@Isela_ruby Thank you for sharing your experience. I've added your feedback to the ticket we have open with our engineering team so they can further investigate. Thanks for your patience in the meantime! ... View more

@deesigner2 To clarify, when you say the TV shuts off, do you mean the app crashes and you are sent back to the home screen on your TV? Or does your TV completely power down when the music stops, and you have to manually turn it back on again with your remote? Let me know. +++++++++++++++++++++++++ In the meantime, I've enabled a trace on your account to help us better understand what's happening. For this trace to be useful, we'll need you to run through our troubleshooting steps once more: First, make sure your device has the latest firmware by checking for a new update. To do this, press Menu on your remote and scroll down to Support. Then select Software Update. If an update is available, try loading Pandora again once the update is complete. Next, please try deleting and re-adding the Pandora app from the app store on your Samsung device. If you're still having the same problem, then please try a few standard network troubleshooting steps: Try connecting directly via an Ethernet cable rather than using Wi-Fi (if you have this option on your device), and see if that helps. Try rebooting your modem and router and restarting the device. You should also contact Samsung directly to troubleshoot your specific device and settings. You can view their support page here. Or, contact them directly using this link. I hope this helps. Let me know how it goes. ... View more

@Chris_efta I moved your post over to this existing thread: Desktop: Bookmarks No Longer Available Bookmarks are no longer a feature. Going forward you'll want to use your thumbs to keep track of the songs you really enjoy. In the meantime, I've made a note of your feedback for the appropriate parties. Hope this helps explain. ... View more

@jerrysnee Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device? If you are on a computer, are you listening from our website, or the desktop app? If you're listening from our website, what browser are you using? Is there an error message? If so, what does it say? Can you provide me with a screenshot of what you're seeing? Thanks for working with me on this. 🤝 ... View more

@Servn I moved your post over to this existing thread: Billed by Google - Switch from Plus to Premium Upgrading to Pandora Premium: I'm showing your account is currently upgraded to Pandora Plus, not Pandora Premium. Since you are currently upgraded via Google Play, you can follow the instructions provided in the accepted solution to this thread to switch to Pandora Premium. If you upgrade directly through Google Play, you will immediately be transitioned into Premium, and the unused portion of your current Plus subscription will be applied to that cost. Once you've used up the remaining value of your most recent Plus payment, you will be charged for your first month of Premium. +++++++++++++++++++++++++ Canceling your subscription: If you'd still prefer to cancel your subscription entirely, you can follow the instructions provided in this thread: Manage subscription: Google Play Hope this helps! ... View more

@Lexera I moved your post over to this existing thread: Tracks in playlists replaced with different versions Please send me: the name of the playlist this happens on a screenshot of: the correct track showing in your playlist the incorrect track that it gets replaced with Thanks for working with me on this. 🤝 ... View more

@noonecares I moved your new message back into your original post: Desktop: Volume Continually Fluctuates It looks like we last suggested you listen on the Windows Desktop App when this happened. To clarify, are you listening to Pandora on our website, or the desktop app? If you're listening from our website, what browser are you using? Let me know. ... View more

@keduco520 Deleting a station will remove the Thumbs Up left on that particular station from your total Thumbs Up count showing in your profile. This being said, if you were to ever re-create the station after it is deleted, all of those Thumb ratings will be restored with the station. So we do save those Thumbs for you on the back-end in the event you ever want to re-create the station. Additionally, those thumbs will no longer affect your Thumbprint Radio after you've removed that station from your collection. If the tracks you're hearing on Thumbprint Radio don't appeal to you, feel free to give them a Thumb Down on Thumbprint Radio. It won't affect that song's Thumb rating elsewhere, but it will stop Thumbprint Radio from playing that track. You may also want to review your other stations and Thumbs, as they inform the content on your Thumbprint Radio. You can: Edit your individual stations to delete your Thumbs Up or Down, or delete the station entirely to remove it from your Thumbprint Radio mix. Try giving more Thumbs Up on other stations besides your Thumbprint Radio (if you're hearing too many unfamiliar songs), or  Give more Thumbs Up across your Pandora account (if your Thumbprint Radio is becoming repetitive). Hope this helps! ... View more

