@KMC88 Sorry for any trouble with that. I took a look at your account and do see you were able to successfully upgrade to Pandora Plus directly through our website. Was there anything else you needed assistance with? Let me know. ... View more

@FrankJones I created a new thread since you are now reporting a separate issue. Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device when this happens? If you are on a computer, are you listening from: A Mac or Windows computer? Our website, or the desktop app? If you're listening from our website, what browser are you using? If you are on a device, what is the make and model (and carrier, if applicable)? Can you provide me with a screenshot of what you're seeing? Thanks for working with me on this. 🤝 ... View more

@twstdlttlsistr I moved your post over to this existing feature request: Blocking/Muting Certain Artists / Song Selection Rules Make sure to upvote this thread with a ❤️if you'd like to see this option added to the service as well. Hope this helps! ... View more

@hotoven I'd be happy to help with any questions you have, but I will need additional information to do so. I took a look at your Art of Trance station, and still see all of your thumb ratings there: Can you explain your issue a bit further? The more details you're able to provide, the better equipped I'll be to help. I look forward to hearing back. ... View more

@DominicusSaxon I moved your post over to this existing thread: Importing music from My Library to Pandora I'm happy to address each of your questions. Moving music to Pandora from another streaming platform: Playing music from an external source isn't a feature of Pandora. In the meantime, I recommend upvoting this existing feature request to express your interest in getting it added to the service: Import my own music / Upload music from other streaming platforms +++++++++++++++++++++++++ Benefits of a Pandora Premium subscription: Based off of the questions you are asking, it sounds like you'd be more interested in a Pandora Premium subscription. This level of subscription allows you to collect and listen to music on demand (so that you can pick and choose what music you want to listen to). A Pandora Plus subscription on the other hand only allows you to collect and listen to our curated radio stations.  With Pandora Premium, you do get to listen without advertisements, as well as skip/rewind/replay/shuffle through your content.  Check out this help page article for a further breakdown on the benefits of a Pandora Premium subscription. +++++++++++++++++++++++++ Listening to podcasts without commercials: This depends on the recording of the actual podcast. Some podcasts on Pandora are pre-compressed audio files, so advertisements that appear in the original recording will still be heard. Since these are not advertisements from Pandora, they cannot be removed or disabled. +++++++++++++++++++++++++ Offline listening: Offline listening with Pandora Premium allows you to download not only your collected stations, but any songs/albums/playlists you've collected or created as well. Pandora Plus subscribers on the other hand cannot choose which stations they'd like available for offline listening. Instead, Pandora will download up to three of your most-listened to stations as well as your Thumbprint Radio and make them available on your offline station list. Check out this help page article for more information. I hope this helps answer your questions. Feel free to reach back out if there is anything else we can assist you with. ... View more

@LRock36 I moved your post over to this existing thread: Tracks in playlists replaced with different versions What is the name of the playlist you are saving those tracks to when they change? Also,, can you please send me some screenshots of the tracks that have been replaced? Thanks for working with me on this. 🤝 ... View more

Thanks for following up, @mckinney1949. I moved your post over to this existing thread: Google Home - "Someone Else is Listening" message To explain, you won't be able to play different stations across multiple Google Home speakers. If you would like to play different stations at the same time, you will need to first create a second Pandora account for your other speaker. You'll then want to make sure that you have a unique Google account affiliated with each account. That's because each Google account holder can only link to one Pandora account at a time. If you create these unique profiles on your Google Home, you'll be able to access the correct Pandora account by switching the Google account affiliated with your device. Here's some more information about how to add an additional Google account to your device. Hope this helps! ... View more

@Pricescobar I recommend you both run through these troubleshooting steps on your devices: Troubleshooting for iOS Devices Let me know how it goes. ... View more

@dnoeltx In order to look into this further, our support team will need to speak with the main account holder of the plan. Have them send our support team a message directly here. Let me know when they send that message, and I'll check in with our support team to make sure they received it.  ... View more

@dnoeltx Can you please verify one more time for me that you are logged into separate accounts on both your Sonos device and iPhone? To view the account you are signed into on Sonos: From your mobile device, open the Sonos app and go to Settings, then My Services. Select Pandora from this list and verify that you're signed in with the correct email address. If not, sign out, then sign back in using the other email address. +++++++++++++++++++++++++ To view the account you are signed into on your iPhone: You can find the active account by: Opening the Pandora app and selecting the Profile tab. Tapping the Settings gear in the upper right corner. Checking the email address next to the Account field. If this is not correct, scroll down and select Sign Out. Then log back using the other email address. Let me know how it goes. ... View more

@mckinney1949 I'd be happy to help with any questions you have, but I will need additional information to do so. Can you explain your issue a bit further? Are you attempting to stream your account across multiple Google Home speakers simultaneously? Does an error message appear? If so, what does it say? The more details you're able to provide, the better equipped I'll be to help. I look forward to hearing back. ... View more

@DruZilla219 I'll make sure to relay this information to the engineering team. Thanks again for all your patience with this. ... View more

@esialb Glad to hear things are back up and running again. If this continues to be an issue down the line, please make sure to reach back out to us and let us know. Thanks for listening! ... View more

@yakaas I was unable to reproduce this on my end. Can you please send me screenshots of the error you are seeing both on Sonos and on your web browser? Thanks for working with me on this. 🤝 ... View more

@matthewloew I moved your post over to this existing thread: Full Thumbs Up list doesn't load in profile Our engineering team is aware of this issue and is currently looking into it. I've added your feedback to the ticket we have open with them. Thanks for your patience in the meantime! ... View more

@esialb What is the name of the station that is now missing thumb ratings? Is this the only station that was affected? Also, can you please send me a screenshot of what you are seeing? Thanks for working with me on this. 🤝 ... View more

@Ripley6bse The next time an artist message plays on one of your stations, can you please grab a screenshot and send that in a reply to this thread? Thanks for working with me on this. 🤝 ... View more

@LannA89 I moved your post over to this existing feature request: Make Listening History Available Make sure to upvote this thread as well with a ❤️to express your interest in seeing it added to the service. Thanks for being a part of the Community!  ... View more