About AdamPandora

AdamPandora · ‎10-12-2023

@TristaThor I have created a ticket with our support team for you. They will be contacting you privately via email to help look into this further, so please keep an eye out for their message. Thanks for your patience in the meantime!

AdamPandora · ‎10-11-2023

@Lacey2023 Those receipts have now been emailed to you. Hope this helps!

AdamPandora · ‎10-11-2023

@kblount99 If the request was not made by you, I recommend taking some steps to ensure your account is secure. o reset your password & remove devices: From a web browser, go to pandora.com and log in to your account. Then click your Profile in the top right corner of the page and select Settings. Next to Account Info click on Edit to change your password. Enter your new password into the password field and Save. You’ll be prompted to you enter your old password in order to be able to proceed with your request. Before selecting Submit, make sure to check the box to Log out of all other devices. If you’ve signed into someone else’s computer, be sure to sign out of your Pandora account once you’re finished. If you don't have access to a computer or require further assistance, let us know!

AdamPandora · ‎10-11-2023

@StevenRuble I have created a ticket with our support team for you. They will be contacting you privately via email to help look into this further, so please keep an eye out for their message. Thanks for your patience in the meantime!

AdamPandora · ‎10-11-2023

@Thatoneguy10311 I moved your post over to this existing thread: Content disappears when Premium Access ends To clarify, it looks like your account is upgraded to Pandora Plus. Customized playlists (including your My Thumbs Up playlist) are only an option when upgrading to Pandora Premium. I had our support team take a look at your account, and it appears you have been enabling free sessions of Pandora Premium by watching an ad. This is what was allowing you to listen to your My Thumbs Up playlist. When these free sessions of Pandora Premium end, your account reverts back to your regular service, and you no longer have access to playlists. For a complete explanation of how Pandora Premium sessions work, check out the accepted solution to this thread. Hope this helps!

AdamPandora · ‎10-11-2023

@Supraderp I moved your post to this thread since you have a similar question: Not hearing seeded artists added on station Adding variety to a station doesn't narrow the song pool that Pandora chooses from, nor does it increase your chances of hearing a particular song or artist. Rather, it opens up your station to even more variety. Check out the accepted solution to this thread for more information. Hope this helps! 🤝

AdamPandora · ‎10-11-2023

@mjanssen61 To clarify, did you need help resetting your password? If so, check out this thread for instructions on how to do so: How to reset your password You can also contact our support team directly for further assistance here if needed. Let me know how it goes.

AdamPandora · ‎10-10-2023

Happy to hear things are up and running again, @iipennyii. Enjoy the music!

AdamPandora · ‎10-10-2023

@Crecruiternow Your original post has now been removed. In the future, you can contact our support team directly over email if you'd like to receive assistance privately. Your message can be submitted through our help page here. Thanks for being a part of the Community!

AdamPandora · ‎10-10-2023

No problem, @hemauerb23. I've removed the Yamaha connection from your Pandora account - can you now please sign back in to see if that will helps? If you're till having trouble, I would power cycle the receiver by unplugging it for at least 5 minutes, then trying once more. Hope this helps!

AdamPandora · ‎10-10-2023

@cwsouthstar It looks like your account is upgraded directly through the Pandora website. Check out this thread for instructions on how you can update your credit card: Update billing info - Direct Billed Hope this helps!

AdamPandora · ‎10-10-2023

@Gsaz Let's try some troubleshooting steps that may help. First, try resetting the Pandora app from the Help menu (not to worry, we'll keep track of your profile and collection for you). Select Help and then Reset App Data. If that doesn't correct the issue, please try uninstalling and reinstalling the Pandora app. Again, we'll keep track of your collection for you. To do that: Close the Pandora app. Open a new Finder window. Click on Applications. Find the Pandora app and drag it to the Trash bin. Right click the Trash bin and select Empty Trash. You can then use the following steps to reinstall the app: Install the Pandora desktop app from our website. Open the downloaded file and follow the prompts to complete the installation. Let me know if this helps. *Minimum System Requirements: Mac OS 10.10 Yosemite or later.

