TannerPandora
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Created | Tier | Playlists | Stations | Thumbs | Music hours | Podcast hours |
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0/0/0 | undefined | 0 | 0 | 0 | 0 | 0 |
Hi @shuffle this is currently not a feature of Pandora, thanks for the great idea! In the meantime, if you want to hear similar songs or artists on another station, I would recommend adding variety to that station. Check out our Help Page here for more info on how to add variety! 🎧
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Hi @Boulderguy I've moved your post to our Feature Request board, currently, shuffling playlists on Alexa is not a feature.
Thanks for the great suggestion. We hope to see you around the community more. 🎧
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Pandora Update - 11/22/2019: Thank you to everyone who posted on this issue.
We've received confirmation from listeners in this thread that it has been fixed. I am now closing this thread as resolved. As always, if you experience this issue again, please let us know.
Pandora Update - 11/14/2019: Hi everyone! Thanks for taking the time to report this issue.
Our engineering team has rolled out a fix. Please try again and let us know if the issue has been resolved.
Thanks for your time and patience. Hope to hear from you soon. 🎧
Pandora Update - 10/16/2019: Some of our listeners have reported that their Apple TV will stop playback after the latest Apple TVOS update.
We are aware of the issue and will provide updates in this thread.
Thanks for your patience! 🎧
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Hi @CGs1cola10 Sorry for any trouble.
Could you tell me a bit more about what is happening? Are you listening to Pandora on a computer or on a device?
If you are on a computer, are you listening from:
A Mac or Windows computer?
Our website, or the desktop app? If you're listening from our website, what browser are you using?
If you are on a device, what is the make and model (and carrier, if applicable)?
Is there an error message? If so, what does it say?
Can you provide me with a screenshot of what you're seeing? (If you're not sure how to take a screenshot, just let me know and I'll be happy to provide you with some additional steps.)
Thanks for posting to community! 🎧
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Hi @vzisaac Do mean stations? Playlist are currently not available on Apple TV. If you're still having trouble, I would recomend the following steps.
Please completely close and reopen the app. To do that:
Double-click the Home button (next to Menu) on your remote.
Swipe left or right until you see Pandora, then swipe up to close the app.
Click the Home button again and reopen Pandora.
If you're still having trouble, make sure you have the latest update of the Pandora app by going to the App Store, searching Pandora and selecting Update if you see it. You can also try rebooting the device from your Apple TV Settings by selecting System, then Restart. If that doesn't restart the TV, hold down the Menu and Home buttons, then release when the LED on your Apple TV starts flashing. If Pandora still doesn't work, please try uninstalling and reinstalling the app as follows:
Go to your home screen and click and hold the Pandora icon until it starts wiggling, then click Play/Pause to delete the app.
Next, open the App Store, search for Pandora, and click the Get arrow.
Thans for posting to community! 🎧
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Hi @gingersnap31 At this time, all Pandora automotive implementations require you to use a compatible iPhone or Android with an active internet connection in order to stream music in the car.*
If you have a smartphone, I'm more than happy to help get you set up in your car.
Thanks for posting to community! ❤️
*Use your mobile device only when conditions allow and as permitted by applicable law.
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Glad to hear it @Sharon 🎉 Enjoy the tunes and we hope to see you around community more! 🎧
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Hi @rbstar1950 I've moved your post to the My Collection board to keep things tidy.
I would recommend checking the station for any erroneous thumbs or variety that may have been added. For more information on how to edit a station, please visit our Help Page here.
Thanks for posting to community! 🎧
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Hi @Sharon Pandora accounts follow the email address, not the device. You can sign into the same Pandora account on any computer or supported device, as long as you use the same email address and Pandora password. This applies to both free and paid Pandora accounts.
However, you won't be able to listen to that same Pandora account on multiple devices at the same time.
Can you tell me a little bit more about what is happening when you try to use your new phone? Are you receiving an error message? If you're able to take a screenshot of what you're seeing, that would be great.
