@brockner I do see you have an open case with our support team regarding this issue. Please keep an eye out for their next email reply and they will be happy to further assist. Thanks for being a part of the Community! ... View more

@BRogers1 We are unable to send you a link for activation. What is the make and model of the device you are attempting to activate Pandora on? Let me know. ... View more

@Rosaaherrera First, let's reboot your Roku using the following steps:   Press the Home button on your Roku remote. Scroll to select Settings. Next select System and then Power. If you don't see Power, skip to the next step. Finally, select System Restart. If you still have trouble, remove the Pandora channel from My Channels, and try re-adding it from the Channel Store. (You can find the Remove channel option by pressing the * key on your remote while the Pandora channel is highlighted on the home screen.) Let me know how it goes. ... View more

Happy to help with this, @arniew. I've gone ahead and removed the connection on my end. When this takes affect, it will automatically log you out of Pandora. Then log back in and try Pandora once more. If you continue to have trouble, I would recommend power cycling your Onkyo, by unplugging it for one minute, then plugging it back in. Let me know how it goes. ... View more

@rramos17 The track that is in your queue will not play while you are listening to a station. Additionally, if you are listening to a playlist, the song in your queue will not play until your entire playlist is cycled through. Meaning, every track that is on your playlist has to play before it moves on to what you have in your queue. Hope this helps clarify.  ... View more

@sanhend I've gone ahead and restored Thumbprint Radio back to your collection. If it disappears again without you removing it on your end, please let us know. Enjoy the music! ... View more

@schmerlerb What is the name of the station you need help restoring? Let me know. ... View more

@Sweetpea0932 I moved your post over to this existing thread: Pandora Premium: Where to find downloaded content Where to find downloaded content: The tracks you download will continue to live within the Pandora app, but you may listen to them offline with an Android or iOS device. In other words, Pandora Premium allows subscribers to take individual songs, albums, or stations offline for listening within the Pandora app.  To switch to Offline Mode and view your downloaded content: Tap the Profile tab and then the Settings gear in the top right corner. Toggle Offline Mode on. Once Offline Mode has been enabled, you will see only the content in your collection that has been downloaded for offline listening. +++++++++++++++++++++++++ Hearing out of place tracks on your stations: I'm happy to look into your additional issue. The next time it happens, please give the out of place track that plays a thumbs down and write us back with the following: The name of the station you were listening to: The date/time the out of place track(s) played The name(s) of the out of place artist(s) on the station. The title(s) of the out of place track(s) that played. Were you able to give the out of place track(s) a Thumbs down? Were you listening using a Pandora Mode like Crowd Faves, Discovery or Deep Cuts? Also if possible, please grab a screenshot of the out of place track that plays, and send that in a reply to this message. Thanks for the help! ... View more

@adebnar I moved your post over to this existing thread: Android: "Not Available in this Country" Error Unfortunately, using a VPN while trying to stream Pandora is not currently supported. We recommend checking if you can make an exception for Pandora in your VPN settings, or if you can safely disable any VPN connections while listening to Pandora. You may want to contact the support team of your VPN for further assistance. Hope this helps explain. ... View more

@zitsky Are you able to access our Community website when accessing it directly through the Pandora app? To do so: Launch the app Tap on Profile Tap on the Settings (Gear) icon located at the top right corner of the screen Scroll down and tap on Community It can be found here: Let me know how it goes. ... View more

@Ash7 Can you please send us a screenshot of the repeat button you are referring to when it is turned on? Could you also tell me more about your device? Device & Generation: (e.g. iPhone X, iPad Air (3rd gen), etc.) Carrier: iOS version: (Settings > General > About > Version) Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen) Are you connected to Wi-Fi or cellular data when this is happening? Thanks for the help with this! ... View more

@billgrove It looks like you've contacted us about this before, so I moved your new message back to your original thread: Android: Automatic Switch to Offline Mode Lags The app should automatically switch over to Offline Mode as soon as you run out of cell service. Since it has been a while since @AlyssaPandora was last helping you with this, I went ahead and enabled a trace on your account so we can get a better understanding of what is happening again. For this trace to be useful, can you please attempt to run through these troubleshooting steps once more: Troubleshooting for Android Devices If you continue to experience issues after completing those steps, can you please send over a bit more info about your device? That way I can escalate your feedback over to our engineering team so they can further investigate. I'll need you to send: Model: Carrier: Android version (Settings > About Phone): Build number (Settings > About Phone): Android Security Patch Level, if noted on your device (Settings > About Phone): Pandora version (If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number): Thanks for the help with all of this!  ... View more

I love that idea, @quipstad! Thanks for the feedback, and hope we continue to see you around the Community.  ... View more

@rms1791 Your account was created on 04/28/2011. Thanks for being a long time listener with us!  ... View more

@JayNast You can view your account creating date in your profile here. I'm showing your account was created on 1/26/2019. Hope this helps! ... View more

@Greg64 What is the name of the station that is missing from your collection? Can you please send me a screenshot of what you are seeing as well in your collection? Thanks for working with me on this.  ... View more