@mchell1971 Glad to hear you were able to access your account. If this continues to be an issue down the line, please make sure to reach back out to us and let us know. Thanks for listening! 😎 ... View more

@tmsdat I am going to have someone from our User Support team reach out to you privately via email to look into this further. Please keep an eye out for their message. 📬 Thanks for your patience! 🤝 ... View more

@tmsdat I moved your post to the Subscriptions space to keep the community organized. Although the Pandora account connected to your Community profile does not show any prior billing history, it sounds like you have a second account that was recently reverted back to the free service. You can only access and edit your payment info if you have an active subscription. You will be able to provide your new payment information when you upgrade your account again from a computer, here. First, make sure you are logged in with the correct email address. To do that, click the icon (initial or picture) on the top right corner of the page, select Settings and then Account. Then, choose your subscription and update your credit card information on the Upgrade page. Please note that any applicable Tax will show in the Order Summary box. Hope this helps! 😎 ... View more

@SuperGirl83 Thank you for reporting this. I am going to pass your feedback over to our engineers so they can take a closer look. I will reach back out to you on this thread when I receive more information. Thanks for your patience!  ... View more

@Elboopie Thank you for reporting this. I have escalated this over to our curation team for further review. Hope we continue to see you around the community! 😎 ... View more

@davidhietpas Nice to see you around the community. 👋🏽 I'm happy to look into this for you, but I'll need a bit more information first. The next time this happens, can you please make note and write me back with the following? The name of the station where this occurred: Disney (Children's) Radio The name(s) of the foreign artist(s). The title(s) of the foreign track(s). Were you able to give the track(s) a Thumbs down? Were you listening using a Pandora Mode like Crowd Faves, Discovery or Deep Cuts? A screenshot of one of the foreign tracks that plays on that station. Let me know, and I'll take a look. ... View more

@swv5577 Nice to see you around the community. 👋🏽 To clarify, are you listening to Pandora on a computer or on a device? If you are on a computer, are you listening from: A Mac or Windows computer? Our website, or the desktop app? If you're listening from our website, what browser are you using? If you are on a device, what is the make and model (and carrier, if applicable)? Can you provide me with a screenshot of what you're seeing?  Thanks for working with me on this!  ... View more

@ArcticBlueEyes Nice to see you around the community. 😄 I had our support team review this and looks like his subscription was purchased using your Apple account. So any charges processed should be made on the card you have on file with Apple. Unfortunately, we do not have access to the Apple billing system, so there isn't a way for me to verify if you have already been charged for his subscription as well. You will need to contact the Apple support team directly for confirmation on that. You can get in touch with the Apple support team here. Hope this helps!  ... View more

@joemd1960 Always happy to help. 😄 I'll make sure to pass this additional feedback along to them as well. Thanks for being a part of the community!  ... View more

@joemd1960 It sounds like you may be logged into a different account than the one that is connected to your community profile. I am going to have someone from our support team contact you via email to further assist with this as they will have more visibility into your account details and station. Please keep an eye out for their message. 📬 ... View more

@Snowmp Thank you for posting to the community. We have been unable to reproduce this on web or on iOS, so this particular issue sounds specific to your device.  I recommend running through these troubleshooting steps provided on our help page to see if that helps. If you are still unable to view some of the newer episodes of the Marketplace podcast, can you please send us a screenshot of what you are seeing? Thanks for working with us on this. 🤝 ... View more

@dsubrt19 I moved your post to this thread since it sounds like you are running into a similar issue. I am going to have someone from our support team send you an email to further assist with this. Please keep an eye out for their message. 📬 ... View more

@joemd1960 Thanks for following up. I took a look at your Thumbprint Radio station, and it doesn't appear any tracks have been thumbed down on that station yet. Here is a screenshot of what I am seeing: With that being said, it is strange that the particular song you mentioned played every other song during that listening session. I had our support team enable a trace on your account to help us better understand what's happening. The next time that track plays on your Thumbprint Radio station, please make sure to give it a thumbs down. If it continues to repeat on that station even after giving it a thumbs down, please make sure to reply to this thread and let me know. Thank you for working with me on this. 🤝 ... View more