Thanks for posting to community! 🎧
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Hi @Drayamarie02 Sorry for any trouble. I've reached out to our user support team to follow up with you. Please be on the look out for an email from them.
Thanks for posting to community! 🎧
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Hi @k11kitchen Sorry for any trouble. Have you tried deleting and then re-adding the song to your playlist to see if this will help?
Let me know how it goes. Thanks for posting to community! 🎶
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Hi @Akoniro Thanks for posting to community!
It looks like you've reached out to our user support team via email. They will respond to you as soon as they can.
We appreciate your patience in the meantime. 🎧
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Hey @crashdisk2002 Let's try some troubleshooting steps.
From your Android Settings, please try clearing the Pandora app data using the following steps (not to worry, we'll keep track of your profile and collection for you):*
Pleaste note: *Pandora Premium and Premium Family listeners may need to re-download some of their offline content after this. Pandora Plus users, however, should receive that offline content again automatically. If you have any trouble with your offline stations after this, please let us know.
Open your device Settings
Tap Apps
Scroll down to find Pandora
Select Storage
On the storage details page tap Clear Data.
Keep in mind that the steps for each Android device is slightly different. If you have a Pixel, you can find helpful steps here. You will be asked to log into your account after completing these steps.
Let me know if you continue to have the same issue. Thanks for posting to community! 🎧
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Hi @astrong1988 You should see the Thumb Up/Down icons on the now playing screen for any radio stations, however, you won't see them on playlists or songs.
I've included 2 photos for examples of a what a Playlist and Station will look like. Freel free to send over a screenshot of what you're seeing. I can take a closer look.
Playlist
Radio
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Hi @Atabi Thanks for posting to community!
Sorry for any confusion. You're currently subscribed to ad-supported free Pandora. Offline Listening is currently a feature of Pandora Plus and Premium only.
As far as the 'toddler music', it sounds like the station(s) may have been either seeded or song(s) may have been thumbed up with children specific content. I would recommend editing the station(s) and removing any content that doesn't fit.
When creating a station, be sure to check for the "(Children's)" label on it. These stations are designated for children and will only play child safe content.
Also, keep in mind, thumbing down a song on one station will not affect your other stations. While, thumbing-up a song may bring in more related content. For example, on your 'Andrew Lloyd Webber' station, thumbing up a Disney song will bring in more Disney related music.
To remove variety:
Tap the pencil icon to the left of the play button to open edit mode. Scroll down to Station Created From, which shows the "station seeds" that you've added in the past. Tap the small (X) beside any item you'd like to delete.
To edit the thumbs on your station:
Tap the pencil icon to the left of the play button to open edit mode. Then scroll down to either your Thumbed Up Songs or your Thumbed
For more info on how to edit your stations, please visit our Help Page here.
Hope this is helpful.
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Hi @Terrencemays Sounds like the station may have been either seeded with holiday content or a holiday song may have been thumbed up. I would recommend editing the station and removing any content that doesn't fit.
To remove variety:
Tap the pencil icon to the left of the play button to open edit mode. Scroll down to Station Created From, which shows the "station seeds" that you've added in the past. Tap the small (X) beside any item you'd like to delete.
To edit the thumbs on your station:
Tap the pencil icon to the left of the play button to open edit mode. Then scroll down to either your Thumbed Up Songs or your Thumbed
For more info on how to edit your stations, please visit our Help Page here.
Thanks for posting to community!
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Hi @gipsomat000 I moved your post to our Community Chat Board to keep things tidy.
Thanks for posting to community! 🎶
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Hi @Amantedocha Sorry to hear this, I definitely understand your frustration.
As @AlyssaPandora mentioned, it sounds like you have more than one Pandora account. In addition to that, it also sounds like your subscription has been transferred from one Pandora account to another Pandora account through Google Play. This may be the reason why your playlists are missing.
I've gone ahead and requested that our support team reach out to you to offer further assist with this. Please be on the look out for an email from them.
For more information on why or how subscriptions can transfer, please view our Help Page here.
Thanks again for posting to community!
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