@DrBrianCooke17 I moved your post over to this thread since it does look like your account was previously upgraded through Google Play: Still getting ads with subscription through Google If you were charged within the last month for a subscription to Pandora through Google Play and are still hearing ads, you should be able to use the following steps to get your subscription activated and returned to your account: Open the Pandora App on the Android device you used to upgrade, and log into the desired Pandora account. From My Collection, go to the Profile tab in the bottom navigation bar. Select Upgrade in the top left corner. Finally, select Retrieve your subscription. This should reapply your subscription to your account for you. If you continue to experience issues with this, you will need to contact our support team directly for further assistance.  ... View more

@BruceG I have created a ticket with our support team for you. They will be contacting you privately via email to help look into this further, so please keep an eye out for their message. Thanks for your patience in the meantime! ... View more

@Kmmann11 Nice to see you around the Community. 👋🏽 How multiple people can listen with a Premium Family plan: If the Someone else is listening error message is popping up, then that means someone else is logged into your account on their device and attempting to stream Pandora at the same time as you. Each member of your family will need to be logged into their devices using their own personal Pandora accounts that are added to your family plan. I took a look at your subscription, and it doesn't look like you've added anyone to your Premium Family plan yet. Upgrading to the Family Plan means that you and up to five other accounts can enjoy all of the benefits of Pandora Premium, while keeping your individual Pandora accounts. You will first need to set up separate Pandora accounts using different email addresses for each family member that wants to join the subscription. Once those accounts are created (if they aren't yet already), you can then send them an invitation to join your family plan subscription. They should then be able to accept the invitation to the family plan subscription you sent. Let me know if you continue to run into issues with this after the new accounts are set up. +++++++++++++++++++++++++ Downgrading to Pandora Plus: If you'd still prefer to downgrade your subscription to Pandora Plus, you can contact our support team directly for further assistance here. Hope this helps! ... View more

@kak211 I took a look at your station, and see that all of your 92 Thumbs Up ratings are still there: I'd be happy to help with any questions you have, but I will need additional information to do so. Can you explain your issue a bit further? The more details you're able to provide, the better equipped I'll be to help. Thanks for working with me on this. 🤝 ... View more

@BootlegThieves To clarify, are you an artist who wants to get your music added to the Pandora catalog? Let me know. ... View more

@Shan It sounds like she may be logged into the wrong account on her phone. I recommend signing out of the app on that device, and then signing back in using the email address associated with the account you added to your plan. Let me know how it goes. ... View more

Always happy to help, @cinetango. 😁 ... View more

Kiss From a Rose for me! 🌹 ... View more

@slowermusic To clarify, are you asking how to play a specific song on demand? Let me know. ... View more

@upsmikegmail Our Soundboard team mentioned that you redeemed your $5 reward on April 6th. After your reward was claimed, your points totals then reset to 0, so you are now building your way back up to 50 points for another reward. Hope this helps explain! ... View more

@nicksizzl Glad to hear things are back up and running again. If this continues to be an issue down the line, please make sure to reach back out to us and let us know. Thanks for listening! ... View more

@cinetango I moved your post over to this existing thread: Family Plan: "Someone Else is Listening" Message The reason that error message is popping up for you, is because your other family members are still logged into your Pandora account on their devices. Upgrading to the Family Plan means that you and up to five other accounts can enjoy all of the benefits of Pandora Premium, while keeping your individual Pandora accounts. So far I see you have sent four invitations, and only one of them has been accepted so far. With the other three invitations, there is no Pandora accounts registered under the email addresses those invitations were sent to. If your other family members would like to join your plan, they will first need to set up a separate Pandora accounts using their personal email addresses. Once their accounts are created, they can then accept the invitations they were emailed to join your family plan subscription. If you run into issues with this after the new accounts are created and added to your plan, let me know. ... View more

Thanks so much, @MOHLovesAlaska. I hope you had an amazing Easter weekend as well! ... View more