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AdamPandora
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Community Manager
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Re: I can't up load my gift card

@Knoblock Sorry for any trouble. I have created a ticket with our support team for you. They will be contacting you privately via email to help look into this further, so please keep an eye out for their message. Thanks for your patience in the meantime! ... View more
by Community Manager in Subscriptions
‎03-05-2026 05:47 AM
1 Like

Re: Receipts for February

Sure thing, @itsupportav. A copy of your latest receipt has now been sent to you via email. Enjoy the music! ... View more
by Community Manager in Subscriptions
‎03-05-2026 05:45 AM

Re: Copy of my reciept

I can help with this, @twinter. A copy of your latest receipt has now been emailed to you. Thanks for being a part of the community!  ... View more
by Community Manager in Subscriptions
‎03-05-2026 05:44 AM

Re: 😌 Relieve stress with music 🧘

I too would love to have my music added to either of those Playlists as they would fit in as well. My project's name is Solace Road.  ... View more
by in Music + Podcasts
‎03-04-2026 02:13 PM

Re: Making a playlist using pandora business

@arkanxax Nice to see you around the community. I'd be happy to help with any Pandora account or personal listening issues, but since Pandora for Business is delivered and licensed by Mood Media, we do not provide support with the service.   You can reach out to their support team by visiting their Support Center. I hope this is helpful. ... View more
by Community Manager in Subscriptions
‎03-04-2026 11:46 AM

Re: Wrong Lyrics for a song, I think

Nice to see you around the community, @KBOLLES. I have passed your feedback along to the team who helps manage our collection. Thank you for taking the time to report this! ... View more
by Community Manager in My Collection
‎03-04-2026 11:32 AM

Re: Recently Played carousel not updating

@faztang Sorry for any trouble. I'd be happy to help with any questions you have, but I will need additional information to do so. Can you explain your issue a bit further?  Are you listening to Pandora on a computer or on a device? If you are on a computer, are you listening from: A Mac or Windows computer? Our website, or the desktop app? If you're listening from our website, what browser are you using? If you are on a device, what is the make and model (and carrier, if applicable)? Is there an error message? If so, what does it say? Can you provide me with screenshots of the Recently Played carousel not updating on each of your affected devices? Thank you for working with me on this. ... View more
by Community Manager in My Collection
‎03-04-2026 10:23 AM

Re: Shivers by Ed Sheeran played on Kidz Bop stati...

@RookieBlue Nice to see you around the community. I have passed your feedback along to our curation team so they can help look into this further. You did the correct thing here in reporting this issue directly on the Pandora community. For future reference, check out the accepted solution to this thread for information on reporting library errors: How to flag/report library errors Thanks for taking the time to report this!   ... View more
by Community Manager in My Collection
‎03-04-2026 10:21 AM

New Music: Picks of the Week (3.4.26) 🎶

  LET 'EM KNOW by T.I. Straight from The A, hear T.I. host an exclusive Takeover on ATL, giving us an inside look at his new & classic tracks!   The Romantic by Bruno Mars Bruno Mars swoons us with 'The Romantic' ❤️‍🔥 Press play on his new album!   Ready for the Ride by Sean Paul & Stalk Ashley Always "Ready For The Ride" 🏁 Hear Sean Paul & Stalk Ashley's new single now!   Perfectly by Micah Tyler Sharing "Perfectly," Micah Tyler gives us his new single!   Tonto by J Balvin, Ryan Castro & DJ Snake "Tonto," ni que tonto 🎶 Hear J Balvin, Ryan Castro & DJ Snake collaborate now!   Made It On Our Own by Yeat & EsDeeKid Teaming up for "Made It On Our Own," Yeat & EsDeeKid debut their track!   Lovers Lounge by Shaun Milli Enter 'Lovers Lounge' with Shaun Milli 🖤 Press play to hear his new album now!   Like God Intended by Jordan Davis What's for you, won't miss you 🤞 Hear Jordan Davis' new single, "Like God Intended" now!   Free by Beartooth But I know something you don't know 🎧 Hear Beartooth's new single, "Free," now!   Miss That by Naomi Sharon "Miss That," need that 🤍 Hear Naomi Sharon's single now!     The Mountain by Gorillaz Through death & rebirth, Gorillaz take us to 'The Mountain'   Lie 2 U by Coco & Breezy Debuting "Lie 2 U" with an exclusive Takeover on 2AM, hear directly from Coco & Breezy as they share all about this new single!   Don't Tell On Me by Jason Aldean Between us, Jason Aldean shares “Don’t Tell On Me” 🤫    DEADLINE by BLACKPINK Bringing the heat, BLACKPINK debut ‘DEADLINE’   SAILOR by Kojo Blak & Oxlade Set sail on Kojo Blak & Oxlade's new single, "Sailor," right here!         ... View more
by Community Manager in Music + Podcasts
‎03-04-2026 09:50 AM
1 Like

