@Victory Thank you for reporting this. Our engineers are interested in looking into this more, however they have requested we gather additional information from you first. To clarify, are you able to watch the advertisement? Or does it go straight to that error message? If the ad plays, do you remember anything about the advertisement that plays before the error message pops up? Additionally, can you please send us a screenshot of the error message that appears on both devices? ++++++++++++++++++++++++++ Troubleshooting your iOS device: If you haven't yet already, please tru running through our suggested troubleshooting steps to see if it resolves the issue: Troubleshooting for iOS Devices If the issue persists, could you tell me more about your iOS device? Device & Generation: (e.g. iPhone 5c, iPod 6th gen, iPad Air2, etc.) Carrier: iOS version: (Settings > General > About > Version) Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen) Are you connected to Wi-Fi or cellular data when this is happening? Have you identified any other patterns or notable information? +++++++++++++++++++++++++ Troubleshooting your desktop computer: To clarify, are you listening from: A Mac or Windows computer? Our website, or the desktop app? If you're listening from our website, what browser are you using? Have you tried using a different browser to see if you have better luck there? Thanks for working with me on this. 🤝 ... View more

@Brenda2188 If you haven't yet already, please try running through the suggested troubleshooting steps to see if they resolve the issue for you: Troubleshooting for iOS Devices If the issue persists, could you provide more details about your device? Device & Generation: (e.g. iPhone 5c, iPod 6th gen, iPad Air2, etc.) Carrier: iOS version: (Settings > General > About > Version) Pandora version: (Pandora > Profile tab > Settings gear & scroll to the bottom of the screen) Are you connected to Wi-Fi or cellular data when this is happening? Thanks for working with me on this. 🤝 ... View more

@Josh2 I moved your post from the original thread, and created a new one for it in the Android space. First, I recommend running through these troubleshooting steps: Troubleshooting for Android Devices If this does not help, could you tell me a bit more about what is happening?  To clarify, does the music stop when your screen locks or when the Pandora app is backgrounded? Or does the music stop in the middle of a song while the Pandora app is still open? Is there an error message? If so, what does it say? Can you provide me with a screenshot/screen-recording of what you're seeing? Additionally: Can you send over a bit more info about your device? Model: samsung s8 Carrier: Android version (Settings > About Phone): Build number (Settings > About Phone): Android Security Patch Level, if noted on your device (Settings > About Phone): Pandora version: If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number. If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora Are you connected to Wi-Fi or cellular data when this is happening? Have you identified any other patterns or notable information? Thanks for working with me on this. 🤝 ... View more

@fsiepm Thank you for sharing your additional feedback. If you aren't comfortable sharing that information, you can contact our support team for additional assistance through the link @TannerPandora provided. If you run into any issues sending that message to our support team through the help site, let me know. ... View more

@davidjharris123 Thank you for updating us on this. 👍🏽 ... View more

@jayfeder Nice to see you around the Community.  You do have the option to select only certain stations to play in Shuffle Mode.  Customizing Shuffle stations on a computer: Stations with a blue shuffle icon will be included in the Shuffle rotation. Clicking on that icon will remove that station from your shuffle rotation. You can customize the station included in your shuffle selection by: Hovering over the Shuffle On icon which will appear on the Now Playing screen which will reveal a pencil icon. Clicking the pencil icon will bring you to the My Collection page. Check or uncheck each station to modify your shuffle experience, either in the bottom right corner of each stations' album art, or (if you're using A-Z sorting) to the right of the station name. Premium listeners can navigate more easily when customizing the shuffle experience, by sorting the stations by Recent (date added), A-Z (alphabetical) or Time Listened using the caret on the far right of your screen. Customizing Shuffle stations on mobile: Go to My Collection. Pandora Premium subscribers will need to filter My Collection further by Stations. Then tap the Pencil to the right of Shuffle stations. There, you can select or deselect which stations you'd like to appear in your Shuffle by Station or Genre. Tap Save on the top right corner of your screen when done. Happy shuffling! 🎶 ... View more

@Angelique904 I'm happy to look into this. Can you please send me a screenshot of what shows when you navigate to your Subscription settings in the app? To get there: Tap on Profile Tap on the gear symbol at the top right corner of the screen Tap on Subscription  Thanks for working with me on this. 🤝 ... View more

@meisenhart75 Welcome the Pandora Community!  Thanks for your introduction - you can check out mine to learn a little more about me, here.  Hope we continue to see you around some more! 😎   ... View more