@alexclimbsrocks I moved your post over to this existing thread: Android: Unable to download offline content I've enabled a trace on your account to help us better understand what's happening. For this trace to be useful, we'll need you to run through our troubleshooting steps once more: If it doesn't appear to be storage related, I'd recommend disabling the offline listening feature and re-enabling it, which will reset the download process. Then, make sure to keep Pandora in the foreground of your device while the download completes. To do that from a mobile device: Tap the Profile tab and then the Settings gear in the top right corner. Toggle Offline Mode off, and confirm that you'd like to remove the content from your device. Toggle Offline Mode on again, to reset the download process. Keep the Pandora app in the foreground of your device while your offline stations re-download. If you continue to have trouble, please send over a screenshot showing the status of the downloads: Tap the Profile tab and then the Settings gear in the top right corner. Next select Offline. You should now be able to view a progress bar indicating the current download status. Take a screenshot of what you see here and attach it to your direct reply to this email. Let me know how it goes. ... View more

@Ddavis2109 I moved your post over to this existing thread; Android: Offline Songs Repeating To clarify, are you sorting your Offline downloads by Songs, and selecting Shuffle when songs begin to repeat? Or are you listening to one of the downloaded playlists you created when tracks repeat before cycling through all songs that you've added to it? Let me know. ... View more

@Rob_Bekker That is correct - those thumbs will no longer affect your Thumbprint Radio. Hope this helps! ... View more

That's pretty funny, @grapevinerep. 😂 Question: If you could be anything you wanted, what would you be? I'll take that in a different direction, and say I'll always want to be Happy. 😄 Happy (From "Despicable Me 2") by Pharrell Williams +++++++++++++++++++++++++ Next Question: If you won, the lottery what would you buy first? ... View more

@rsh1967 I moved your post over to this thread: How to listen on multiple devices when upgraded You can sign into the same Pandora account on any computer or supported device, as long as you use the same email address and Pandora password. However, you won't be able to listen to that same Pandora account on multiple devices at the same time. So if there are times where both you and your wife plan on streaming Pandora separately on each of your devices simultaneously, then you may want to look into upgrading to our Premium Family plan instead. With this plan, you can create a separate account for your husband using his own email address. You can then add his account to your Premium Family plan so that you can both enjoy the benefits of the Premium subscription on each of your devices. For more information on Pandora Premium Family, click here.  If you'd like to officially upgrade to the Premium Family plan, you can find instructions on how to do so here: Switch to Premium Family while on Google sub Hope this helps! ... View more

@pcraig45 At this time, Pandora Plus listeners cannot add, delete or swap out which stations will be available for offline listening. We know this is a feature a lot of our listeners would enjoy, so I'll pass this idea onto our product team to consider.  In the meantime, if you're wanting to have other offline stations available to you, try listening to those other stations more (ones that are currently not on your Offline station list). Since we periodically refresh the stations that are available to you offline (based on your listening habits), we may surprise you with adding them to your list!  Alternatively, you may consider upgrading to Pandora Premium which allows subscribers to download any station, playlist, album or song in their collection for offline listening. If you'd like you upgrade to Pandora Premium, you can do so here. Hope this helps! ... View more

@Rob_Bekker Yes - deleting a station will remove the Thumbs Up left on that particular station from your total Thumbs Up count showing in your profile. This being said, if you were to ever re-create the station after it is deleted, all of those Thumb ratings will be restored with the station. So we do save those Thumbs for you on the back-end in the event you ever want to re-create the station. Hope this helps clarify. ... View more

@H05T1L1TY Could you confirm that you are logged into your upgraded account on your device? Sometimes, it may help to sign out of Pandora, and then sign back in using the email address associated with your upgraded account. If you are still seeing ads after confirming you are logged in with the correct address, can you please send me a screenshot of the next one that plays on your account? Thanks for working with me on this. 🤝 ... View more

@MOHLovesAlaska & @GeraldatLarge I'll answer both of your questions! Question #1: What is your favorite water recreation?  Swimming for me!  Swim Good by Frank Ocean Question #2: What's your guilty pleasure?  Candy for sure!  Candy by Cameo +++++++++++++++++++++++++ Next Question: If your life was a story, what would it be titled? ... View more

@Camogirl99900 To resolve this, I've gone ahead and removed all the devices associated with your Pandora account. This will automatically sign you out everywhere including any devices you currently have, so you will need to sign back in once this change takes effect. Please be patient as this may not happen instantaneously. If you haven't already, I would also recommend changing your password. Click here to request a password reset and make sure to enter the email address associated with the Pandora account you'd like to access. Next check the Inbox associated with that email address in order to continue through the password reset process. If you don't see the message in your Inbox, please check your Spam or Junk folder. If you continue to have trouble, can you please let me know what device you are using when this occurs? Does it happen when connecting to an Alexa device? Thanks for working with me on this. 🤝 ... View more