Re: Old username shown in notification

Thanks for following up, @fooblizoo. Your webname has now been updated to fooblizoo. This should resolve the issue with your old username appearing in push notifications from Pandora. I hope this helps! ... View more
by Community Manager in Android
‎03-04-2026 09:09 AM

Re: Pandora hijacks bluetooth

Thanks for providing me with that information, @jsunderman. I've enabled a trace on your account to help us better understand what's happening. For this trace to be useful, we'll need you to run through our troubleshooting steps here: Troubleshooting for Android Devices If you are able to reproduce this issue after completing the troubleshooting steps, please reply back here and let me know. I appreciate you working with me on this. ... View more
by Community Manager in Android
‎03-04-2026 08:59 AM

Re: Need help resolving duplicate account collisio...

@Caylzvega Nice to see you around the community. I have created a ticket with our support team for you. They will be contacting you privately via email to help look into this further, so please keep an eye out for their message. Thanks for your patience in the meantime! ... View more
by Community Manager in Account
‎03-04-2026 04:11 AM

Re: Check which credit card is being used

@almarellano53 Sorry for any trouble. I do see you have an open case with our support team regarding this issue. If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist. Thanks for being a part of the Community! ... View more
by Community Manager in Subscriptions
‎03-03-2026 10:53 AM

Re: Thumbs up songs from 20 years plus are gone

Sorry for any trouble, @MusicFan0702. I do see you have an open case with our support team regarding this issue. If you have any additional questions, please make sure to reply back directly to the email they sent you, and they will be happy to further assist. Thanks for being a part of the Community! ... View more
by Community Manager in My Collection
‎03-03-2026 10:17 AM

Re: Update my credit card

@jswenson I moved your post over to the Subscriptions space. It looks like your account is currently upgraded through Apple. Check out this thread for instructions on how to update your credit card with Apple: Update billing info - Apple I hope this helps! ... View more
by Community Manager in Subscriptions
‎03-03-2026 10:08 AM

Re: New phone activation

@DErightnow Welcome to Community! Sorry to hear you're having troubles with your account. I do see you have an open case with our support team regarding this issue. Please keep an eye out for their email reply and they will be happy to look into this further with you. Thanks for your patience in the meanwhile. 🎵 ... View more
by Moderator in iOS
‎03-03-2026 08:16 AM

Re: Copy of 2/27/26 receipt requested

I'm happy to help with this, @Lozier1625. A copy of your latest receipt has now been sent to you via email. Thanks for listening! ... View more
by Community Manager in Subscriptions
‎03-02-2026 10:53 AM

Re: How do I change my payment method?

@elizacoli Nice to see you around the community. If you would like to switch your payment method, you will need to manage your auto-renewal settings and cancel your current subscription to allow it to expire. If you're using a computer:  You'll need to make sure you're logged into your Pandora account and go to your subscription details page. Next, click on Switch Plans and then Cancel Subscription. If you're using a mobile device: Go to the Pandora website. Select the menu icon (three horizontal lines) in the top left. Then tap Subscription. (Log in to your account if prompted.) From your Subscription details page select Switch Plans and then Cancel Subscription. Once you start hearing ads, you can upgrade using a credit card instead of PayPal. Hope this helps. Thanks for your continued support! ... View more
by Community Manager in Subscriptions
‎03-02-2026 10:52 AM

Re: Android: Error message when adding Delilah Bon...

@Artemis907 Nice to see you around the community. I passed your feedback along to the team who helps manage our collection so they can help further investigate. Thank you for taking the time to report this! ... View more
by Community Manager in Android
‎03-02-2026 09:21 AM

Re: I was charged for 2 subscriptions

Sorry for any trouble, @Almabby. Since this involves your upgraded account, I have created a ticket with our support team for you. They will be contacting you privately via email to help look into this further, so please keep an eye out for their message. Thanks for your patience in the meantime! ... View more
by Community Manager in Subscriptions
‎03-02-2026 09:20 AM
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