 👋 The original issue that was reported on this thread should have been resolved. I will be blocking this thread from further replies. If you are experiencing similar issues of seeing a blank page when attempting to view lyrics to a track, please post a new comment on this thread: 12/29/23: Clicking on see all lyrics leads to a blank page Thanks for being a part of the Community!

AdamPandora · ‎12-30-2023

Pandora Update (12/30/23): NOTE: This message has been Accepted as a Solution to flag the current steps and/or status of this thread. This post will be updated with more information as it is provided to the moderation team. Hi, everyone! 👋 Thanks for posting your experiences. We understand how frustrating this issue can be and we're sorry for any inconvenience this may have caused. We'd like to gather some additional details from those of you who are still unable to view lyrics. Please reply back to this thread and let us know: Is this happening for a specific track or all tracks? If just one song, could you share the name and artist? Thanks for your patience in the meantime!

AdamPandora · ‎12-29-2023

Thanks for following up, @Flanda. To clarify, are you also signed into a different Pandora account on the device that is giving you issues? Or are you signed into the same Pandora account in both locations? Let me know. +++++++++++++++++++++++++ In the meantime, we'd like to cover our bases, so running through those troubleshooting steps on your device in the second location would be helpful. When you have the chance, please complete the troubleshooting steps linked above, and if the issue persists, please send me an additional screenshot of what your app looks like in the location where you are having trouble. We can then help escalate this to the appropriate teams who can help look into this further. Thanks again for all your help with this.

AdamPandora · ‎12-29-2023

Thanks for sharing your experience with us, @coosfro. To clarify, do the player controls also become greyed out and unusable for you on the Pandora app? If so, please follow up with some additional details about your device as well: Model: Carrier: Android version (Settings > About Phone): Pandora version (Go to Profile, then select Settings. Scroll to the bottom of the screen for the version number. Are you connected to Wi-Fi or cellular data when this is happening? Have you encountered any error messages? If so, what exactly does it say? Does this only happen when connected to a Bluetooth device or also when streaming directly from your phone speaker? Thanks for working with me on this.

AdamPandora · ‎12-29-2023

@jesswalker27 To clarify, is this happening with on-demand music, such as when you select a specific song or album to play? We also have this thread where some users mentioned two stations play simultaneously rather than two songs: Android 14: Two stations play simultaneously In the meantime, can you please confirm the following: Make and model of your Android: Android version: Pandora version: Thanks for working with me on this.

AdamPandora · ‎12-29-2023

@Silverback87 Thanks for letting us know. I will make sure to update our engineering team with this info. Thanks again for your patience.

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