About AdamPandora

AdamPandora · ‎05-07-2022

@Iddesign1 I created a separate thread for you since you are running into this issue on a different device. This issue is usually specific to the network you're using to access Pandora, or due to an error on the device itself. First make sure your device has the latest firmware by checking for a new update. If an update is available, try loading Pandora again once the update is complete. If you're still having the same problem, then please try a few standard network troubleshooting steps: Try connecting directly via an Ethernet cable rather than using Wi-Fi (if you have this option on your device), and see if that helps. Try rebooting your modem and router and restarting the device. Try removing and re-adding the app (if this is possible on your device). You can also contact the manufacturer directly to troubleshoot your specific device and settings. Hope this helps. Let me know how it goes.

AdamPandora · ‎05-07-2022

Thanks for following up, @nkr2169. I moved your post over to this existing thread: Web: Loading and buffering issues (05/06/22) I recommend running through the following troubleshooting steps: Chrome Troubleshooting Let me know if you continue to run into issues with this.

AdamPandora · ‎05-07-2022

@CPlunkett I've enabled a trace on your account to help us better understand what's happening. For this trace to be useful, we'll need you to run through our troubleshooting steps once more: First, try restarting your iPhone and Apple Watch. Press and hold the side button to power it off, and then do the same to power it on again. If you're still having trouble, try the following steps to uninstall and reinstall the Pandora app on your watch: Go to the Watch app on iPhone. Scroll down and find Pandora. Tap Pandora then disable the Show App on Apple Watch toggle. Finally, switch the toggle back on to begin reinstalling the app. If that error message continues to appear, can you please send us a picture of it? Thanks for working with me on this. 🤝

AdamPandora · ‎05-07-2022

@nkr2169 Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device? If you are on a computer, are you listening from: A Mac or Windows computer? Our website, or the desktop app? If you're listening from our website, what browser are you using? If you are on a device, what is the make and model (and carrier, if applicable)? Can you provide me with a screenshot of the error message you're seeing? Thanks for working with me on this. 🤝

AdamPandora · ‎05-07-2022

@ag95073 I moved your post over to this existing thread: Web: Loading and buffering issues (05/06/22) I've enabled a trace on your Pandora account in case we need to share this with our engineering team. I have a few troubleshooting steps I would recommend, while the trace is enabled. ++ Desktop App Troubleshooting for Windows: First, try resetting the Pandora app from the Help menu (not to worry, we'll keep track of your profile and collection for you). Press Alt on your keyboard to bring up a menu options at the top of the page, then select Help and Reset App Data. If you're still having issues, try uninstalling and reinstalling using the following steps: Locate Pandora in your Start Menu, and right-click to reveal an additional menu. Select Uninstall from the dropdown menu. From there, select Pandora from the list and confirm by selecting Uninstall once more. Next, find our app in the Windows Store on your device. Search for Pandora in the upper right corner and click or tap Get to re-install. Please note that downloading any application on your devices requires a Microsoft account and password, and it may be a different email address and password than those on your Pandora account. Also, we do not support Pandora on unofficial OS releases, like preview or developer builds. We only support Pandora on configurations that we have fully tested, so as to ensure the application will work correctly and not cause any problems with functions of the device. Thanks for working with me on this. 🤝

AdamPandora · ‎05-07-2022

@chadontheridge I moved your post over to this existing thread: What station is playing while in shuffle mode? Check out the accepted solution for more information around this. Thanks for being a part of the Community!

AdamPandora · ‎05-07-2022

@chadontheridge Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device? If you are on a computer, are you listening from: A Mac or Windows computer? Our website, or the desktop app? If you're listening from our website, what browser are you using? If you are on a device, what is the make and model (and carrier, if applicable)? Is there an error message? If so, what does it say? Can you provide me with a screenshot of what you're seeing? Thanks for working with me on this. 🤝

AdamPandora · ‎05-07-2022

Happy to hear that, @jsettecase. 😁 Please keep us posted if you continue to experience issues with this down the line.

