About AdamPandora

AdamPandora · ‎11-23-2022

@ixiJMR We enabled a trace on your account to help us better understand what's happening. For this trace to be useful, we'll need you to run through the troubleshooting steps once more: Microsoft Edge Troubleshooting Troubleshooting for iOS Devices Troubleshooting your Roku Let me know how it goes.

AdamPandora · ‎11-23-2022

Thank you for clarifying that with me, @ixiJMR. Our engineering team would like for you to run through some troubleshooting steps to see if it resolves the issue for you. Please note you will be required to run through steps for each browser/device you are experiencing the issue on: Microsoft Edge Troubleshooting Troubleshooting for iOS Devices Troubleshooting your Roku If this continues to be an issue after running through the steps linked above, please let me know the names of the new stations that disappear.

AdamPandora · ‎11-23-2022

Thanks for following up, @ixiJMR. If you are on a computer, are you listening from: A Mac or Windows computer? If you're listening from our website, what browser are you using? (Ex: Google Chrome, Firefox, etc) Let me know.

AdamPandora · ‎11-23-2022

@Probie Thanks for following up. What browser do you use? (Ex: Google Chrome, Firefox, etc) Let me know.

AdamPandora · ‎11-23-2022

@Probie I moved your post over to this existing thread: Stations disappear from collection after leaving app/website Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device? If you are on a computer, are you listening from: A Mac or Windows computer? Our website, or the desktop app? If you're listening from our website, what browser are you using? If you are on a device, what is the make and model (and carrier, if applicable)? Let me know.

AdamPandora · ‎11-23-2022

@ixiJMR Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device? If you are on a computer, are you listening from: A Mac or Windows computer? Our website, or the desktop app? If you're listening from our website, what browser are you using? If you are on a device, what is the make and model (and carrier, if applicable)? Let me know.

AdamPandora · ‎11-23-2022

@whitney40 There isn't currently an option to delete playlists from your Fire TV. Because individual manufacturers are usually responsible for the implementation of the Pandora application, some devices may lack Pandora Premium's features. At this time, Pandora Premium is available on our website, as well as the devices listed here. We are actively working on making Pandora Premium's features available through more devices. I recommend creating a feature request if you'd like to see that option get added to the service. In the meantime, you will need to delete any playlists you no longer want in your collection from a computer or mobile device. That will in turn remove them from your TV as well. Hope this helps!

AdamPandora · ‎11-23-2022

@jefferson411 Our engineering team would like for you to run through some troubleshooting steps to see if it resolves the issue for you. Please note you will be required to run through steps for each browser/device you are experiencing the issue on. Web Browser Troubleshooting: Google Chrome Troubleshooting Microsoft Edge Troubleshooting Mobile Troubleshooting: Troubleshooting for Android Devices If this continues to be an issue after running through the steps linked above, please let me know the names of the new stations that disappear.

AdamPandora · ‎11-23-2022

@seedservin Could you tell me a bit more about what is happening? To clarify, does the music only stop after ads play? Or are there also times where it will randomly stop in the middle of a song/after a song as well? If you are on a computer, are you listening from: Our website, or the desktop app? If you're listening from our website, what browser are you using? If you are on a device, what is the make and model (and carrier, if applicable)? Is there an error message? If so, what does it say? Can you provide me with a screenshot of what you're seeing? Thanks for working with me on this. 🤝

AdamPandora · ‎11-22-2022

@whitney40 To delete a station from the Fire TV, start playing the station you'd like to delete. Then, using the directional pad on your remote, tap the center button to interact with the album art of the currently playing track. This should display the option to delete the station. Let me know if you have any trouble.

AdamPandora · ‎11-22-2022

@jefferson411 I definitely understand your frustration. I've passed your additional feedback along to our engineering team so they can further investigate. We appreciate your patience with this in the meantime.

AdamPandora · ‎11-22-2022

It would be hard for me to pass up on Table 1 with both Jay-Z and Beyoncé. Table 4 is also intriguing though as I think Doja Cat and Cardi B would be super fun and full of laughs. 🤣

AdamPandora · ‎11-22-2022

@sldragoo I have created a ticket with our support team for you. They will be contacting you privately via email to help look into this further, so please keep an eye out for their message. Thanks for your patience in the meantime!

AdamPandora · ‎11-22-2022

@verdeviola I moved your post over to this existing thread: Switching billing method from PayPal to Pandora For instructions on how to switch your billing method to a credit card, check out the accepted solution to this thread. Hope this helps!

AdamPandora · ‎11-22-2022

@jimmyt4 Could you confirm that you are logged into your upgraded account on your device? Sometimes, it may help to sign out of Pandora, and then sign back in using the email address associated with your upgraded account. If you are still seeing ads after confirming you are logged in with the correct address, can you tell me a bit more about the advertising you are seeing? Is it for a specific brand or artist? Are you hearing them while listening to podcasts? Let me know.

AdamPandora · ‎11-21-2022

@Acox66 I've enabled a trace on your account to help us better understand what's happening. For this trace to be useful, we'll need you to run through our troubleshooting steps once more: Try rebooting your modem and router, then restarting the Roku player. Try connecting directly with an Ethernet cable rather than using Wi-Fi, if the option is available for your model. If you are still having trouble, please try using the steps in the following link to update your Roku software: https://support.roku.com/article/208755668-how-to-update-the-software-on-your-roku-streaming-device. Finally, try deleting the Pandora channel from My Channels, and try re-adding it from the Channel Store. (You can find the Remove channel option by pressing the * key on your remote while the Pandora channel is highlighted on the home screen.) Thanks for working with me on this. 🤝

AdamPandora · ‎11-21-2022

@silcanannie I'm showing your account is currently upgraded with a monthly subscription to Pandora Plus - not a 3-month trial. I have created a ticket with our support team for you. They will be contacting you privately via email to help look into this further, so please keep an eye out for their message. Thanks for your patience in the meantime!

AdamPandora · ‎11-21-2022

@Aro78 I'd be happy to help with any questions you have, but I will need additional information to do so. Can you explain your issue a bit further? What is the name of the station you are unable to find in your collection? The more details you're able to provide, the better equipped I'll be to help. I look forward to hearing back.

AdamPandora · ‎11-20-2022

@jefferson411 I'm showing the four stations you originally mentioned are still in your collection. What are the names of the stations that are now missing? Let me know.

AdamPandora · ‎11-20-2022

@cmride @racetracker Thanks for providing that info. I went ahead and created a new thread for the both of you since updating the app did not resolve the issue for you. I've passed your feedback along to the appropriate parties for further investigation. We'll follow up with you if we need any additional details. Thanks again for your patience in the meantime!

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