@Steven925 I'm happy to look into this - please send me: the name of the station the name of the artist you are trying to remove from the station Let me know. ... View more

@scottwac Please send a message to our support team here for further assistance. Make sure you provide them the email address associated with the master account holder of the Premium Family plan, as well as the email address associated with your daughter's Pandora account. Thanks for your patience in the meantime! ... View more

@Jon50 Please note you won't be able to attach images via email - you will need to open this Community link in a web browser in order to provide attachments. Try sending that over again directly through the Community. Thanks again! ... View more

@Schmipeboy We've made a small change that should help. Please try again and let me know how it goes. ... View more

@mccomments Thanks for continuing to work with me on this.   I can confirm that the version of the desktop app that is being downloaded onto your device is older and no longer supported by Pandora.   The Microsoft store can get into a bad state where it will not grab the new version of apps or fails to install them.   I recommend the following steps to see if they will help. First, uninstall the Pandora app. Check for any updates available for your Windows device. Check for any updates available for the Microsoft Store App. Try Pandora once again. You may find helpful steps from Microsoft support page: Fix problems with apps from Microsoft Store ... View more

@daggettaye If you do not want to use Pandora on your work phone, then I recommend signing out of the app entirely. As far as signing into your account on your personal phone, could you tell me a bit more about what is happening? What is the make and model of your personal phone? Is there an error message when you are unable to sign in? If so, what does it say? Can you provide me with a screenshot of what you're seeing? Thanks for working with me on this. 🤝 ... View more

@Way2by2 Uninstalling/reinstalling the app should remove all of your downloads from Offline Mode. You can find instructions on how to do that here. ... View more

Happy to hear it, @LaurenB2. Enjoy the music! ... View more

@Way2by2 Yes - now that you are upgraded, you will now need to manually download each piece of content you want to listen to offline. Offline Listening with Premium: Pandora Premium subscribers can download stations, playlists, albums and songs for offline listening. Pandora will initially download your three most played stations along with Thumbprint Radio. You can then use the following steps to add or remove music from your offline collection: To download music for offline listening: Search for an artist, station, playlist, album, or song you would like to download, and click on its name to visit its backstage page. Tap the Download icon to add it to your offline collection. To view your offline collection (while connected to a Wi-Fi or mobile network):  Open My Collection. Tap the Added bar underneath the artwork. Select Show downloads only. To remove sources you have downloaded: Make sure the app is connected online.  Sort your collection by "Show downloads only" (see above). Select the source you'd like to remove and tap Downloaded to remove it from your offline collection. For more information about how Offline Listening works, feel free to check out this helpful article. Hope this helps! ... View more

@DoveRock I have created a ticket with our support team for you. They will be contacting you privately via email to help look into this further, so please keep an eye out for their message. Thanks for your patience in the meantime! ... View more

@daggettaye Pandora accounts follow the email address not the device. To sign into Pandora on your personal phone, make sure the app is installed, and then you can sign in using the email address and password associated with your account. Hope this helps! ... View more

@Tswilcox Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device? If you are on a computer, are you listening from: A Mac or Windows computer? Our website, or the desktop app? If you're listening from our website, what browser are you using? If you are on a device, what is the make and model (and carrier, if applicable)? Can you provide me with a screenshot of the buffering message you're seeing? Thanks for working with me on this. 🤝 ... View more

@theSane I moved your post over to this existing thread: Android: Unable to download offline content I've enabled a trace on your account to help us better understand what's happening. For this trace to be useful, we'll need you to run through our troubleshooting steps once more: If it doesn't appear to be storage related, I'd recommend disabling the offline listening feature and re-enabling it, which will reset the download process. Then, make sure to keep Pandora in the foreground of your device while the download completes. To do that from a mobile device: Tap the Profile tab and then the Settings gear in the top right corner. Toggle Offline Mode off, and confirm that you'd like to remove the content from your device. Toggle Offline Mode on again, to reset the download process. Keep the Pandora app in the foreground of your device while your offline stations re-download. If you continue to have trouble, please send over a screenshot showing the status of the downloads: Tap the Profile tab and then the Settings gear in the top right corner. Next select Offline. You should now be able to view a progress bar indicating the current download status. Take a screenshot of what you see here and attach it to your direct reply to this email. Let me know how it goes. ... View more