About AdamPandora

AdamPandora · ‎03-25-2022

@Pheonix168 I would like to report this issue to our engineers. Could you tell me more about your two devices? iPhone: Device & Generation: (e.g. iPhone X, iPad Air (3rd gen), etc.) Carrier: iOS version: (Settings > General > About > Version) Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen) Are you connected to Wi-Fi or cellular data when this is happening? Have you identified any other patterns or notable information? HomePod: iOS version: Thanks for working with me on this. 🤝

AdamPandora · ‎03-25-2022

@Metzer13 I've passed your information along to our engineering team so they can further investigate. Thank you for reporting this!

AdamPandora · ‎03-25-2022

@jessegallery169 Which web browser are you using when this happens? Additionally, can you please send me a screenshot of the error message you're seeing? Thanks for working with me on this. 🤝

AdamPandora · ‎03-25-2022

@davidacox I recommend running through the following troubleshooting steps if you haven't already done so: Troubleshooting for iOS Devices Let me know how it goes.

AdamPandora · ‎03-25-2022

@alexatn I've enabled a trace on your account to help us better understand what's happening. For this trace to be useful, we'll need you to run through our troubleshooting steps once more: Troubleshooting for iOS Devices If you continue to experience issues, I would like to report your feedback to our engineers. Could you tell me more about your device? Device & Generation: (e.g. iPhone X, iPad Air (3rd gen), etc.) Carrier: iOS version: (Settings > General > About > Version) Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen) Are you connected to Wi-Fi or cellular data when this is happening? Have you identified any other patterns or notable information? Thanks for your help with this.

AdamPandora · ‎03-25-2022

@aychby I have created a ticket with our AMP team for you. They will be contacting you privately via email to help look into this further, so please keep an eye out for their message. Thanks for your patience in the meantime!

AdamPandora · ‎03-24-2022

@Sandy6355 Is it possible that you re-named the station on your free account to Acoustic Classics Radio? If so, you would need to search for the original song/artist the station was created from before the station was re-named. Another workaround would be to share the station from your free account to your Plus account. Check out the accepted solution to this thread for instructions on how to share stations: Sharing content by email/mobile Hope this helps!

AdamPandora · ‎03-24-2022

@CandRmom If you upgrade to Pandora Premium, you will have access to your My Thumbs Up playlist. My Thumbs Up playlist is made up of all tracks you've given a Thumbs Up to across your stations. If you're interested in upgrading, you can do so here. Hope this helps!

AdamPandora · ‎03-24-2022

@CandRmom I'm not seeing the account connected to your Community profile has ever been upgraded to Pandora Premium before. I am also not showing any history of customized playlists being created on this account. To clarify, did you pay for a Pandora Premium subscription in the past where you created those custom playlists? If so, that was likely done on an account registered under a different email address. Let me know.

AdamPandora · ‎03-24-2022

@AnthonyBalderas I do see your account is currently on a free trial to Pandora Premium through Apple. To clarify, are you seeing a charge of $12.99 on your account by Apple? Let me know.

AdamPandora · ‎03-23-2022

@Annakat Looks like you have been listening since 3/22/2008. Thanks for your continued support!

AdamPandora · ‎03-23-2022

@Brian33a The ability to play a track on demand and have it repeat is only an option with a Pandora Premium subscription. You can learn more about upgrading from our website. To make the album, playlist or track you're listening to repeat (after upgrading to Premium): Go to the Now Playing screen and select the circling arrows icon on the bottom left of the screen to turn Repeat on or off. Selecting the icon once will cause a playlist or album to play in a loop. To make a single track repeat, select the same icon a second time. The icon will change to reveal a number 1, indicating that only one track will be repeated. Hope this helps!

AdamPandora · ‎03-23-2022

@pdm Unfortunately, there is not a feature that allows you to see how many total stations you have in your collection. If you'd like to see that option added to the service, I recommend creating a feature request for your suggestion here. In the meantime, I checked on my end and see you currently have 241 stations in your collection. Hope this helps!

AdamPandora · ‎03-23-2022

@Boykinjacob92 Please send that screenshot in a reply to this thread and I'll be happy to take a closer look. Thanks for working with me on this. 🤝

AdamPandora · ‎03-23-2022

@chandragay To clarify, that playlist isn't actually a part of your collection. However, I do see it is showing in your Recently Played list: Unfortunately, there isn't a way to delete content showing in your Recently Played list. I recommend upvoting this existing feature request with a ❤️if you'd like to see this option available: Clear Recently Played / Search History In the meantime, as you continue to listen to other content on Pandora, that playlist will eventually disappear from view as it will get pushed down the list. Hope this helps!

AdamPandora · ‎03-22-2022

@chandragay Can you please send me a screenshot of a playlist you are having trouble deleting? Thanks for working with me on this. 🤝

AdamPandora · ‎03-22-2022

Happy to hear that, @jrbean78. Enjoy the music!

AdamPandora · ‎03-22-2022

Thanks for following up, @KC8419. We recently made a change to limit the number of thumbs displayed in your Profile from the web and mobile devices so the Thumbs up count may not match the total number displayed. If you'd like to review your Thumbs in greater detail, you can find them in each stations backstage page. In the meantime, I've passed along your feedback.

AdamPandora · ‎03-22-2022

@Bryanjohn1 We've made a small change that should help. Please try again and let me know how it goes. (Please note you may have seen the "Someone Else is Listening" message - don't be alarmed by that, as I had to go into your account in order to make a change)

AdamPandora · ‎03-22-2022

@jrbean78 We no longer support Internet Explorer. Please use one of our supported browsers for listening to Pandora, like Firefox, Chrome, Safari, or Microsoft Edge. Let me know if this helps.

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