@Wardy549 That is correct. In order to listen to any tracks on demand, you will need to officially upgrade to Pandora Premium. Check out the accepted solution to this thread for more information. Hope this helps! ... View more

@shreekar Can you please send over a screenshot of the error message you are seeing? Additionally, I'd like to share this with our engineers - could you provide some additional device details? Carrier: Android version (Settings > About Phone): Pandora version (Go to Profile, then select Settings. Scroll to the bottom of the screen for the version number): Are you connected to Wi-Fi or cellular data when you listen online? Thanks for working with me on this. 🤝 ... View more

Thanks for clarifying, @Diamondrjones. Can you please follow up with the additional information @TannerPandora requested in his message above? For your iPhone: Model of your iPhone Pandora Version iOS version For your Roku: Model of your Roku OS version +++++++++++++++++++++++++ Additionally, please run through these suggested troubleshooting steps if you haven't already done so: Please try uninstalling and reinstalling the Pandora app (not to worry, we'll keep track of your profile and collection for you).* To do that: Hold down the Pandora icon on your Home screen until all the icons start "shaking." Then tap - in the upper left of the Pandora icon, and confirm that you want to Delete app. Then re-install Pandora via the App Store on your device. *Please note: Pandora Premium and Premium Family listeners may need to re-download some of their offline content after reinstalling the app. Pandora Plus users, however, should receive that offline content again automatically. If you have any trouble with your offline stations after reinstalling, please let us know. ... View more

Glad to hear that helped, @OctoberScorpion. Enjoy the music! ... View more

@Feelgood888 While we don't offer phone support, I'd be happy to help with any questions you have, but I will need additional information to do so. Can you explain your issue a bit further? The more details you're able to provide, the better equipped I'll be to help. I look forward to hearing back.   ... View more

Hope everyone is having a great day! ... View more

@Big_D Unfortunately, there isn't currently a way to search or sort through your customized playlists (including your My Thumbs Up playlist). If you haven't yet already, I recommend checking out the existing feature requests we have, and adding a comment with your specific suggestions - make sure to upvote them with a ❤️as well: 💡More sorting options for Premium 💡Prevent duplicate songs on playlists Hope this helps! ... View more

@means5009 I have created a ticket with our support team for you. They will be contacting you privately via email to help look into this further, so please keep an eye out for their message. Thanks for your patience in the meantime! ... View more

@mrbholden I moved your post to this thread since you are currently upgraded through Google Play: Billed by Google Play - Downgrade to Pandora Plus Check out the accepted solution to this thread for instructions on how to cancel your subscription to Pandora Premium, and instead resubscribe to Pandora Plus. Hope this helps! ... View more

@jlynnjones5 I moved your post over to this existing thread: How to delete content from My Collection Check out the accepted solution for instructions on how you can remove content from your collection. Just make sure to follow the steps specific for Pandora Premium users, since that is what you are currently upgraded to. Hope this helps! ... View more

Always happy to help, @yaya38. 😁 ... View more

@yaya38 I have created a ticket with our support team for you. They will be contacting you privately via email to help look into this further, so please keep an eye out for their message. Thanks for your patience in the meantime! ... View more

@Allypoo I checked on my end, and it looks like your collected songs are still visible when accessing your account on web: It may help to sign out of your account, and then sign back in to ensure you are logged into the correct account. If that still doesn't resolve the issue, I recommend running through the following troubleshooting steps: Troubleshooting for Android Devices Let me know how it goes. ... View more

Always happy to help, @mikeandauline. 🤝 Thanks for being a part of the Community! ... View more

@mikeandauline I believe those stations are getting created when you are streaming from your Alexa device. While there isn't currently a feature from auto-creating stations on that device, I recommend upvoting this existing feature request with a ❤️if you'd like to see it added to the service: Lock for creating new stations In the meantime, I've gone ahead and restored your Ferrari Platt for you. Hope this helps! ... View more