About AdamPandora

AdamPandora · ‎04-05-2022

@maatkare Your account was created on 3/8/2007. 🎉 Thanks for being a long time listener with us!

AdamPandora · ‎04-05-2022

@JEliasberg I have created a ticket with our support team for you. They will be contacting you privately via email to help look into this further, so please keep an eye out for their message. Thanks for your patience in the meantime!

AdamPandora · ‎04-05-2022

@Jacobcrane590 Glad to hear things are back up and running again. If this continues to be an issue down the line, please make sure to reach back out to us and let us know. Thanks for listening!

AdamPandora · ‎04-05-2022

@Josieh13 To clarify, are you still running into the issue of not being able to share a song to Snapchat? If so, can you please confirm what app version you currently have installed on your iOS device? Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen) Let me know.

AdamPandora · ‎04-04-2022

No problem at all, @stormyapril. 😁 Enjoy the music!

AdamPandora · ‎04-04-2022

@stormyapril Yes - after you resend each family member a new invitation, and they accept it, all of their saved playlists will be restored. Hope this helps!

AdamPandora · ‎04-04-2022

Pandora Update (04/04/22): Hi everyone! 👋 The fix for this issue was released with our latest app version - 2203.1. If you are still experiencing issues, please make sure to update the Pandora app on your iOS device. To update the Pandora app on your iOS device on iOS 13 or newer: Open the App Store application. Tap your Apple ID icon in the top right corner. Scroll down to the Pandora app. If an update is available, there will be an Update icon. If you're running a version older than iOS 13 on your device: Open the App Store application and tap Updates in the bottom right corner of the screen. If an update is available, an Update button will appear to the right of the Pandora icon. Tip: If no update is available, it will say Open to the right of the Pandora icon. Hope this helps!

AdamPandora · ‎04-04-2022

@JessicaD84 Thank you for sharing your experience. I've shared this information with the appropriate party. We have an internal ticket open for this issue and our engineering team is aware of the error when attempting to share to Snapchat. We appreciate your patience while they work on this. 🎧

AdamPandora · ‎04-04-2022

@rcooley201 You won't be able to attach an image when replying via email. You will need to open this Community thread in a web browser, and click on the camera icon in the Reply box: Thanks again for your help with this!

AdamPandora · ‎04-04-2022

@Dbelle21 I moved your post over to this existing thread: iOS: Unable to Start via Headphone Buttons I recommend running through the following troubleshooting steps: iOS Troubleshooting If you continue to experience issues with this, would you mind telling me a bit more about the iOS device you're using? Device & Generation: Carrier: iOS version: (Settings > General > About > Version) Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen) Are you connected to Wi-Fi or cellular data when this is happening? Have you identified any other patterns or notable information? Thanks so much for your help with this. 🎧

AdamPandora · ‎04-04-2022

@Jacobcrane590 I’ve enabled a trace on your account to help us better understand what’s happening. For this trace to be useful, we’ll need you to run through our troubleshooting steps here. Also, are you connected to any Bluetooth speakers/headphones when this happens? Let me know how it goes.

AdamPandora · ‎04-04-2022

@Carlken1 That means the both of you are still logged into the same Pandora account on both of your devices. In order to stream simultaneously, you will both need to be logged into your own separate accounts. If you continue to run into issues after ensuring the both of you are logged into your own separate accounts, you will need to reach out to our support team directly for further assistance here. Hope this helps!

AdamPandora · ‎04-04-2022

@daking427 The Device Activation tab is for activating your Pandora account on in-home devices such as Smart TVs, Blu-ray players, etc. These devices generate codes that need to be entered on a separate device for activation. If you're attempting to activate Pandora on your Android device, you already have simply by signing into the app with your Pandora account email address and password. Hope this helps!

AdamPandora · ‎04-04-2022

@jsharos442 Could you tell me a bit more about what is happening? Are you connecting to your Bluetooth speakers from a computer or on a device? If you are on a computer, are you listening from: A Mac or Windows computer? Our website, or the desktop app? If you're listening from our website, what browser are you using? If you are on a device, what is the make and model (and carrier, if applicable)? Additionally, what is the make and model of your Bluetooth speakers? Is there an error message? If so, what does it say? Can you provide me with a screenshot of what you're seeing? Thanks for working with me on this. 🤝

AdamPandora · ‎04-04-2022

@Dmarie0616 This likely means you are signed into a different account on your phone than on your computer. I recommend signing out of Pandora on your new phone, and then signing back in using the same email address you used to log in on your computer. To find the full email address for the active account on your computer, click on the icon (initial or picture) located in the top right corner of the page. Select Settings then Account to see the email address of the address currently logged in. If you run into any issues, you can contact our support team directly for assistance here. Thanks for being a part of the Community!

AdamPandora · ‎04-04-2022

@awakeinseattle It looks like you created this Pandora account on 4/3/2022. If you were previously on a Premium Family plan subscription, then your account was likely registered under a different email address. To regain access to your previous collection, you will need to sign in using that other email address, and then resubscribe to Pandora Premium here. If you run into any issues with this, you can contact our support team directly for assistance here. Thanks for being a part of the Community!

AdamPandora · ‎04-04-2022

@gordoncs I've sent your feedback over to our engineers. This information is really valuable, and helps us determine what might be happening. I know this has been a frustrating issue, and I can assure you we are working on a resolution. We really appreciate your patience in the meantime!

AdamPandora · ‎04-04-2022

@Piscnick What is the name of the podcast you are unable to remove from your collection? Can you please send me a screenshot of what you are seeing when you attempt to delete it? Thanks for working with me on this. 🤝

AdamPandora · ‎04-03-2022

Always happy to help, @Hossein. 😎

AdamPandora · ‎04-03-2022

@steve2152 Could you tell me a bit more about what is happening? If you are on a computer, are you listening from: Our website, or the desktop app? If you're listening from our website, what browser are you using? Is there an error message? If so, what does it say? Can you provide me with a screenshot of what you're seeing? Thanks for working with me on this.

Re: When was my account created?

Re: Don't remember the email address on my account

Re: No music

Re: iOS: Unable to Share a Song to Snapchat

Re: My Family Accounts are Gone

Re: My Family Accounts are Gone

Re: iOS: Unable to Share a Song to Snapchat

Re: Not Posting to Social Media

Re: Android: Playlist Not Downloading with Premium

Re: iOS: AirPods Pro Specialized Audio

Re: No music

Re: transfer account/subscription

Re: I need the activation code

Re: Pandora starts breaking up after minute or 2 a...

Re: Songs missing from collection

Re: restore lost playlists

Re: Web: Shuffle All is not highlighted when shuff...

Re: Deleting podcasts

Re: Support for Artists

Re: No sound

Pandora for Creators Community