Thanks for following up, @LisaLisa_B. If the issue persists after running through the troubleshooting steps I linked above, could you tell me more about your device? Device & Generation: (e.g. iPhone X, iPad Air (3rd gen), etc.) Carrier: iOS version: (Settings > General > About > Version) Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen) Are you connected to Wi-Fi or cellular data when this is happening? Thanks again for working with me on this. 🤝 ... View more

@MSmith2390 No - only one of you would need to pay that rate for the Premium Family plan. However, the both of you will need to have your own Pandora accounts registered under different email addresses. For example if you were to upgrade your Pandora account to the Premium Family plan, you would then be able to send an invitation to your wife's email address so that she can join the plan as well. When she accepts the invitation, the both of you would be able to listen simultaneously on your separate devices as long as you are both logged into your separate accounts. Hope this helps clarify.  ... View more

@LisaLisa_B I moved your post over to this existing thread: iOS: All Songs Skip To clarify, does the music skip when your phone is locked or when the Pandora app is backgrounded? In the meantime, I’ve also enabled a trace on your Pandora account to help us better understand what’s happening. For this trace to be useful, we’ll need you to run through our troubleshooting steps once more: iOS Troubleshooting ++ If the issue persists after running through the troubleshooting steps, could you tell me more about your device? Device & Generation: (e.g. iPhone X, iPad Air (3rd gen), etc.) Carrier: iOS version: (Settings > General > About > Version) Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen) Are you connected to Wi-Fi or cellular data when this is happening? Thanks for working with me on this. 🤝 ... View more

@bradybunch5046 Please contact our support team directly and provide a valid email address for them to reach out to you at. You can submit your message for assistance here. Thanks for your patience in the meantime! ... View more

@Kevvvppp That is correct. Hope this helps clarify.  ... View more

@katedeak As long as you are logged into your upgraded account on your phone, you should be able to take advantage of downloading music for offline listening. I recommend checking to verify which account you are logged in with on your computer. You can then sign out of Pandora on your phone, and then sign back in using the same email address you see on your computer. To find the full email address for the active account on your computer, click on your Profile in the top right corner of the page. Select Settings then Account to view the email under Account Info. You can then sign into your phone using that same email address that you see on your computer. Let me know if this helps. ... View more

@MRVeale In one of the screenshots you sent over, Pop2 is located at the top of your list of playlists: Is that the correct playlist? Let me know. ... View more

@ElNifto Glad to hear things are back up and running again. If this continues to be an issue down the line, please make sure to reach back out to us and let us know. Thanks for listening! ... View more

Thanks for following up, @MRVeale. Can you also let us know the name of the playlist that is missing from your iPad? ... View more

@AlfredoMontalvo I moved your post over to this existing thread: Access account on new device Pandora accounts follow the email address and not the device - to access your account on a new device, just make sure to sign into the app using the email address your original Pandora account is registered with. Hope this helps! ... View more

@Calebdixon I moved your post over to this existing thread: Adding member to Family Plan Check out the accepted solution for instructions on how you can invite others to join your Premium Family subscription. After they receive the family plan invitation, they should be prompted to create their own account (if they don't already have one set up). If they already have a Pandora account registered under that email address, they should be able to accept the invitation, and then sign in using their own email address and password. Hope this helps clarify. Let me know if they run into any issues with this.  ... View more

@katedeak I'd be happy to help with any questions you have, but I will need additional information to do so. Can you explain your issue a bit further? The more details you're able to provide, the better equipped I'll be to help. I look forward to hearing back. ... View more

@ixiJMR Glad to hear things are back up and running again. If this continues to be an issue down the line, please make sure to reach back out to us and let us know. Thanks for listening! ... View more

@MRVeale It doesn't look like any images were included in your last message. Please note you won't be able to attach images via email - you will need to open this Community link in a web browser in order to provide attachments. To provide a screenshot, click on the camera icon located in the Reply box as shown below: Thanks again for your help with this. ... View more

@KWBarkulis I'd be happy to help with any questions you have, but I will need additional information to do so. Can you explain your issue a bit further? Is the problem that if you are playing a song and navigate away from the Pandora app, the music will restart when opening Pandora again? The more details you're able to provide, the better equipped I'll be to help. I look forward to hearing back. ... View more

@ixiJMR Sorry to hear that. We've made another small change that should help. Please try again and let me know how it goes. ... View more