About AdamPandora

AdamPandora · ‎06-13-2023

@Menejpads We can only legally offer Pandora services to listeners located in the United States at this time. This applies equally to free and paid accounts, as well as Pandora on all computers and supported devices, including offline. That said, if you are a Pandora Plus or Premium subscriber, you will be able to play your downloaded music while traveling outside of the country temporarily. Please note you will need to download your offline content prior to leaving our service area. Android users must also manually set the Pandora app to offline mode before leaving. Also, your offline collection will be removed if you uninstall or sign out of the Pandora app, or if you are unable to re-establish a connection with Pandora via a Wi-Fi or mobile network within 30 days. Keep in mind Premium subscribers can download Stations, Playlists, albums and songs for offline listening and Plus subscribers will be limited to only four stations. Visit the Pandora website to view your subscription options. Hope this is helpful.

AdamPandora · ‎06-13-2023

@378018 Could you confirm that you are logged into your upgraded account on your device? Sometimes, it may help to sign out of Pandora, and then sign back in using the email address associated with your upgraded account. If you are still seeing ads after confirming you are logged in with the correct address, can you tell me a bit more about the advertising you are seeing? Is it for a specific brand or artist? Are you hearing them while listening to podcasts? Let me know.

AdamPandora · ‎06-13-2023

@Vhiner To clarify, she will need to sign in using her own email address (the email address that her personal Pandora account is registered under). If you need additional assistance, you can contact our support team directly here.

AdamPandora · ‎06-13-2023

Good one, @MOHLovesAlaska. 🤣

AdamPandora · ‎06-13-2023

@Anton670 I moved your post over to this existing thread: Selecting Offline Stations with Pandora Plus For Pandora Plus subscribers, we will automatically choose up to three of your most-listened-to stations along with Thumbprint Radio* and add them to your offline listening stations. At this time, Pandora Plus listeners cannot add, delete or swap out which stations will be available for offline listening. Check out the accepted solution for more information. Hope this helps!

AdamPandora · ‎06-12-2023

@Vhiner She should be able to sign into her personal account on her device. Have her sign out, and then sign back in using the email address associated with her Pandora account you added to the plan. If she continues to run into issues signing in, please have her contact our support team directly for further assistance here. Hope this helps!

AdamPandora · ‎06-12-2023

Good question, @solaxun! In short, your online stations will continue to play as long as you are interacting with the website/app. So there isn't necessarily a "time limit" on any given station. This being said, keep in mind that the timeout message comes up when we detect that you have not interacted with the player for a while. This is in place to avoid playing music to empty rooms and helps reduce our streaming costs. Since we pay full royalties on every song we play, having a timeout interval enables us to prevent streaming endlessly to unattended devices. Ultimately, it allows us to maintain our current subscription prices. When you encounter the timeout message, simply click or tap anywhere on the Pandora music player to continue listening. Upgrading allows you to listen uninterrupted for longer periods of time. Pandora Plus subscribers have longer timeout periods than free listeners, and Pandora Premium subscribers have longer timeout periods than Pandora Plus subscribers. While you will experience fewer timeouts, the timeout policy does not go away. Hope this helps!

AdamPandora · ‎06-12-2023

R&B for me! Especially the 90s - early 2000s era. 😎

AdamPandora · ‎06-12-2023

@hsm78 Thanks for reporting your experience. Let's run through some troubleshooting steps to see if they resolve the issue. Try clearing the cache and data of the Pandora app on your TV device: On the supplied remote control, press the HOME button. Select the Settings Gear icon ⚙️ Follow the steps according to your TV menu: Select Apps → See all apps → Show system apps. Select Apps. Under System apps, select Pandora. Select Clear cache, then select Ok. If the issue still occurs, move on to the next step. Select Clear data, then select Ok. If displayed, select CLEAR ALL DATA, and then Ok. Let me know how it goes.

AdamPandora · ‎06-12-2023

@mikamy That station should still appear on your phone as long as you are signed into the correct account. Try signing out of Pandora on your phone, and then sign back in using the same email address you are logged in with on your laptop. To find the full email address for the active account on your computer, click on your Profile in the top right corner of the page. Select Settings then Account to view the email under Account Info. You can then sign in on your phone using the email address you see there. Let me know how it goes.