AdamPandora · ‎10-10-2023

@iipennyii I moved your post over to this existing thread: Alexa - "Not available in your region" Error It sounds like you may need to check your Country Settings on your Alexa-enabled device. You'll need to adjust your country setting to the United States of America since our service is only available within the country. Please use this link for more steps on how to check that setting. Let me know how it goes.

AdamPandora · ‎10-10-2023

@Mario52 I don't actually see any Roku devices associated with this Pandora account. My guess is you are currently logged into a different Pandora account on that device. Please contact our support team directly for further assistance here. They will be happy to look into this once your message is submitted. Thanks for being a part of the Community!

AdamPandora · ‎10-09-2023

@republicchop I don't see any Yamaha devices associated with this Pandora account. My guess is you are signed into a different Pandora account on that device. Please contact our support team directly for further assistance with this here. Thanks for being a part of the Community!

AdamPandora · ‎10-09-2023

@weparty I've removed the Yamaha connection from your Pandora account - can you now please sign back in to see if that will helps? If you're till having trouble, I would power cycle the receiver by unplugging it for at least 5 minutes, then trying once more. Let me know how it goes.

AdamPandora · ‎10-09-2023

Always happy to help, @jg1130. 😎

AdamPandora · ‎10-08-2023

@Stryker @naresh @Swainman123 @cdonzell @oking777 This issue should now be resolved. If any of the podcasts you mentioned are still not updating, please let me know.

AdamPandora · ‎10-08-2023

For All The Dogs by Drake The time has come‼️ Drake's new album, 'FOR ALL THE DOGS,' is out now‼️ 🎧 Tap here to press play: Me & U by Tems It's between "Me & U" 🕊️ 🎧 Listen to Tems‘ new single here: $AD BOYZ 4 LIFE II by Junior H Ride or die, it's the '$AD BOYZ 4 LIFE II' 💜 🎧 Check out Junior H's brand-new album here: Memory Lane by Old Dominion Traveling down #MemoryLane, Old Dominion share details of their new album by hosting their Takeover on The 615 🚶‍♂️ 🎧 Listen now: Wild Ones by Jessie Murph & Jelly Roll Untamed sounds by Jessie Murph & Jelly Roll as they drop "Wild Ones" 💥 🎧 Listen now: Paperflower by Grace Weber Stunning melodies floating through our speakers, hear Grace Weber host the Takeover on New R&B, sharing all about her latest project, 'Paperflower' 🌺 🎧 Press play: Drums by James Hype & Kim Petras The beat of the "Drums" 🥁 James Hype & Kim Petras team up to get our hearts pumping 🎧 Listen to their new single here Fried Rice by Royel Otis Serving up the 🔥, Royel Otis drops "Fried Rice" 🎧 Listen to it here: Along The Way by Colbie Caillat Sharing her personal journey, Colbie Caillat takes us 'Along The Way' 🤎🩵 🎧 Listen to her new album here:

AdamPandora · ‎10-08-2023

Happy to hear it, @maschisoxfan. 😁 Enjoy the music!

Re: T-Mobile Pandora Subscription not working.

Re: Receipts Needed

Re: Unable to change password or delete account

Re: T-Mobile sub

Re: Restoring My Thumbs Up Playlist

Re: Is there a reason Pandora refuses to play song...

Re: Unable to change password or delete account

Re: Can't connect Pandora on Echo Dots with Alexa:...

Re: Yamaha Device: "Access Error" Message

Re: Yamaha Device: "Access Error" Message

Re: Update billing information on expired subscrip...

Re: Pandora Desktop app will not launch at all.

Re: Can't connect Pandora on Echo Dots with Alexa:...

Re: Roku: Playback stops

Re: Yamaha Device: "Access Error" Message

Re: Yamaha - Error message: "Access Error"

Re: Unable to delete two thumbs up songs

Re: Podcasts: Episodes not updating

New Music: Picks of the Week (10.08.23) 🎶

Re: Logging in on my smart tv

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