AdamPandora · ‎05-06-2022

@Octagonal I noticed you added the Licensing Restrictions label to your post. To clarify, are you referring to content that is now marked as Radio Only? Can you please send me a screenshot of what you're seeing? Thanks for working with me on this. 🤝

AdamPandora · ‎05-06-2022

@345678 Could you tell me a bit more about what is happening? To clarify, is this also happening on a device you are using at school? Are you listening to Pandora on a computer or on a device? If you are on a computer, are you listening from: A Mac or Windows computer? Our website, or the desktop app? If you're listening from our website, what browser are you using? If you are on a device, what is the make and model (and carrier, if applicable)? Is there an error message? If so, what does it say? Can you provide me with a screenshot of what you're seeing? (If you're not sure how to take a screenshot, just let me know and I'll be happy to provide you with some additional steps.) Thanks for working with me on this. 🤝

AdamPandora · ‎05-05-2022

@cmothergoose It looks like your account is currently upgraded to Pandora Plus through Google Play. To clarify, do you no longer have access to the Android device you originally used to purchase your subscription? If not, you'll first need to cancel your subscription through Google Play and wait for it to expire. When your account reverts back to the free service, you'd then be able to upgrade to Pandora Premium directly through our website. Let me know.

AdamPandora · ‎05-05-2022

@jeepgirl426 It sounds like your upgraded account is registered under a different email address. My Thumbs Up playlist is only accessible with a Pandora Premium subscription, and this account connected to your Community profile shows no history of being upgraded. I recommend signing out of Pandora, and then signing back in using the email address associated with your upgraded Pandora account. I have also created a ticket with our support team for you. They will be contacting you privately via email to help look into this further, so please keep an eye out for their message. Thanks for your patience in the meantime!

AdamPandora · ‎05-05-2022

@Mimi1228 I moved your post over to this existing thread: Deleting content from Recently Played list Unfortunately, there isn't a way to delete content showing in your Recently Played list. I recommend upvoting this existing feature request with a ❤️if you'd like to see this option available: Clear Recently Played / Search History In the meantime, as you continue to listen to other content on Pandora, that playlist will eventually disappear from view as it will get pushed down the list. Hope this helps!

AdamPandora · ‎05-04-2022

@chrisvoss Happy to hear it!

AdamPandora · ‎05-04-2022

@chrisvoss@chrisvoss I have created a ticket with our AMP team for you. They will be contacting you privately via email to help look into this further, so please keep an eye out for their message. Thanks for your patience in the meantime!

AdamPandora · ‎05-04-2022

@Merly I moved your post over to this existing thread: Unable to listen to Pandora in Offline Mode Would you mind trying the troubleshooting steps found here in the accepted solution. They may help to resolve this. If you're still having trouble after trying the steps, could you please tell me a bit more about what is happening? If you're able can you provide me with a screenshot/screen-recording of what what happens when you attempt to stream Pandora in Offline Mode? Let me know.

AdamPandora · ‎05-04-2022

@AprilE85 To clarify, are you attempting to delete tracks from one of your custom playlists? Can you please send me a screenshot of what you're seeing? Thanks for working with me on this. 🤝

AdamPandora · ‎05-04-2022

@Patman To clarify, are you referring to a playlist you already have downloaded for Offline Mode? For example, if you add songs to a playlist online (that is already downloaded for Offline Mode), those new tracks should immediately start downloading for your offline playlist as well. Depending on how many tracks you are adding, you may need to wait a little to give those tracks time to download. You can then confirm they were added to your offline playlist by switching over to Offline Mode. Let me know if this helps.

AdamPandora · ‎05-04-2022

@Jesus4 You'll need to first install the Pandora app onto your device, and then sign into your account. If you need instructions on how to install the app, please let me know what the make and model of your phone is.

AdamPandora · ‎05-04-2022

@cuban1369 I have created a ticket with our support team for you. They will be contacting you privately via email to help look into this further, so please keep an eye out for their message. Thanks for your patience in the meantime!

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