@age52 You should still be able to shuffle your stations on your dekstop. I'd be happy to help offer some tips on how to shuffle your stations. Shuffling from the Now Playing screen: Free ad-supported or Plus listeners can find the option to shuffle your stations above the station list. Shuffling from the My Collection page: Free ad-supported or Plus listeners will first sort the collection by Stations and then select Shuffle Stations. Premium listeners can go to My Collection, and sort the collection by Stations and select Shuffle Stations. All tiers can switch between Shuffle All and a custom shuffle: just click the carat (down arrow) on the Shuffle On icon and choose either Shuffle All or Custom. Customizing Shuffle Stations: Stations with a blue shuffle icon will be included in the Shuffle rotation. Clicking on that icon will remove that station from your shuffle rotation. You can customize the station included in your shuffle selection by: Hovering over the Shuffle On icon which will appear on the Now Playing screen which will reveal a pencil icon. Clicking the pencil icon will bring you to the My Collection page. Check or uncheck each station to modify your shuffle experience, either in the bottom right corner of each stations' album art, or (if you're using A-Z sorting) to the right of the station name. Premium listeners can navigate more easily when customizing the shuffle experience, by sorting the stations by Recent (date added), A-Z (alphabetical) or Time Listened using the caret on the far right of your screen. To exit Shuffle, simply select and play an individual station. Hope this helps! 😎 ... View more

@Richmond99 Thanks for sending this over. I'll keep an eye out for your next message if it continues to be an issue for you down the line.  ... View more

@frankp2004 I moved your post to this thread since it sounds like you are running into a similar issue: Playlist Shuffle Plays Same Songs I recommend trying out the steps linked here to see if they resolve this: Troubleshooting for Android Devices If you continue to experience trouble with tracks repeating when shuffling your playlist, can you send over a bit more info about your device? Model: Carrier: Android version (Settings > About Phone): Build number (Settings > About Phone): Android Security Patch Level, if noted on your device (Settings > About Phone): Pandora version: If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number. If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora Are you connected to Wi-Fi or cellular data when this is happening? Also can you please let me know the name of the playlist this happens with? Thanks for working with me on this. 🤝 ... View more

@jshoe01 I moved your post to this thread since you have similar feedback. Some counties in Florida are subject to multiple taxes. Pandora is required to charge the Florida Communication Services Tax on all of our music subscription purchases. The tax rate is based on the zip code provided with the payment information. In addition to your state’s sales tax, your county (based on your billing zip) is subject to a local option county tax (otherwise referred to as a surcharge tax). We are required to collect all taxes, including surtax and state sales tax. Our system was not charging the full sales tax on your account until recently. This issue has since been resolved, which is why you may have noticed a change in the amount of taxes collected. I hope this helps clarify. If you have further questions, I would recommend looking into your county's tax regulations. ... View more

@Listener001 Nice to hear back from you. It sounds like you are now running in to a few separate issues. Getting Pandora to play the last selected station before you logged off: To begin, there is no way to select a default station to play when logging into your account on our website. While there is a chance that Pandora will resume on the station you last left off at, that isn't guaranteed. If you'd like to see this functionality added to Pandora, I recommend giving this existing feature request a ❤️ : Default station option +++++++++++++++++++++++++ Pandora jumping to other playlists: It looks like you are currently set up with the free service - playlists are only an option when upgrading to Pandora Premium. I believe you are referring to your regular radio stations - can you please provide a little more information about what is happening? Do you select one station and it begins to play, and then randomly in the middle of the song that is currently playing, it will switch to a different station entirely? Is there an error message when that happens? If so, what does it say? Can you provide me with a screenshot/screen-recording of what you're seeing? +++++++++++++++++++++++++ Not able to access Community without switching streams: You should be able to open the Community without having your current stream interrupted. To do so, click on your avatar in the top right corner to open the drop down menu: Next, click on Community, and it should open a new tab or window directing you to the Community website: Let me know if this helps.  ... View more

@flabeachbumgirl Someone from our support team will be contacting you privately via email to look into this further. Please keep an eye out for their message. Thanks for your patience! 🤝 ... View more

@tpn I moved your post to the iOS space since this issue sounds specific to your iPhone. I am going to have someone from our support team reach out to you privately via email to look into this further. Please keep an eye out for their message. Thanks for your patience in the meantime! 🤝 ... View more

@Crewchick97 I moved your post to the Android space since it sounds like this issue is specific to your phone.  I recommend running through the troubleshooting steps on our help page as they should resolve this: Troubleshooting for Android Devices If not, I'd like to report your issue to our engineering team. Can you send over a bit more info about your device? Model: Carrier: Android version (Settings > About Phone): Build number (Settings > About Phone): Android Security Patch Level, if noted on your device (Settings > About Phone): Pandora version: If you can open Pandora, go to Profile, then select Settings. Scroll to the bottom of the screen for the version number. If you can't open Pandora: from Android Home screen > Android Settings > Applications > Manage Applications > Find Pandora Are you connected to Wi-Fi or cellular data when this is happening? Have you identified any other patterns or notable information? Additionally, please send over a screenshot of what you are seeing when launching the app on your Android device. Thanks for working with me on this. 🤝 ... View more