About AdamPandora

AdamPandora · ‎02-23-2020

@JohnBustamante To resolve this, I recommend running through the troubleshooting steps listed on our help page. Let me know how it goes.

AdamPandora · ‎02-23-2020

@Sarahm_1731 Nice to see you around the community. Just as with your regular Pandora stations, thumbs on your AutoPlay station are station specific, so please feel free to thumb up and down. If you thumb up a track on your AutoPlay station, it will be added to your My Thumbs Up playlist. So if you want to view the Thumbs Up ratings you've provided while on AutoPlay, you can check out your My Thumbs Up playlist. However, if you thumb down a track on your AutoPlay station, it will simply keep that song from reappearing on that AutoPlay station. As a result, there's no need to worry if you thumb down a song by accident. It won't have any other effect on your account, and you can still add that song to any of your playlists or stations. Hope this helps!

AdamPandora · ‎02-23-2020

@krk2spk Thanks so much for pointing this out. We really appreciate your taking the time to let us know. I've forwarded this to the people who take care of the collection. We'll look into it ASAP.

AdamPandora · ‎02-23-2020

@Alchron All of your created Playlists Made For you can be found in the app on your mobile device. Launch the app, tap on For You on the bottom left corner of the screen Scroll down until you get to the Playlists Made For You section Tap on See all playlists > Hope this helps!

AdamPandora · ‎02-23-2020

@Sdinger73 I moved your post to this thread since it sounds like you are experiencing a similar issue. Our support team believes you may have multiple accounts registered under different email addresses which is causing the confusion. They will be contacting you separately via email to help make sure this gets figured out. Keep an eye out for their message!

AdamPandora · ‎02-23-2020

@darrind-07 Our support team has confirmed that they will be contacting you separately via email to help make sure this gets resolved. They believe this may be an issue with having multiple Pandora accounts registered under different email addresses. Please keep an eye out for their message.

AdamPandora · ‎02-23-2020

@Amycochenour It sounds like you may have multiple accounts set up with Pandora - one that is upgraded, and one that is registered with the free service. Our support team will be contacting you separately via email to help get this straightened out. Please keep an eye out for their message!

AdamPandora · ‎02-23-2020

@Johnbias Were you also running into issues updating your account with a new email address? Let me know.

AdamPandora · ‎02-23-2020

@hattiehamlett Our support team can help with this - they will be contacting you separately via email, so please keep an eye out for their message.

AdamPandora · ‎02-21-2020

@Camberly2023 I was unable to reproduce this issue on my end. I recommend running through the troubleshooting steps listed here for Google Chrome. Let me know if this helps.

AdamPandora · ‎02-21-2020

@PastoKen Try running through the troubleshooting steps listed here. If you continue to experience issues with this, please reply back directly to this thread and let us know.

AdamPandora · ‎02-21-2020

@John_plunkett Sorry for any trouble. In order to set up Pandora on your Apple Watch, you will need to have the following: Apple Watch series 3 or newer with WatchOS 6. iPhone 6s or newer with iOS 13 and the latest version of the Pandora app. Next, make sure your iPhone has been paired with your watch. If you need help with that, visit Apple's support page here. Then use these steps to download the Pandora app onto your watch: Go to the Watch app on your phone. Scroll down to Available Apps to find Pandora. Install the app. If Pandora appears under "Installed On Apple Watch" list, tap and make sure it is set to "Show App on Apple Watch." If you don't see the Pandora app, try restarting both your iPhone and Apple Watch. Or you can install the app directly from your Apple watch using these steps: Press the Digital Crown on the side of the watch to get to the Home screen and select the App Store. Swipe to the top of the screen, use Scribble or Dictate to Search for the Pandora app. Tap Get to install. (You may be asked to enter your Apple ID password to proceed.) Keep in mind that installing the Pandora app directly onto your watch will not automatically install the app to your mobile device. Once the app is installed you can set a Complication (shortcut) to launch the Pandora app from your watch face. To do that: Long-press your watch face. Tap Customize. Swipe right (until you see an option to select icons). Tap the tile you'd like to use. Then use the crown to scroll and select Pandora. Please let me know if there is anything else I can help with.

AdamPandora · ‎02-21-2020

@jiescobar Could you tell me a bit more about what is happening? To clarify, when an advertisement attempts to play, does the app or website stop working? Are you listening to Pandora on a computer or on a device? If you are on a computer, are you listening from: A Mac or Windows computer? Our website, or the desktop app? If you're listening from our website, what browser are you using? If you are on a device, what is the make and model (and carrier, if applicable)? Is there an error message? If so, what does it say? Can you provide me with a screenshot/screen recording of what you're seeing? Thanks for all your help with this.

AdamPandora · ‎02-21-2020

@LincolnHyde I created a separate post for you in the Android space since you are experiencing a different issue. Pandora switching to downloaded stations when leaving WiFi: This is actually intended - when losing internet service, Pandora will automatically move you over to one of your downloaded stations. If you would prefer to have a prompt or option to switch to Offline Mode when losing service rather than it automatically happening, I recommend creating a feature request for your suggestion here. Android over-riding your apps: Can you please provide a little more information about what is happening here? To clarify, is the issue that when you are playing music on Pandora and navigate to another app on your device, the music stops? Let me know.

AdamPandora · ‎02-21-2020

@Dlhughes38 I moved your post to the Android space since it sounds like this is the device you are running into issues with. I recommend running through the troubleshooting steps listed on this page. Let me know if this helps.

AdamPandora · ‎02-21-2020

@patraglin Glad to hear things are back up and running again. If this continues to be an issue down the line, please make sure to reach back out to us and let us know. Thanks for listening!

AdamPandora · ‎02-21-2020

@jbouzoukis Sorry for any trouble. Could you tell me a bit more about what is happening? If you're listening from our website, what browser are you using? Is there an error message? If so, what does it say? Let me know.

AdamPandora · ‎02-21-2020

@Wumperous One more question for you - does this only happen when streaming Pandora while in the office? Do you experience this same issue when streaming Pandora on your home computer? Let me know.

AdamPandora · ‎02-21-2020

@Tramell It sounds like you may be possibly logged into the wrong account on your device. I recommend signing out, and then signing back in using the email address your original Pandora account is registered under. Our support team will also be contacting you via email to help make sure this gets resolved. Keep an eye out for that message.

AdamPandora · ‎02-21-2020

@Gravy_P I moved your post to this thread since you are experiencing a similar issue. The team who takes care of our collection will look into seeing why that track isn't populating for you. Thank you for reporting this! 📝

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