Hi @bobbehrooz  Thanks for providing those tracks for me. Unfortunately, a closer look at the trace log did not reveal any notable information that would help further my investigation. Because of this, I've gone ahead and passed this along to our engineering team for a closer look. I know you previously mentioned that  this happening on Chrome and the desktop player. I am curious if this happens on another web player, like Firefox. I understand switching web players is not ideal, but hoping to narrow down your experience and provide as much feedback to our engineering team as possible. If you're up for trying a different browser, let me know if you have the same experience. In the meantime, thank you for your patience. ... View more

@zitsky Darn, really hoped that station update from our end would have helped. Unfortunately, since Siri is a 3rd party application, I've reached the limits of my investigation. I've updated the previously mentioned ticket with your current experience with Siri and noted the station update did not resolve the issue for you, the requested station still does not play. Feel free to let us know if you have any updates or changes in your experience with Siri. In the meantime, we appreciate your patience. ... View more

Hi @bobbehrooz! This is definitely an interesting experience, sorry to hear that there is no sound when these tracks play. I'm happy to take a closer look. I've enabled a trace on your account to help me investigate. The next time this happens, please take note of the time, date, artist and track. With this information I'll be able to take a closer look at what may be happening. If you come across several tracks with no sound, feel free to include them. Thanks for the help and your continued patience. 🙂   PS To confirm, the track appears to play (the timer moves), but there is no sound associated with the song? - Thanks! ... View more

Hi @zitsky! After a deep dive into the trace logs this morning I believe I see what happened. There was a recent update to the Relaxation Station that doesn't appear to have updated on your account. I've made a small change and this should now be resolved. Please note that the name of the station has been updated to Relaxing Radio. I've also gone ahead and removed the Classical Relaxation Radio from your account again, it should not reappear. Please try using Siri again but be sure to use Relaxing Radio in your voice command.   ... View more

Hi @bstockinger! I checked the Pandora account associated with your community profile but I don't see an Onkyo connected. Is it possible that you may have another Pandora account? If not, then the Onkyo may be in some weird state. Can you first try power cycling your receiver by unplugging it for at least 5 minutes. Then plug it back it and try again. If that doesn't help, you may have to perform a factory reset on your Onkyo. Let me know how it goes. ... View more

Hi  @zitsky  Taking a closer look at your account, I see 'Classical Relaxation Radio' was first added to your collection on 8/6/2022. If you often use Siri to listen to Pandora stations, one explanation could be that Siri may have misheard and started the wrong station by mistake. It could have been an transitory event, do you have any other unrecognizable stations in your list? Just so you are aware, I have since removed 'Classical Relaxation Radio' station from your collection and currently don't see it in your station list. Let me know if you continue to see the station on your iOS device. It looks like you listened to 'Relaxation Radio' today, did you have any trouble with Siri shortcuts or voice commands?   ... View more

Hi @dh22207! I've gone ahead and removed your Onkyo connection from your Pandora account. When this takes affect, it should log you out. If it doesn't, you may need to power cycle your Onkyo by unplugging it for at least 5 minutes. Then plug it back it and try Pandora once more. Let me know if you continue to have trouble. ... View more

Hello @zitsky! Thank you for your reply, this is helpful information as we take a closer look into what may be happening. Please note, no one instructed you to delete your shortcuts. @AdamPandora asked if you had deleted your shortcuts since this was mentioned in your first message to us. Often, clarifying questions are necessary to help us understand your exact experience and help us better investigate and offer troubleshooting steps. Based on your reply, I am doubtful that any troubleshooting steps that I can offer will help to resolve this issue for you. I've gone ahead and enabled a trace on your account and passed your information along to our engineering team to further investigate your experience. We appreciate your patience in the meantime.     ... View more

Hi @Tweete826919! I checked your Pandora account associated with your community profile, and your actually subscribed to Pandora Plus, not Premium. For more info about the difference in our subscription tiers check out our Pandora Subscriptions FAQ. Since you're upgraded to Plus, you're activating a Premium Access session by selecting on-demand content which prompts you to watch an ad. Because these sessions are funded by advertisements, your account will return to your regular service automatically at the end of the session. Currently, Premium Access sessions can only be activated from a mobile device or web browser. Hope this helps to explain. ... View more

Thanks for the follow up, @fcorral! 🙌     ... View more

Pandora Update: 4/26/23 Ahoy! A recent fix was pushed out that is believed to have helped resolve the issue with Alexa not playing requested personalized stations. Please try again and let us know if you continue to have trouble. Pandora Update: 1/19/23 Hello! Thank you for continuing to post your experience around Alexa not able to play requested stations. Our engineering team is aware of this and working with Amazon to further investigate. Unfortunately, this investigation has taken more time as this issue is more complicated than originally thought. We understand that this is a frustrating experience and apologizes for the continued inconvenience. All users who have posted on this thread have been added to our existing ticket. For any new user, please feel free to post and you will be added to the ticket. Please keep in mind that this thread is only for users who are running into trouble when requesting a station on Alexa. If you're experiencing another issue with Alexa, please create a new post or review the current threads that may be similar. Moderators will continue to update this thread with any new information as it is provided to us. In the meantime, you can use the following steps as a work-around to listen to a station on your Alexa device: Open the Pandora app and start your station. Next open the Alexa App and tap Play in the bottom navigation menu. Locate the same station in Pandora section found under Recently Played. Tap on the station to choose your preferred speaker. We appreciate your continued understanding as we work on this. ... View more

Hi @Raif! Welcome to community! I've had the same experience myself but not as consistently as you. I've enabled a trace to help me investigate. I'd like to start by first removing the Apple TV connection from your Pandora account on my end, then have you uninstall and reinstall the app from your end, log back in and then use Pandora as you normally would. Did this just start happening more frequently? If so, do you remember around when this started?   ... View more

Hi @dave5480 I did a quick search online and it looks like the iPod 7th generation does support iOS 14. However, it's not clear if the 7th generation will support future iOS updates, i.e.: iOS 15, 16 and the future 17. I would follow up with Apple Support for further help. If the 7th generation iPod is not able to update past iOS 14, there is a good chance that it will not be compatible with Pandora in the future and you'll run into the same issue once again. There currently is a feature request to allow older version of Pandora to be available for download. Feel free to give this a vote by clicking on the heart ❤️. Hope this helps answer your question. ... View more