@j_ridgway6 Could you tell me a bit more about what is happening? If you are on a computer, are you listening from: Our website, or the desktop app? If you're listening from our website, what browser are you using? Is there an error message? If so, what does it say? Can you provide me with a screenshot of what you're seeing? Thanks for working with me on this. 🤝 ... View more

@ouroboros2013 I recommend running through the following troubleshooting steps: Troubleshooting for Android Devices Let me know how it goes. ... View more

@Alittrell9 I've enabled a trace on your account to help us better understand what's happening. For this trace to be useful, we'll need you to run through our troubleshooting steps once more: Troubleshooting for iOS Devices Let me know how it goes. ... View more

@Nona Can you please do me a favor and send me a screenshot of the next comedy track that plays on your station? Thanks for working with me on this. 🤝 ... View more

@Sissy1966 Sorry for any trouble. Nothing happens when hitting play button: Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device? If you are on a computer, are you listening from: A Mac or Windows computer? Our website, or the desktop app? If you're listening from our website, what browser are you using? If you are on a device, what is the make and model (and carrier, if applicable)? Is there an error message? If so, what does it say? Can you provide me with a screenshot of what you're seeing? Thanks for working with me on this. 🤝 +++++++++++++++++++++++++ Premium Family plan: To clarify, you are currently signed up for an individual Pandora Premium subscription through Apple at the $12.99 monthly rate, not Premium Family. If you'd like to make the switch to a Premium Family plan instead, you can find instructions on how to do so here: Switch to Premium Family while on Apple sub Hope this helps! ... View more

@Rwells1614 Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device? If you are on a computer, are you listening from: A Mac or Windows computer? Our website, or the desktop app? If you're listening from our website, what browser are you using? If you are on a device, what is the make and model (and carrier, if applicable)? Is there an error message? If so, what does it say? Can you provide me with a screenshot of what you're seeing? Thanks for working with me on this. 🤝 ... View more

@tmonson98 I'd be happy to help with any questions you have, but I will need additional information to do so. Can you explain your issue a bit further? To clarify, are you also running into issues with music stopping while using bluetooth? The more details you're able to provide, the better equipped I'll be to help. I look forward to hearing back. ... View more

@guid21 Thanks for writing and sorry for any trouble. To clarify, are you only experiencing this issue with Pandora? Have you tried streaming other apps such as YouTube? If not, please try launching the YouTube app and let me know if you experience similar issues there as well. ... View more

@Slytherclaw Thank you for the update. Glad to hear things are back up and running again. If this continues to be an issue down the line, please make sure to reach back out to us and let us know. Thanks for listening! ... View more

@rwrobin368 I've gone ahead and removed the Onkyo device connection from your Pandora account. When this takes affect, you'll be automatically logged out. Then, try logging back into Pandora listening once again. Let me know if you continue to have trouble. ... View more

This will be on repeat until further notice 🔂... ... View more

@UkuleleJim Genre stations are created and curated by Pandora. Sometimes we might make changes to improve the station experience that can result in some or all modes no longer being available. Thumbprint Radio is one of those stations where modes aren't an option. Hope this helps clarify.  ... View more

@jeannettewarren The change in how your collection screen looked is due to you initiating Premium Access sessions. If you accept a complimentary Pandora Premium access session (by interacting with an advertisement in order to listen to content on-demand), you'll automatically be transitioned into the Premium experience, which looks a little different from our radio-only or Plus experiences.  These Premium Access sessions allow you to create playlists, or collect songs or albums to listen to right away, rather than waiting to hear them play on a station. However, you'll still have access to all of your stations under My Collection if you filter it by Stations. When your Premium Access session expires you'll be returned to your normal Pandora app experience, but we'll automatically save your on-demand music collection for your next Premium experience. If you're eager to jump back into Premium, you can always upgrade your account or check your trial eligibility on the Pandora website. +++++++++++++++++++++++++ This all being said, it sounds like your issue is now resolved. Let us know if you experience trouble again with this down the line. Thanks for being a part of the Community!  ... View more

@jeannettewarren Could you tell me a bit more about what is happening? What is the name of this playlist? Also, are you listening from: A Mac or Windows computer? Our website, or the desktop app? If you're listening from our website, what browser are you using? Let me know. ... View more

@UkuleleJim Thanks for writing back with that. I've sent this over to our engineers. This information is really valuable, and helps us determine what might be happening. We really appreciate your patience in the meantime! ... View more

Thanks for trying that out, @UkuleleJim. I would like to report this issue to our engineers. Could you tell me more about your device? Device & Generation: (e.g. iPhone X, iPad Air (3rd gen), etc.) Carrier: iOS version: (Settings > General > About > Version) Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen)   Are you connected to Wi-Fi or cellular data when this is happening? Have you identified any other patterns or notable information? Thanks for your help with this. +++++++++++++++++++++++++ Changing your audio quality: Check out this help page article for instructions on how you can select your audio quality settings: Change Audio Quality on Mobile ... View more