Hi @KieraMarie, Nice to see you around the community! I'll send you a private message for more information around this, but we do not guarantee that your username will be changed. Thanks for your patience! ... View more

Sure thing, @bdixon069. A copy of your receipt has now been sent to you via email. I hope this helps! ... View more

@77transam Sorry for the trouble you are having with your subscription.  I took a look and do see that you currently have an active email support case open, and the agent assigned to your case has already responded. Please be sure to check your email inbox for their reply. If you don't see it, please check your spam or junk folders as well. To help avoid any confusion or crossed communication between multiple agents and the community, I recommend continuing to work directly with the support agent through your existing email case. Thanks for being a part of the community! ... View more

@Moorefield You can create her account from either a computer or mobile device.   In order to create an account from a computer: Go to pandora.com. Click Sign Up in the upper right corner. Enter the required registration information (be sure to enter her birth year and not her entire birth date). Review the Terms of Use and Privacy Policy. Click Sign Up.   In order to create an account from a mobile device: After installing and launching the Pandora app on her mobile device, select Sign Up. Then fill out the following registration information: Enter the email address she would like to use. Enter a password. Tap Continue to move to the next screen. Enter the required registration information. If using an Android device enter birth year only, (e.g., "1975") Review the Terms of Use and Privacy Policy. Tap Finish to complete. I hope this helps! ... View more

@MarcusDFW Nice to see you around the community. I've gone ahead and made the change for you: www.pandora.com/profile/MarcusDFW Hope this helps. Thanks for listening! ... View more

@Mocasullivan16 Nice to see you around the community. I've gone ahead and made the change for you: www.pandora.com/profile/mocasullivan16 Hope this helps. Thanks for listening! ... View more

@raiderjohn Sorry for the trouble you are having with your Premium Family plan. If the "Someone else is listening" error message is appearing, then that means you and your wife are likely logged into the same account on both of your devices. To resolve this, sign out of Pandora on your devices, and then sign back in using your respective emails. In the meantime, I do see you've submitted a message to our support team through our help page. To help avoid any confusion or crossed communication between multiple agents and the community, I recommend working directly with the support agent that will be contacting you. Please keep an eye out for their email reply, and they will be happy to further assist. Thanks for your patience! ... View more

@LemonPepper Nice to see you around the community. I've passed your feedback along to our curation team so they can help look into this further. Thank you for reporting! ... View more