@OnxlyNoah Glad to hear things are back up and running again. If this continues to be an issue down the line, please make sure to reach back out to us and let us know. Thanks for listening! ... View more

@ashleighearly Unfortunately, our support team does not provide phone support. This being said we'd be happy to further assist over the Community. Please run through the troubleshooting steps I suggested in my previous message. If you continue to run into trouble, please follow up with the requested information. Alternatively, you can always contact our support team for assistance via email here. Thanks again for working with us on this. ... View more

@preachman62 Could you tell me a bit more about what is happening? If you are on a computer, are you listening from: A Mac or Windows computer? Our website, or the desktop app? If you're listening from our website, what browser are you using? Is there an error message? If so, what does it say? Can you provide me with a screenshot of what you're seeing? Thanks for working with me on this. 🤝 ... View more

@ashleighearly I've enabled a trace on your account to help us better understand what's happening. For this trace to be useful, we'll need you to run through our troubleshooting steps once more: Troubleshooting for iOS Devices Troubleshooting Offline Listening If you continue to experience issues with this, I would like to report this experience to our engineers. To start off, please send over a screenshot of what you are seeing. Additionally, could you tell me more about your device? Device & Generation: (e.g. iPhone X, iPad Air (3rd gen), etc.) Carrier: iOS version: (Settings > General > About > Version) Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)   Are you connected to Wi-Fi or cellular data when this is happening? Have you identified any other patterns or notable information? Thanks for working with me on this. 🤝 ... View more

@wendell_Hatfiel I would like to report this experience to our engineers. To start off, please send over a screenshot of what you are seeing. Additionally, could you tell me more about your device? Device & Generation: (e.g. iPhone X, iPad Air (3rd gen), etc.) Carrier: Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)   Are you connected to Wi-Fi or cellular data when this is happening? Have you identified any other patterns or notable information? Thanks for working with me on this. 🤝 ... View more

@Octo_Puss_01 @lmorace @bodhisattvayin I've enabled a trace on your account to help us better understand what's happening. For this trace to be useful, we'll need you to run through our troubleshooting steps once more: Troubleshooting for iOS Devices Troubleshooting Offline Listening If you continue to experience issues with this, I would like to report this experience to our engineers. To start off, please send over a screenshot of what you are seeing. Additionally, could you tell me more about your device? Device & Generation: (e.g. iPhone X, iPad Air (3rd gen), etc.) Carrier: iOS version: (Settings > General > About > Version) Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)   Are you connected to Wi-Fi or cellular data when this is happening? Have you identified any other patterns or notable information? Thanks for your help with this. ... View more

@Fikl I do see you have an open case with our support team regarding this issue. Please keep an eye out for their next email reply, they will be happy to further assist. Thanks for being a part of the Community! ... View more

@Ace112514 I moved your post over to this existing thread: iOS: Unable to Download Offline Stations with Plus Is it possible that this might be occurring because there is not enough storage on your device?  If it doesn't appear to be storage related, I'd recommend disabling the offline listening feature and re-enabling it, which will reset the download process. Then, make sure to keep Pandora in the foreground of your device while the download completes. To do that from a mobile device: Tap the Profile tab and then the Settings gear in the top right corner. Toggle Offline Mode off, and confirm that you'd like to remove the content from your device. Toggle Offline Mode on again, to reset the download process. Keep the Pandora app in the foreground of your device while your offline stations re-download. If you continue to have trouble, please send over a screenshot showing the status of the downloads: Tap the Profile tab and then the Settings gear in the top right corner. Next select Offline. You should now be able to view a progress bar indicating the current download status. Take a screenshot of what you see here and attach it to your next post. Thanks for working with me on this. 🤝 ... View more

@Ace112514 Could you tell me a bit more about what is happening? Is there an error message when you try and stream Pandora in Offline Mode? If so, what does it say? Can you provide me with a screenshot of what you're seeing? Thanks for working with me on this. 🤝 ... View more

@dburda It looks like an ad is about to play in the screenshot you sent. To clarify, does your music never resume after an ad plays when listening on Edge? Let me know. ... View more

@Ashleyfortier27 I do see you were able to activate your Premium subscription shortly after posting on the Community. Feel free to reach back out if there is anything else you need assistance with. Thanks for being a part of the Community!    ... View more

@Rhonda2 I moved your post over to the Android space. I recommend running through the following troubleshooting steps: Troubleshooting for Android Devices If you continue to experience issues, please send us a screenshot of that error message you're seeing. Thanks for working with us on this. 🤝 ... View more

@jsharp74 The next time it happens, please give the out of place track that plays a thumbs down and write us back with the following: The date/time the out of place track(s) played The name(s) of the out of place artist(s) on the station. The title(s) of the out of place track(s) that played. Were you able to give the out of place track(s) a Thumbs down? Also if possible, please grab a screenshot of the out of place track that plays, and send that in a reply to this message. Thanks for the help! ... View more

Always happy to help, @Nona. Enjoy the music! 😄 ... View more

Thanks for following up, @Nona. I took a look at your Nona station, and can see the comedy tracks are being pulled from an additional seed that you added: The Bee Gees by Danny McMaster Danny McMaster appears to be a comedian, and The Bee Gees is the title of his comedy bit you added to the station. Here is a screenshot of where I am seeing the additional artist that you added to your station: You can delete any of the bad seeds by editing your station. To delete that bad seed from a computer: From My Collection, visit your station list. Click on the name of the station you'd like to edit. This will take you directly to the station's "backstage page."  Hover the mouse over the station seed you'd like to remove and select Delete. To delete that bad seed from a mobile device: From My Collection, visit your station list. Tap on the name of the station you'd like to edit. This will start your station, so tap the the Thumb icon in the upper right corner of your screen to continue to the station's backstage page. From the station's backstage page, tap on the Edit icon (the small pencil to the left of the play icon) to edit your station, and scroll down to Station Created From. Remove this "bad seed" by tapping the small (X) beside that item. Hope this helps! ... View more

No worries, @Nona. Instead, can you please let me know the name of the comedy bit, as well as the name of the Comedian in your screenshot? Also, what station did they play on? Let me know. ... View more

@KatieKatie8504 I moved your post over to the iOS space. I’ve enabled a trace on your Pandora account to help us better understand what’s happening. For this trace to be useful, we’ll need you to run through our troubleshooting steps: iOS Troubleshooting Let me know how it goes. ... View more