AdamPandora · ‎06-11-2023

Looking for new music? Check out some of the hottest tracks to come out this week below. 🔥 I Need A Thug by City Girls "I need a thug with swag, like a rockstar" raps City Girls, coming in hot for the summertime 🔥 🎧 Listen to their new single, "I Need A Thug," on Top Shelf: The Show by Niall Horan Niall Horan presents 'The Show' 🎵 🎧 Listen to his new album here: When I Hear Your Name by Maeta Maeta debuts her much anticipated album, "When I Hear Your Name" ❤️‍🔥 🎧 Hear her share all the steamy details on her Takeover for CLIMAX: TUYA by ROSALÍA She's internacional 🌏 🎧 Hear ROSALÍA's new single, "TUYA," on La Vida in Pop: Pick Up by Tiwa Savage Dialing in, Tiwa Savage drops "Pick Up" 📥📞 🎧 Listen to her new single here: Learned To Lie by Ashley McBryde This is no lie... Ashley McBryde's new single is a must-listen. 🎧 Listen to "Learn To Lie" now on Women In Country: Alright by Sam Fischer & Meghan Trainor Sam Fischer and Meghan Trainor team up for "Alright." ❤️ 🎧 Hear it now New Pop: Bloom by Kimberly Perry "Life gets sweeter as we live it" and we couldn't agree more! Hear Kimberly Perry on the Takeover on Music City: 90's to Today's Country, sharing all the sweet details of her new album, 'Bloom' 🌼 🎧 Listen now: Living In A Haze by Milky Chance The Milky Chance duo is back and debuting new sounds from their project, 'Living In A Haze' 🎧 Listen now: WHAT THE HELL ARE WE DYING FOR ? by Shawn Mendes "Livin' without you is not livin' at all" sings Shawn Mendes on his new single, "WHAT THE HELL ARE WE DYING FOR?" 🎧 Listen now: Where You Want by Riton, David Guetta & Jozzy They're hitting the spot, exactly "Where You Want"‼️ 🎧 Turn up the volume and vibe out to the new Riton, David Guetta & Jozzy single, right here on MIXR: Fountain Baby by Amaarae Our cups are overflowing as Amaarae releases her new album, "Fountain Baby" 💧 🎧 Listen now: VULGAR by Sam Smith & Madonna Sam Smith & Madonna team up for a "VULGAR" single 💘😉 🎧 Hear it now on Qmunity:

AdamPandora · ‎06-11-2023

@eric92315 I've enabled a trace on your account to help us better understand what's happening. For this trace to be useful, we'll need you to run through our troubleshooting steps once more: Troubleshooting for Android Devices Let me know how it goes.

AdamPandora · ‎06-11-2023

Thanks for following up, @Tessalina52. To clarify, is it always the same ad that plays prior to the music cutting off? Or does this happen with every ad that plays? In the meantime, I recommend running through our suggested troubleshooting steps to see if that helps: Troubleshooting for Android Devices Let me know how it goes.

AdamPandora · ‎06-11-2023

@JBSR I've passed your feedback along to our engineering team so they can further investigate. Thanks for your patience in the meantime!

AdamPandora · ‎06-11-2023

@mvpetrescu I moved your post over to this existing thread: Yamaha Device: Message "Access Error" I've removed the Yamaha connection from your Pandora account - can you now please sign back in to see if that will helps? If you're till having trouble, I would power cycle the receiver by unplugging it for at least 5 minutes, then trying once more. Let me know how it goes.

AdamPandora · ‎06-11-2023

@sjsharksgirl86 I do see you have an open case with our support team regarding this issue. Keep an eye out for their next email reply, and they will be happy to further assist. Thanks for being a part of the Community!

AdamPandora · ‎06-11-2023

@jantv I moved your message over to this existing thread: Sharing a station by email/mobile Check out the accepted solution to this thread here for instructions on how to share your music with another person. Hope this helps!

AdamPandora · ‎06-10-2023

@kikool Could you tell me a bit more about what is happening? If you are on a computer, are you listening from: A Mac or Windows computer? Our website, or the desktop app? If you're listening from our website, what browser are you using? Is there an error message? If so, what does it say? Can you provide me with a screenshot of what you're seeing? Thanks for working with me on this.

AdamPandora · ‎06-10-2023

@kendenny I moved your post over to the Android space. You should be able to manually switch over to Offline Mode. To listen offline from a mobile device: Tap the Profile tab and then the Settings gear in the top right corner. Toggle Offline Mode on. Once Offline Mode has been enabled, you will see only the content in your collection that has been downloaded for offline listening. If you are still unable to switch to Offline Mode, can you please send me a screenshot of the error message you're seeing? (Please note you won't be able to attach images via email - you will need to open this Community link in a web browser in order to provide attachments) Thanks for working with me on this.

AdamPandora · ‎06-10-2023

@JBSR I've enabled a trace on your account to help us better understand what's happening. For this trace to be useful, we'll need you to reproduce this issue on your end, and then provide us with the following information: What is the utterance you are saying? What is the name of the expected station that should play? What date and time did you make the request? Thanks for working with us on this.

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